Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

392 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
99% Business Response
Latest Review 10 days ago

Reviews


PG
Peter G.
Parrish, FL
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2017 Category: Service
Peter said this business did a great job and he was able to be seen without an appointment.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 11/06/2017

We are glad that we were able to get you in to take care of your Ford Taurus and get you back on the road safely.  Tanya Lex  (941)723-0806


TC
Tina C.
Wimauma, FL
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017 Category: Service
Tina said this business is the best.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 11/14/2017

We are glad to see your husbands truck back on the road again.  Thank you for allowing us to repair his Dodge Ram and will see you with your truck next week for service.

Tanya Lex
(941)723-0806

BA
Brooks A.
Palmetto, FL
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
Brooks said Lex saved him money because he didn't need his brakes replaced after all. Lex was honest.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 11/06/2017

Glad that you were the winner & did not have to replace your brake lining.  The noise was just minor and have many miles of life left on your dodge.  Thank you for the review.

Tanya Lex
(941)723-0806

AJ
ALEX J.
Parrish, FL
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017
the staff
I will always keep going back for great service
Tanya L. from Lex's Automotive responded on 10/16/2017

Thank you Alex for leaving a review AND sharing it with Google reviews.  You are a great customer and we value your loyalty to Lex's Automotive.   Tanya Lex  (941)723-0806


JK
JOANN K.
Parrish, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017
Good service
Trust their work
Tanya L. from Lex's Automotive responded on 10/16/2017

Thank you for being a valued customer & taking the time to leave a review. Hope you have a great week. Tanya Lex, Lex's Automotive   (941)723-0806


DM
DON M.
Parrish, FL
Lincoln MKT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2017
Outstanding Service
Once again I have received outstanding service at Lex's Automotive. I scheduled my appointment with Tanya and Neal and everything went smoothly. The work done was a follow-up to maintenance issues identified by Lex's mechanics. I appreciate their proactive approach to auto maintenance.
Tanya L. from Lex's Automotive responded on 10/05/2017

Thank you for taking the time and leaving Lex's Automotive a 5 star review.  We are glad that everything went smooth with your visit. Preventative maintenance is always better than the cost of repairs. Thank you again for being a loyal customer.  Tanya Lex

(941)723-0806

LW
LYNNETTE W.
Palmetto, FL
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2017
Very reliable
Totally honest.
Tanya L. from Lex's Automotive responded on 10/05/2017

Thank you for allowing us to service your vehicle and leaving us a 5 Star Review.  We hope that your problem is resolved with your Chevrolet.  Tanya Lex  (941)723-0806


JF
Judith F.
Palmetto, FL
Mercury Cougar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Judith said the staff did a great job and she has been going to the business for years. They are wonderful.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/02/2017

It is our pleasure taking care of your Mercury Cougar and we appreciate the cookies you brought the staff.
Tanya Lex  (941)723-0806


GG
Glen G.
Sun City Center, FL
Cadillac CTS Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Glen said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/02/2017

Customer from Sun City!  Thank you for any recommendations you send our way.  Tanya Lex  (941)723-0806


MR
Mary R.
Ellenton, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017 Category: Service
Mary said this business did as promised. They are always satisfactory. She has always been happy with their work.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/02/2017

We are happy to assist you with your Sonata.  Glad you are now safe with the 4 tires & "driving like a dream". 

Tanya Lex
(941)723-0806

DL
Dani L.
Parrish, FL
Lexus IS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017 Category: Service
Dani said this business is fantastic and their service is always great.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 09/06/2017

Thank you for allowing us to service your Lexus 350. We appreciate the review and referrals.

Tanya Lex
(941)723-0806

VS
Vishwas S.
Palmetto, FL
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2017 Category: Service
Vishwas said he had to wait 3 days for the vehicle to be fixed because the staff ordered the wrong part. He had to take 2 days off of work to get it diagnosed and fixed.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/02/2017

Thank you for leaving a review. We were glad that you were able to drive your car while waiting for the correct part to be shipped as the first one received was incorrect. Tanya Lex  (941)723-0806


RR
Richard R.
Ellenton, FL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2017 Category: Service
Spoke with Patricia. She said they are good. They did everything that was wanted.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/02/2017

The Randall's have great customers for several years.  Thank you for leaving a review.  Tanya Lex (941)723-0806


SB
Samuel B.
Parrish, FL
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Samuel said this business was great. Everyone was very friendly.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 09/06/2017

We hope you enjoy your cold A/C in the Toyota Matrix.  Hope to see you next time for regular service.  Thank you for taking the time and leaving a review for Lex's Automotive. Tanya Lex  


NW
Nicki W.
Palmetto, FL
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Nicki said this business did a good job.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/02/2017

Nicki, thank you for the 5 star review.  Our customers are the best & are greatly appreciated.

Tanya Lex
(941)723-0806

WH
William H.
Parrish, FL
Pontiac Montana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
William said the business did a great job and it did not cost as much as he thought it would.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/02/2017

Glad we were able to assist you with your Montana A/C repairs.  It was our pleasure.

Tanya Lex
(941)723-0806

SH
Sireno H.
Parrish, FL
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Sireno said it was great and they did a great job.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/02/2017

Thank you for taking the time and leaving a review.

Tanya Lex
(941)723-0806

BR
Bobbi R.
Palmetto, FL
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017 Category: Service
Bobbi said the vehicle stops running while she is driving. The engine shuts off while she is driving, and the mechanic is not sure why. He can't find anything wrong with the vehicle. The facility is very nice and clean. The people are very pleasant.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/02/2017

Thank you for the 5 star review.

Tanya Lex
(941)723-0806

JF
Jim F.
Palmetto, FL
Volvo S70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017 Category: Service
Jim said this business provided good service.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 09/06/2017

Thank you for trusting Lex's Automotive with your family vehicles. We greatly appreciate you as a customer and for leaving a review. 

Tanya Lex
(941)723-0806

MS
Morris S.
Palmetto, FL
Nissan Rogue
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/30/2017 Category: Service
Morris said the service this business provided him with was fine but their price was outrageous. He has never been charged $85 for an oil change. He will not be back and would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 08/07/2017

We apologize your visit did not meet your expectations.   We strive to please our customers and make them aware of every step during repairs along with estimates.  Your visit was a simple service and we did advised you of pricing for services before we began working on your vehicle. Unfortunately synthetic oil can be pricey along with some newer vehicles that have oil filters that are less accessible. We do have vouchers for a $15.00 rebate on the Kendall oil or online at BackatChaRebate.com if you didn't recieve one.  Once again, we apologize that the price did not meet your expectations and hope to earn your business again in the near future.  
Tanya Lex

(941)723-0806