Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

885 Reviews

98% Would Recommend
Latest Review 11 days ago

Reviews


DF
DION F.
Rosedale, MD
BMW 325xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2012
I have confidence!
Garry is the man. A honest discussion of issue(s) with a wealth of knowledge. Thank you very much for helping me when my car does not want to "work right".

MS
MARTHA S.
Baltimore, MD
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2012
Service, convenience and attitude
I had a flat tire the other night and Nate and Gary helped me tremendously - all in good humor. The quality of work is very good.

DM
DEBORAH M.
Nottingham, MD
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2012
I feel as though Gary takes a personal interest in taking care of my car.
It is very convenient to have a place where I park to drop my car off for service but I always feel as though I am taken care of in a special way. My car is ready and running well when I pick it up. The Monument Street Auto Center makes it easy and affordable to have my car maintained for the past five years.

RF
Ray F.
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2012 Category: Service
Ray said they did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

RS
Roberta S.
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2012 Category: Service
Roberta stated the staff was very courteous with the level of service and support she received.
This review was collected via phone interview by Customer Research Inc.

NK
Nancy K.
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2012 Category: Service
Nancy said that they were efficient and they did she asked of them plus her vehicle was ready on time.
This review was collected via phone interview by Customer Research Inc.

EB
Emily B.
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2012 Category: Service
Emily said that's where she parks her vehicle. She said she appreciates the quality and quick service.
This review was collected via phone interview by Customer Research Inc.

RS
REBECCA S.
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2012
Wonderful job!
As I only have new cars we use Monument for cleanings, however they do a fantastic job!

CH
Charlie H.
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2012 Category: Service
Charlie said they did outstanding work.
This review was collected via phone interview by Customer Research Inc.

MU
Mauricio U.
Infiniti J30
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2012 Category: Service
Mauricio said the employees at this business were kind and gave him options.
This review was collected via phone interview by Customer Research Inc.

SL
Susan L.
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2012 Category: Service
Susan said she had no problems with this business and everything was really easy.
This review was collected via phone interview by Customer Research Inc.

JB
Joshua B.
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2012 Category: Service
Joshua said that considering the services he received were completely free of charge, the overall experience was excellent.
This review was collected via phone interview by Customer Research Inc.

VD
Vickie D.
Suzuki Aerio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2012 Category: Service
Vickie said they were excellent. Their service was great.
This review was collected via phone interview by Customer Research Inc.

KT
KAY T.
Arnold, MD
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2012
I trust Gary and the convenience couldn't be better. The competetive costs and ease of picking the vehicle up after hours is invaluable.
Excellent!!! The work is done as promised.

BJ
BONNIE J.
Essex, MD
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2012
Convenient and reasonable pricing.
I like that I can leave my car at the place I park and do not have to worry about getting a ride to work. The staff is very friendly and helpful.

RM
Ruth M.
Street, MD
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2012 Category: Service
Ruth said every time she goes in they see her right away, the vehicle is always ready when they say it will be ready, the price is right, and they do an excellent job.
This review was collected via phone interview by Customer Research Inc.

PH
Patty H.
Dundalk, MD
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2012 Category: Service
Patty said she's been to this business before and she's never had a problem. They fix her vehicle to her satisfaction. She had gone in to have her check engine light fixed. They told her if she still has a problem to bring the vehicle back and they will fix it. She said she had a problem and she brought it back and they took care of it with no problem.
This review was collected via phone interview by Customer Research Inc.

AD
Abel D.
Essex, MD
Dodge Intrepid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2012 Category: Service
Abel said he liked the price range.
This review was collected via phone interview by Customer Research Inc.

NK
Nene K.
Severn, MD
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2012 Category: Service
Nene said the service at this business is good and fast and she has not had any problems.
This review was collected via phone interview by Customer Research Inc.

CJ
Charlie J.
Baltimore, MD
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2012 Category: Service
Charlie said this business was professional and courteous, and did great work. He said that he has recommended this business in the past.
This review was collected via phone interview by Customer Research Inc.

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