Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

480 Reviews

98% Would Recommend
Latest Review 7 days ago

Reviews


TS
Terry S.
Redmond, OR
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Terry said the staff did everything they said they would and they were nice about it.
This review was collected via phone interview by Customer Research Inc.

SB
STEVE B.
Redmond, OR
Mercedes-Benz CLK-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Consistently Excellent Service
Marshall's has been taking care of our 3 cars for almost 3 years. They are honest, reliable, thorough, reasonable and do good work. We're very happy with them.

WR
Wanda R.
Oregon
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Wanda said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
Fast, quality service
They were great to work with, got me right in, and fixed the issue at a very affordable price.

JD
Jade D.
Redmond, OR
Jeep Compass
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Jade said there's still something going on, so he's going to have to bring it back. He appreciates their service.
This review was collected via phone interview by Customer Research Inc.

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Allan T.
Redmond, OR
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06/09/2018
AC Service on Mercedes ML320
Resolved my AC issue and it works great. They were efficient, curteous, customer friendly , reasonable and knowledgeable.
Highly recommend them to all my friends in Redmond.

AT
Allan T.
Redmond, OR
Mercedes-Benz ML320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Allan said he took the vehicle in because the air conditioning wasn't working. The business was able to complete the service efficiently and at a reasonable price. They did an excellent job and he had a very similar experience last summer.
This review was collected via phone interview by Customer Research Inc.

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Brian S.
Redmond, OR
Nissan Murano
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Brian said they did a really good job.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Oregon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Mike said the staff treated him really well and they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

CC
CAROLYN C.
Redmond, OR
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Great Customer Service
I have been a customer for nearly 10 years. Always had the bet customer service and care of my two vehicles. Totally trustworthy! Carolyn RDM

JG
Jeff G.
Oregon
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Jeff said the business was able to get his vehicle in and out fast.
This review was collected via phone interview by Customer Research Inc.

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GREG S.
Bend, OR
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Marshall’s Auto.
My recent service at Marshall’s in preparedness for 5 weeks boondocking in BC Canada was as usual, thorough, professional and timely. Never a disappointment in my 4+ years relationship with Marshall’s.
Thank you guys.
G.

LL
Leonard L.
Redmond, OR
Chevrolet Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Leonard said this business has the best mechanics in the country. They're honest.
This review was collected via phone interview by Customer Research Inc.

CM
Craig M.
Redmond, OR
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Craig said that Tom was very receptive and amiable. His vehicle's brakes are working fine and he feels that was handled honestly by the business.
This review was collected via phone interview by Customer Research Inc.

JW
Jan W.
Redmond, OR
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Jan said she has never been disappointed with the service. The service is prompt, on time and the staff is friendly and courteous.
This review was collected via phone interview by Customer Research Inc.

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Rod L.
Redmond, OR
Chevrolet Cobalt
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Rod said this business charged him more than their quote.
This review was collected via phone interview by Customer Research Inc.
LANCE H., Owner from Marshall's Automotive responded on 05/15/2018

Thank you for the review Rod. Yes, we did charge you slightly more than the quote, as, we explained, after the leaking axle was removed, we discovered deeper damage, as the vehicle had been in a bad accident. Additional parts were required, which also took a little extra time to install. We were not able to see this additional damage until disassembly. We do appreciate your repeat business.


LB
Lance B.
Prineville, OR
Nissan Frontier 2WD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Lance said Lance was quick and got the job done for a good price.
This review was collected via phone interview by Customer Research Inc.

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Tom L.
Oregon
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Tom said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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EMILIE B.
Dodge Durango
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Wonderful personal service
I have had nothing but wonderful service when using Marshall's. This time they went over and above. My car had a check engine light come on while I was 150 miles from home and it was not shifting gears. I was able to get it home but was leaving in 4 days for 1 1/2 weeks. I was not sure what I was going to do without the car, we took it to Marshall's at the begining of the week thinking it would get fixed while I was gone and I would have to try and figure out another car. Then I get the call that they had worked on it and could have it done by the end of the day, that was the biggest weight off. Picked up the car that night and it is running wonderful. Thank you so much for taking the time and doing such a great job.

MB
MIKE B.
Redmond, OR
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
A great choice for auto repair..
I receive excellent service by experienced mechanics. They are friendly and thorough. All repairs are completed in a timely manner and are done right without question. I trust their work and will employ them in the future. Quality and satisfaction.

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