Reviews
AH
ABNER H.
Edgewood, MD
Nissan Rogue
Verified
flat tire
good quote honesty best policy ,would like to thank you again your auto center ,taking care of your customer ...
Recommended
JK
June K.
Baltimore, MD
Toyota Prius
Verified
June said when she couldn't make it by 5 p.m to pick up her vehicle, the staff told her to pick it up at 7 a.m the next day. No one showed up until 8 a.m which was terrible for her. She was also concerned about the parking lot because there was a lot of confusion as to where to leave the vehicle without getting a ticket. A new employee had no keys to the place so he was waiting with her for another employee to show up and open. It was not a very professional business place. However the staff did take care of her vehicle very quickly.
This review was collected via phone interview by Customer Research Inc.
Garry C. from Monument St Auto Center responded on 06/04/2018
Good Morning June,
I am sorry that you are unhappy with your experience. unfortunatly on that morning, May 25. I personally had to call out at the last minute due to a family medical emergency. Another employee was contacted to open that morning, but due to the timing was unable to arrive until 7:30 am.
I apoligize for the inconvience and assure you that this is not the norm for our business. I have been here for 15 years and normally arrive @ 6:45 am.
In the event that you would be willing to give is another try, I am willing to offer you a complimentary car wash for for inconvience.
We appreciate your business and thank you for your input. As always you can reach me at 410-522-3737 with any questions or concerns.
Garry
CP
Charlie P.
Essex, MD
Chrysler 200
Verified
Charlie said the staff are very courteous, and they do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
CN
Chaula N.
Baltimore, MD
Honda Accord Sdn
Verified
Chaula said she's already followed up with the manager about someone spilling something in her vehicle and taking it through a drive through restaurant. She appreciates him looking into it, and would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JR
John R.
Maryland
Volkswagen Jetta Sedan
Verified
John said the staff did a good job on the diagnostic test.
Recommended
This review was collected via phone interview by Customer Research Inc.
SG
Sharmane G.
Maryland
Toyota Camry
Verified
Sharmane said the service was good, she hasn't had any problems afterwards, so she can't complain.
Recommended
This review was collected via phone interview by Customer Research Inc.
JW
Junjiang W.
Parkville, MD
Honda CR-V
Verified
Junjiang said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
DP
Danielle P.
Abingdon, MD
Honda Accord Sdn
Verified
Danielle said she is always satisfied with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
LJ
Lynette j.
Baltimore, MD
Buick LeSabre
Verified
Lynette said, she gets good service every time she uses them.
Recommended
This review was collected via phone interview by Customer Research Inc.
KR
Kristine R.
Pasadena, MD
Verified
Kristine said they were very helpful and knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
WT
WARRACE T.
Rosedale, MD
Chevrolet Traverse
Verified
Great auto repair shop
Staff and technicians were professional
Recommended
BZ
BRENDA Z.
Essex, MD
Hyundai Santa Fe
Verified
Excellent Service
I always take my vehicle to Monument Street Auto Center. It's so convenient for me and everyone who works at Johns Hopkins. We just leave our vehicle and when we get off, it's always ready. The staff and mechanics are so nice and really know what they're doing. I would highly recommend taking your vehicle here.
Recommended
SG
shekera g.
Baltimore, MD
very satisfied
Gary and his team are awesome, they guarantee fix everything that is wrong with your vehicle and they take great care of it while it is in their possession. very flexible have great customer services. they even clean vehicle up for you just to show appreciation that you chose them . i would recommend to everyone to have your vehicle serviced here
Recommended
KJ
Kimberly J.
Curtis Bay, MD
Mazda Mazda3
Verified
Kimberly said she never has a problem with the business and they also provided awesome service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BZ
BRENDA Z.
Essex, MD
Honda CR-V
Verified
Excellent Service
I've been doing business with Monument Street Auto for many years and I'm always satisfied with the service I receive. Garry and his team are very professional, nice and dedicated to fixing whatever is wrong with my vehicles. I would highly recommend Monument Street Auto Service to all my friends and family.
Recommended
GW
Gary W.
Catonsville, MD
Nissan Altima
Verified
Gary said the work was good. The service was completed quickly. He had no service problems.
Recommended
This review was collected via phone interview by Customer Research Inc.
AH
ABNER H.
Edgewood, MD
Nissan Rogue
Verified
OIL CHANGE ,,
ALWAYS CALL ME TO CHECK IF MY CAR WORK WELL AND NEEDS TO CHANGE , AND I APPRECIATED MUCH FOR THERE HARDWORK AND HONESTY ,KEEP UP THE GOOD WORK .THANK YOU
Recommended
GK
Gary K.
Baltimore, MD
Chevrolet Impala
Verified
Gary said he was satisfied with the work the staff provided.
Recommended
This review was collected via phone interview by Customer Research Inc.
JA
Jessica A.
Walkersville, MD
Jeep Cherokee
Verified
Jessica said the staff was very helpful, accommodating, friendly, and knowledgeable about everything. Her vehicle died there right as they were closing. She had to leave it there overnight, and they got it in right away the next morning.
Recommended
This review was collected via phone interview by Customer Research Inc.
ZY
Zengjin Y.
Baltimore, MD
Toyota Highlander
Verified
Zengjin said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.