Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

466 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
97% Would Recommend
Latest Review 14 days ago

Reviews


CW
Chuck W.
Kissimmee, FL
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
the personal
the personal al are great. I went in for oil change an when I was finished. they advised me the main engine belt was bad. too me that's a good shop that looks out for it customer. belt was fixed with no worries. have told all my friends about Master Tac.
thanks chuck white

RB
Robert B.
Kissimmee, FL
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
Honest
Every time I have been there I have received honest feedback and fast service.

RR
Rafael R.
Kissimmee, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
Ac visit
They found what was wrong with my ac pretty fast

RL
Rafael L.
Florida
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Rafael said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

RL
Rafael L.
Florida
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Rafael said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

YR
Yamary R.
Kissimmee, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019
Excellent service !
Excellent service and personnel

MO
Melvin O.
Florida
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/09/2019 Category: Service
Melvin said he still feels dissatisfied with the service but chose not to elaborate.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2019 Category: Service
Melvin said he feels unsatisfied with his service.
This review was collected via phone interview by Customer Research Inc.
Eddie D. from Master Tech Auto Electric Inc responded on 08/12/2019

Melvin, we do not understand why you would be unsatisfied with your service. Last we recall, the original repairs for your vehicle would have been over $1100 and the service could only be performed by the dealer, considering programming was required for the module that needs to be replaced. We offered you an alternative repair that would have its cons, but you were advised and explained exactly what these cons would be and were explained in detail what would be affected. So we gave you two choices, either pay the diagnostic fee and pay a visit to your local dealer to have the repairs done by the book, or go with the alternate repair that we offered you that consequently will cause a few warning lights to stay ON on your dash. Then the choice was on you, and you chose to go with the alternative repair that was less than half the price of the original repair and no need to visit the dealer. How can you be unsatisfied with a repair that you chose? Why did you not just choose to pay the diagnostic fee and then have it repaired by the dealer? What did we do wrong?


AA
Ahmed A.
Kissimmee, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Ahmed said that the place was good.
This review was collected via phone interview by Customer Research Inc.

HK
Harold K.
Cocoa, FL
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Harold said the business was able to determine the issue with the vehicle. They got permission to do the work and the people treated them good.
This review was collected via phone interview by Customer Research Inc.

EC
Elizabeth C.
Kissimmee, FL
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Respect ,knowledge and price
This is the second time I have used this company
They are knowledgeable and courteous.
I feel comfortable with the attention received by the agents.
My car is well-taken care of and in a timely fashion

thank you will take the car back

JC
John C.
West Palm Beach, FL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
John said he just happened to be in the area, its a family run business and he liked that. The business prices were really great and the employees were really nice.
This review was collected via phone interview by Customer Research Inc.

AP
Alejandro P.
Florida
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Alejandro said the service he received was very good.
This review was collected via phone interview by Customer Research Inc.

RR
Rafael R.
Kissimmee, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Great jo
It was done right

OP
Onelio P.
Kissimmee, FL
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Onelio said they did a good job so far. He said they always tell him to come back so they can check to see if everything is still ok.
This review was collected via phone interview by Customer Research Inc.

AO
Andre O.
Kissimmee, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Andre said they did a nice job.
This review was collected via phone interview by Customer Research Inc.

RR
Rufino R.
Kissimmee, FL
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2019 Category: Service
Rufino said they did a good job. The service was a bit pricey.
This review was collected via phone interview by Customer Research Inc.

KW
Ken W.
Saint Cloud, FL
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Ken said that the business solved and fixed his problem when others could not.
This review was collected via phone interview by Customer Research Inc.

BS
Bernard S.
Saint Cloud, FL
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019
Unusual problem
The technical abilities are excellent. The service was timely, and the charge was reasonable.

JM
Jorge M.
Florida
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Jorge said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

FC
Fritzie C.
Kissimmee, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Fritzie said they have been her mechanic for years, but the check engine light came on again.
This review was collected via phone interview by Customer Research Inc.