Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

867 Reviews

98% Would Recommend
Latest Review 8 days ago

Reviews


DK
Darlene K.
Baltimore, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
Darlene said the staff at this business provided good service.
This review was collected via phone interview by Customer Research Inc.

LS
Lou S.
Sparrows Point, MD
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017 Category: Service
Lou said the service was great. The employees provided reliable service. Jason was knowledgeable.
This review was collected via phone interview by Customer Research Inc.

BM
BETH M.
Fork, MD
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2017
Always courteous!
Monument street auto is not only super convenient, if you work on the JHH medical campus, but they are always courteous and not trying to bleed you for money! They are honest, do good work, and are finished by the time you are ready to leave work. I had them wash my car and clean the inside as well, this past visit, and they did an exceptional job with that, too!

AW
Andrew W.
Baltimore, MD
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2017 Category: Service
Andrew said the business is fantastic, and they provided great customer service.
This review was collected via phone interview by Customer Research Inc.

TP
Tionna P.
Rosedale, MD
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Tionna said the business did a great job and it was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

WJ
William J.
Essex, MD
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
William said the service was good at the business.
This review was collected via phone interview by Customer Research Inc.

DK
Donald K.
Edgewood, MD
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
Donald said the employees provided prompt service. They answered all his service questions.
This review was collected via phone interview by Customer Research Inc.

JC
JASON C.
Rosedale, MD
Ford Transit Van
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017
Good, responsive service, and flexible schedule
Always helpful, quick turnaround, and I love that we can get repairs the same day and typically any day of the week.

GD
Gregory D.
Baltimore, MD
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2017 Category: Service
Gregory said the facility took care of everything he wanted. He was in and out in no time.
This review was collected via phone interview by Customer Research Inc.

KC
KEN C.
Annapolis, MD
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017
excellent service
I have been taking my truck to Monument Street for the past 5 years. It is a diesel which makes it a bit more unique. their service has always been excellent, pricing is great with honest assessment of the issues. Gary and the team there are great.

KS
KIM S.
Baltimore, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
Dead battery
Quick, professional, clear, honest, thorough, warm and friendly!

GW
Gary W.
Catonsville, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Gary said the staff provided good customer service. There were no problems with his vehicle.
This review was collected via phone interview by Customer Research Inc.

TS
TARCIA S.
Baltimore, MD
Lincoln MKX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
No waiting
My vehicle is serviced while I work and not while I wait.

AA
Affiong A.
Maryland
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Spoke with Angela. She said the staff was nice and friendly.
This review was collected via phone interview by Customer Research Inc.

TS
Tameka S.
Rosedale, MD
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Tameka said the business was convenient, quick, and affordable.
This review was collected via phone interview by Customer Research Inc.

QP
QUINCEY P.
Baltimore, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
great personality;professional staff,& do good work
great

AM
AL M.
Laurel, MD
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017
They earn my business again and again.
Garry and his technicians do a great job. Trust and quality are the two big keys to doing business with and automotive repair shop, and quite simply these guys have hit both marks for me for over a decade. They've earned my trust by treating me right every time I come in. They've earned my complete trust, so I never have a doubt as to the actual work that's needed or the quality of the service performed. I drive over 40 minutes to get to their shop passing by probably hundreds of others, but I completely trust these guys and will continue to take my all my vehicles there.

PW
Paul W.
Baltimore, MD
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2017 Category: Service
Paul said he was pleased with the service, however the tires were scuffed.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Baltimore, MD
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
James said the service is great. Everything was done properly and on time.
This review was collected via phone interview by Customer Research Inc.

HB
HERBERT B.
Baltimore, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017
Excellent work!
You found the problem and fixed it. Very pleased with the effort .

Displaying Review 141 - 160 of 867 in total