Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

839 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


TM
TERRI M.
Middle River, MD
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018
Great Service and Honest
I took my car to Monument Auto Center for the first time and Garry was so helpful. They found my problem and suggested to have some other work done to my car so I wouldn't have another problem down the road. My car is running great and the cost was very reasonable. So take your vehicle to Monument Auto !! You won't be disappointed !!!

CP
Charlie P.
Essex, MD
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Charlie said his experience at this business was great, and he had no problems.
This review was collected via phone interview by Customer Research Inc.

JS
JIM S.
Jarrettsville, MD
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
Trust the mechanics doing the work
Monument Street Auto is a trustworthy service that takes care of only what needs to be done. No surprises . Great customer service. This is the only place we take our cars for maintenance. Knowledgeable and experienced mechanics. Thanks Gary.

AA
Andrew A.
Maryland
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Andrew said the business was able to find a part nobody else could.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Jarrettsville, MD
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Jim said the business is very trustworthy.
This review was collected via phone interview by Customer Research Inc.

DE
Daren E.
Baltimore, MD
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Daren said the staff had good customer service and it followed up with him. They answered all his questions about the problems with his vehicle.
This review was collected via phone interview by Customer Research Inc.

XY
Xiaoju Y.
White Marsh, MD
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Service
Xiaoju said she had a pretty good experience at this business, and she appreciates them reminding her when her vehicle needs service.
This review was collected via phone interview by Customer Research Inc.

KM
Kevin M.
Baltimore, MD
Chevrolet Traverse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Kevin said his vehicle still has the same issue after his service visit.
This review was collected via phone interview by Customer Research Inc.

CP
Courtney P.
Maryland
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Courtney said they did a great job.
This review was collected via phone interview by Customer Research Inc.

TB
TOM B.
Baltimore, MD
Lexus GS 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2018
Convenient and Good price
4/5 stars.

Took in my car after massive amounts of oil leaking due to not changing the o-ring correctly. Gary and his staff changed the timing belt and pulley and my car runs like a champ!

Less one star due to my car smelling like cigarettes and the fact it took 3 days instead of the expected one day for service..

AH
ABNER H.
Edgewood, MD
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018
change oil
always a pleasure doing business ,call me if there problem on my car. needs to fix .iam happy great job.

CM
Caroline M.
Baltimore, MD
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Service
Caroline said the business helped her out a lot. It was last minute and it was cold. She was on her way home when she experienced radiator problems. She was short on cash so they helped her out with a few discounts that made the bill less. She didn't have to pay for any miscellaneous parts and they got her radiator fixed.
This review was collected via phone interview by Customer Research Inc.

RS
Roger S.
Middle River, MD
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Service
Roger said the employees provided fine service.
This review was collected via phone interview by Customer Research Inc.

CG
CHIH G.
Baltimore, MD
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2018
Customer Service
I wanted to give 5 stars because the customer service is top notch. Gary is always friendly and accommodating. The price for oil change was same as Mazda dealership but the convenience of leaving car and taking shuttle to Hopkins was worth so much more to avoid waiting or getting ride back/forth to Mazda. I dropped it a star bc I got a car wash and they did a great job vacuuming and the outside but they didn’t touch the dashboard or any of the panels. There was still a layer of dust and dog hair, big part of the reason I wanted the interior done. I’d still recommend tho, just check that before you drive off

KH
Kaisha H.
Parkville, MD
Jeep Patriot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Kaisha said Elizabeth is great.
This review was collected via phone interview by Customer Research Inc.

WT
WARRACE T.
Rosedale, MD
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018
Excellent service
In & out time was excellent

MM
Maricely M.
Baltimore, MD
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Service
Maricely said the staff are really good. They fixed her vehicle. They have good prices. She would like to thank them.
This review was collected via phone interview by Customer Research Inc.

SC
Sven C.
Parkville, MD
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Sven said the business did a good job and got the vehicle back to him rather quickly.
This review was collected via phone interview by Customer Research Inc.

HR
HECTOR R.
Baltimore, MD
Ford Flex
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018
Extra Mile
Great service and workmanship ! Mr.Gray and his team go the EXTRA MILE for you. And that's just great !!!

TM
Terri M.
Middle River, MD
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Terri said everyone was friendly and honest at the business, and they explained everything they did.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 81 - 100 of 839 in total