Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

891 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


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JIM S.
Jarrettsville, MD
Honda CR-V
Verified Customer
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02/07/2018
Trust the mechanics doing the work
Monument Street Auto is a trustworthy service that takes care of only what needs to be done. No surprises . Great customer service. This is the only place we take our cars for maintenance. Knowledgeable and experienced mechanics. Thanks Gary.

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Andrew A.
Maryland
Ford Fusion
Verified Customer
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02/07/2018 Category: Service
Andrew said the business was able to find a part nobody else could.
This review was collected via phone interview by Customer Research Inc.

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Jim S.
Jarrettsville, MD
Nissan Sentra
Verified Customer
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02/05/2018 Category: Service
Jim said the business is very trustworthy.
This review was collected via phone interview by Customer Research Inc.

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Daren E.
Baltimore, MD
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Daren said the staff had good customer service and it followed up with him. They answered all his questions about the problems with his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Xiaoju Y.
White Marsh, MD
Toyota Corolla
Verified Customer
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02/03/2018 Category: Service
Xiaoju said she had a pretty good experience at this business, and she appreciates them reminding her when her vehicle needs service.
This review was collected via phone interview by Customer Research Inc.

CP
Courtney P.
Maryland
Nissan Altima
Verified Customer
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02/02/2018 Category: Service
Courtney said they did a great job.
This review was collected via phone interview by Customer Research Inc.

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ABNER H.
Edgewood, MD
Nissan Rogue
Verified Customer
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01/25/2018
change oil
always a pleasure doing business ,call me if there problem on my car. needs to fix .iam happy great job.

CM
Caroline M.
Baltimore, MD
Subaru Forester
Verified Customer
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01/23/2018 Category: Service
Caroline said the business helped her out a lot. It was last minute and it was cold. She was on her way home when she experienced radiator problems. She was short on cash so they helped her out with a few discounts that made the bill less. She didn't have to pay for any miscellaneous parts and they got her radiator fixed.
This review was collected via phone interview by Customer Research Inc.

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Roger S.
Middle River, MD
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Service
Roger said the employees provided fine service.
This review was collected via phone interview by Customer Research Inc.

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WARRACE T.
Rosedale, MD
Chevrolet Traverse
Verified Customer
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01/16/2018
Excellent service
In & out time was excellent

MM
Maricely M.
Baltimore, MD
Nissan Altima
Verified Customer
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01/16/2018 Category: Service
Maricely said the staff are really good. They fixed her vehicle. They have good prices. She would like to thank them.
This review was collected via phone interview by Customer Research Inc.

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Sven C.
Parkville, MD
Ram Pickup
Verified Customer
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01/13/2018 Category: Service
Sven said the business did a good job and got the vehicle back to him rather quickly.
This review was collected via phone interview by Customer Research Inc.

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HECTOR R.
Baltimore, MD
Ford Flex
Verified Customer
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01/10/2018
Extra Mile
Great service and workmanship ! Mr.Gray and his team go the EXTRA MILE for you. And that's just great !!!

TM
Terri M.
Middle River, MD
Mercury Grand Marquis
Verified Customer
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01/10/2018 Category: Service
Terri said everyone was friendly and honest at the business, and they explained everything they did.
This review was collected via phone interview by Customer Research Inc.

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Shanshan H.
Baltimore, MD
Ford Escape
Verified Customer
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01/06/2018 Category: Service
Shanshan said the business had great service. They were convenient, and able to get his vehicle back to him the same day, He called in the morning at 8:30 and was able to drop off his vehicle at 10am. They had his vehicle back to him before the end of the business day, drove it to him, and paid for his parking. He was recommended to them, and will definitely have his vehicle serviced again.
This review was collected via phone interview by Customer Research Inc.

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WILLIAM H.
Baltimore, MD
Jeep Grand Cherokee
Verified Customer
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01/03/2018
Monument knows me and my car.
They give your car a thorough inspection. and customer service by Gary and staff is excellent.

AP
Ajaye P.
Randallstown, MD
Ford Edge
Verified Customer
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12/29/2017 Category: Service
Ajaye said they informed on what's going on with her vehicle, and the problem is solved.
This review was collected via phone interview by Customer Research Inc.

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Charlie P.
Essex, MD
Ford Taurus
Verified Customer
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12/29/2017 Category: Service
Charlie said he has never had a problem with this business. They do everything he asks and always have great service.
This review was collected via phone interview by Customer Research Inc.

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KAY T.
Arnold, MD
Hyundai Tucson
Verified Customer
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12/23/2017
Excellent, convenient, and reasonably priced service.
Garry, Elizabeth, and crew make the experience of having to spend money on my vehicle more palatable . They are hard working, never recommend services that are not needed and are good about telling me if it can wait. I have been using Monument Auto services for many many years and have recommended them on many occasions.

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Sagar B.
Herndon, VA
Nissan Altima
Verified Customer
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12/21/2017 Category: Service
Sagar said Gady has been nice to him. He's been going to him for several years now. He has had no troubles. They're very good, time-wise. They have been exceptional and great.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 121 - 140 of 732 in total