Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

867 Reviews

98% Would Recommend
Latest Review 8 days ago

Reviews


DP
David P.
Maryland
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
David said this business was good.
This review was collected via phone interview by Customer Research Inc.

KD
Kayla D.
Dundalk, MD
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Kayla said the staff provided good customer service.
This review was collected via phone interview by Customer Research Inc.

LD
Lauren D.
Baltimore, MD
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Lauren said the service was fast.
This review was collected via phone interview by Customer Research Inc.

RP
RICHARD P.
Baltimore, MD
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018
Absolutely wonderful service
this is the second time I have brought my vehicle to Monument St Center and both times I have found them to be thoroughly professional and easy to work with. I have been impressed with their staff and customer service. Thank You!

QZ
QINFENG Z.
Baltimore, MD
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018
Great
They are great, Gary is very nice and professional. I have used their service for the past 3 years.

ER
Elaine R.
Essex, MD
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Service
Elaine said the business gives consistent good service. The staff is honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.

VB
Vonn B.
Baltimore, MD
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Vonn said the staff were prompt, and to the point.
This review was collected via phone interview by Customer Research Inc.

TS
Theresa S.
Baltimore, MD
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Theresa said the business was prompt, did a good job on her vehicle and she liked their service.
This review was collected via phone interview by Customer Research Inc.

TM
TERRI M.
Middle River, MD
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018
Great Service and Honest
I took my car to Monument Auto Center for the first time and Garry was so helpful. They found my problem and suggested to have some other work done to my car so I wouldn't have another problem down the road. My car is running great and the cost was very reasonable. So take your vehicle to Monument Auto !! You won't be disappointed !!!

CP
Charlie P.
Essex, MD
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Charlie said his experience at this business was great, and he had no problems.
This review was collected via phone interview by Customer Research Inc.

JS
JIM S.
Jarrettsville, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
Trust the mechanics doing the work
Monument Street Auto is a trustworthy service that takes care of only what needs to be done. No surprises . Great customer service. This is the only place we take our cars for maintenance. Knowledgeable and experienced mechanics. Thanks Gary.

AA
Andrew A.
Maryland
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Andrew said the business was able to find a part nobody else could.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Jarrettsville, MD
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Jim said the business is very trustworthy.
This review was collected via phone interview by Customer Research Inc.

DE
Daren E.
Baltimore, MD
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Daren said the staff had good customer service and it followed up with him. They answered all his questions about the problems with his vehicle.
This review was collected via phone interview by Customer Research Inc.

XY
Xiaoju Y.
White Marsh, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Service
Xiaoju said she had a pretty good experience at this business, and she appreciates them reminding her when her vehicle needs service.
This review was collected via phone interview by Customer Research Inc.

KM
Kevin M.
Baltimore, MD
Chevrolet Traverse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Kevin said his vehicle still has the same issue after his service visit.
This review was collected via phone interview by Customer Research Inc.

CP
Courtney P.
Maryland
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Courtney said they did a great job.
This review was collected via phone interview by Customer Research Inc.

TB
TOM B.
Baltimore, MD
Lexus GS 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2018
Convenient and Good price
4/5 stars.

Took in my car after massive amounts of oil leaking due to not changing the o-ring correctly. Gary and his staff changed the timing belt and pulley and my car runs like a champ!

Less one star due to my car smelling like cigarettes and the fact it took 3 days instead of the expected one day for service..

AH
ABNER H.
Edgewood, MD
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018
change oil
always a pleasure doing business ,call me if there problem on my car. needs to fix .iam happy great job.

CM
Caroline M.
Baltimore, MD
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Service
Caroline said the business helped her out a lot. It was last minute and it was cold. She was on her way home when she experienced radiator problems. She was short on cash so they helped her out with a few discounts that made the bill less. She didn't have to pay for any miscellaneous parts and they got her radiator fixed.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 101 - 120 of 867 in total