Master Tech Auto Electric Inc


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

345 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
97% Would Recommend
Latest Review 6 days ago
Louise D. on 02/14/2018
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Louise said the business has a very nice place. They are quick to get her in, and quick to get done with service on her vehicle.
Vehicle: Nissan Sentra
Category: Service
Service Date: 01/24/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Joshua T. on 02/14/2018
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Joshua said they didn't charge him for a diagnostic like other places. They treated him as he liked to be treated.
Vehicle: Toyota Camry
Category: Service
Service Date: 02/09/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Victoria R. on 02/14/2018
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Victoria said the business is very reasonable. They are on time. They have great customer service.
Vehicle: Kia Sedona
Category: Service
Service Date: 02/13/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Annette V. on 02/10/2018
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Annette said the staff were very nice. The mechanics took their time to explain everything to her.
Vehicle: Nissan Xterra
Category: Service
Service Date: 02/02/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Mary D. on 02/10/2018
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Mary said she would recommend this business for service.
Vehicle: Ford Focus
Category: Service
Service Date: 02/08/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Francisco R. on 02/06/2018
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Francisco said the business did a good job.
Vehicle: Honda Civic
Category: Service
Service Date: 01/24/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
David C. on 02/05/2018
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David said the staff took really good care of him.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 01/26/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
Marie J. on 02/03/2018
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Marie said the service was good.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 02/01/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Rufino R. on 01/26/2018
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Rufino said the business has always done a good job. They have always found the problem, and fixed it.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 01/23/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Amy S. on 01/24/2018
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Amy said the staff was honest and nice. The business is straightforward and gets the job done.
Vehicle: INFINITI FX35
Category: Service
Service Date: 01/22/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Shateak R. on 01/22/2018
Recommended badge inactive Recommended
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Shateak said he brought his vehicle to the business because his brakes were locking and they half fixed his problem. They told him they were going to charge him $80 to $125 and they ended up charging $150. He will not be returning.
Vehicle: Volkswagen Passat Sedan
Category: Service
Service Date: 01/17/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Chris D. at Master Tech Auto Electric Inc responded on 02/01/2018

Mr.Shateak, I am sorry to hear you are unhappy with our service. You brought your vehicle in to check brakes, stating they are locking up. Upon disassmbly of the rear brakes we found the right rear electronic e-brake was not responding. We then proceeded to a computer diagnostic to attempt to reset the electronic e-brake system. We also communicated with you when the diagnostic went from $80 to $125, so we would all be on the same page. Luckily, resetting the system we were able to get the stuck caliper to respond and return to its position, hence resolving your issue. You were charged the $125 plus taxes and fees. I am sorry sir, but we cannot avoid taxes, we must collect them. Your total came up to $142.44. I am not sure where we went wrong. We advised you of the price from the beginning up front before beginning the work, we updated you to let you know that proceeding to a computer diagnostic the price would go to the previously agreed upon price of $125, and we charged you exactly that plus the unavoidable taxes. You came in on a tow truck and left with your driving and braking just fine. I'd say that's a job well done!

Maritza S. on 01/18/2018
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Maritza said the business did a very good job.
Vehicle: Toyota Corolla
Category: Service
Service Date: 01/16/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Tyler W. on 01/11/2018
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Tyler said he really appreciates the prices, and the mechanic was very nice. He was also straight forward and he did not try to overcharge him for parts.
Vehicle: Chrysler 300
Category: Service
Service Date: 01/08/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Mayra V. on 01/06/2018
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Mayra stated the staff was able to fit her in quickly. Service was at a reasonable price and in a reasonable time frame.
Vehicle: Lexus GX 470
Category: Service
Service Date: 01/04/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Jeanette B. on 01/04/2018
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"Electrical Master"
This was my first visit to Master Tech. When I had computer issues that my usual mechanic couldn't fix, Master Tech was able to perform the computer replacement at a much lower cost that what the dealership would have charged me. The repairs were done early and at a fair price. This repair shop was a great find.
Vehicle: Mazda Mazda5
Service Date: 12/29/2017
Review Created: 01/04/2018 09:57 AM
Chris D. at Master Tech Auto Electric Inc responded on 02/01/2018

First off, I'd like to welcome you to the Master Tech Family! I am glad to hear you were pleased with our service. We strive to provide the best customer servcie we can possible give and back it up with solid dealer level work. We appreciate your comments and loyalty. We look forward to seeing you again and will always do our best to keep you happy.

Joyce G. on 01/02/2018
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"Very professional staff. Family oriented and customers are made very welcome. This is definitely the place to take my car for repairs. Would not go anywhere else."
I have always received excellent service from this company. I wouldn't go anywhere else to have my car serviced. Well done Master Tech.
Vehicle: Chevrolet Impala
Service Date: 12/04/2017
Review Created: 01/02/2018 08:42 AM
Claudio B. on 12/29/2017
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Claudio said he likes the customer service, and they were very informative.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 12/20/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Abi M. on 12/22/2017
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Abi said their services are good.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 12/18/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Jason L. on 12/20/2017
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Jason said the staff did a good job. The staff was very nice.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 12/14/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Joseph B. on 12/19/2017
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Joseph said he received quick service.
Vehicle: Mitsubishi Mirage
Category: Service
Service Date: 12/14/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 345 in total