Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

855 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


AA
Angela A.
Sykesville, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Angela said Gary assessed her vehicle in an honest way. She wanted the noise near her rear tires gone, but he told her it was not life-threatening. She was absolutely, totally impressed that Gary called the next day to see if she was satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

KL
Kimberly L.
Ellicott City, MD
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Kimberly said she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

KM
Katie M.
Essex, MD
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Katie said she was pleased with the customer service, and the way the business handled everything. She stated she is not easy to please.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Baltimore, MD
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
John said the employees were friendly. They were polite. They provided fast customer service. The work was efficient.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Maryland
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Jim said the staff are always great. He never has issues with them.
This review was collected via phone interview by Customer Research Inc.

NM
NEIL M.
Owings Mills, MD
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018
Service Feedback
The customer service was great. I stated what I needed done and was out in under 3 minutes. I left and went to work and returned approx 3 hrs later, paid, collected my vehicle and was on my way. No problems whatsoever.

The only reason you do not get 5 stars is because I was not given an estimated time of completion. That may have been because they did not know what they would have found with my brakes, but an estimated time could have still been given and revised based on findings.

NC
Nick C.
Nottingham, MD
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Nick said the employees were trustworthy and provided good service.
This review was collected via phone interview by Customer Research Inc.

SV
SANDY V.
Dundalk, MD
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018
Great Service
Garry & and his staff are always professional the minute you make contact with them. I recently had an oil change and the battery cleaned and checked and spent less here than I do going to Target for a few things! They are very upfront with their service recommendations and prices as well.

DP
David P.
Maryland
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
David said this business was good.
This review was collected via phone interview by Customer Research Inc.

KD
Kayla D.
Dundalk, MD
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Kayla said the staff provided good customer service.
This review was collected via phone interview by Customer Research Inc.

LD
Lauren D.
Baltimore, MD
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Lauren said the service was fast.
This review was collected via phone interview by Customer Research Inc.

RP
RICHARD P.
Baltimore, MD
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018
Absolutely wonderful service
this is the second time I have brought my vehicle to Monument St Center and both times I have found them to be thoroughly professional and easy to work with. I have been impressed with their staff and customer service. Thank You!

QZ
QINFENG Z.
Baltimore, MD
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018
Great
They are great, Gary is very nice and professional. I have used their service for the past 3 years.

ER
Elaine R.
Essex, MD
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Service
Elaine said the business gives consistent good service. The staff is honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.

VB
Vonn B.
Baltimore, MD
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Vonn said the staff were prompt, and to the point.
This review was collected via phone interview by Customer Research Inc.

TS
Theresa S.
Baltimore, MD
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Theresa said the business was prompt, did a good job on her vehicle and she liked their service.
This review was collected via phone interview by Customer Research Inc.

TM
TERRI M.
Middle River, MD
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018
Great Service and Honest
I took my car to Monument Auto Center for the first time and Garry was so helpful. They found my problem and suggested to have some other work done to my car so I wouldn't have another problem down the road. My car is running great and the cost was very reasonable. So take your vehicle to Monument Auto !! You won't be disappointed !!!

CP
Charlie P.
Essex, MD
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Charlie said his experience at this business was great, and he had no problems.
This review was collected via phone interview by Customer Research Inc.

JS
JIM S.
Jarrettsville, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
Trust the mechanics doing the work
Monument Street Auto is a trustworthy service that takes care of only what needs to be done. No surprises . Great customer service. This is the only place we take our cars for maintenance. Knowledgeable and experienced mechanics. Thanks Gary.

AA
Andrew A.
Maryland
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Andrew said the business was able to find a part nobody else could.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 81 - 100 of 855 in total