Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

392 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
99% Business Response
Latest Review 10 days ago

Reviews


SM
Sandra M.
Ellenton, FL
Dodge Durango
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2018 Category: Service
Sandra said the check engine light is back on in her vehicle. She said she was not sure if she will be taking it back to the business.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 04/12/2018

Below is what was found during your visit for an engine light & oil leak.  It should have been explained that we cleared the code and that emissions leaks will not cause any drivability problems. If the same code has returned we will need to further diagnosis and perform a leak test of the complete system. Small emission leaks are harder to find & sometimes the testing is inconclusive so we rather wait to see if the code will actually return before running further testing which runs $160.00.  We are very sorry you feel that you may not be returning as a customer based on this visit. Please call with any questions or concerns about your vehicle.
Invoice # 50772
SCANNED COMPUTER & PULLED DIAGNOSTIC TROUBLE CODE P0456--VERY SMALL EVAPORATIVE SYSTEM LEAK. PERFORMED PRELIMINARY TESTING. CLEARED CODE. DID NOT RETURN ON TEST DRIVE.  CLEANED OFF ENGINE WHERE OIL HAD LEAKED FROM AN OIL DRAIN PLUG NOT PROPERLY TIGHTENED, NO OIL LEAKS FOUND AT THIS TIME.

Tanya Lex, Mang.
(941)723-0806

TR
Troy R.
Parrish, FL
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2016 Category: Service
Troy said this business did not check his engine when his engine light was on. Everything else was awesome.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 07/21/2016

Thank you for the review.  Troy, we do not scan computers to diagnosis engine lights unless instructed by the customer as it would incur a diagnostic fee.  The vehicles appointment was for a A/C and oil leak check.  We did note on the invoice that the light was on. Thank you for your business.

Tanya Lex
(941)723-0806
Tanya L. from Lex's Automotive responded on 07/21/2016

As I looked at you invoice from last week I see we need to recheck for oil leaks as we degreased the engine & added dye. When we look for the oil leak we could diagnosis your engine light if you would like at the same time.  Please call to arrange an appointment at your convenience.  Tanya Lex  (941)723-0806