ReScore Reviews™ (53)
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RIKI, I DO APOLOGIZE FOR ANY INCONVENIENCE. PLEASE FEEL FREE TO CONTACT ME IF I CAN BE OF HELP IN THE FUTURE.
I do apologize for your sales experience. This will be brought to the attention of upper management,
I regret this decision for sure – but the whole back and forth really drains a person. Complete and utter unprofessionalism, unethical and just wrong!
In addition, I accidentally left my garage door opener on visor of my old car. I called my salesperson on the way home(same night I bought the car) when I realized it - but he didn’t answer – left voicemail and texted and got no response until next morning. They texted me Thursday morning after I bought the car that they would take care of it and mail it to me. After no response all day on Thursday, October 17th to voicemails I left ,text messages and emails – I finally get someone to answer my call the next morning(Friday, oct 18). Now they tell me the car had already been loaded up and transported to whole sale the morning before(Thurs Oct 17) at 7:00 am! But they would try to get it for me - not holding my breath.
After the fact and after talking to friends in finance and family, they all agreed that it was unethical how they blatantly took advantage of me with that loan. They want me to take action and stick up for myself and at the very least report to BBB and etc. And of course to take legal action. This just infuriates me to no end and sickens me to my core that they could do that to people. And after reading alot of other customers' negative comments about being ripped off - I am not alone.
So, I’m making sure that all of my friends, family, clients, social media contacts and anyone else I know NOT to go to Napleton. I’m beyond mad at the fact that I let these lying swindlers take my money and screw me over. BUYERS BEWARE! Don't make the same mistake I did!
I just hope and pray I can save someone else the time, money, heartache, embarrassment and pain and prevent someone else from getting ripped off.
And this was my first Hyundai purchase ever - I've been a loyal Ford company customer for most of my life.
Did salesman think he could pull a fast one?
I have a PhD and daughter is a manager at a credit union.
Salesmen be aware of you customer!
We walked out.
We are sorry for your experience. However, we did complete the safety and emissions testing on your vehicle in April when you purchased it. Feel free to bring your vehicle in and I will have it diagnosed for free.
Thank you Artayia for your reply. We apologive for your experience.
Thank you for bringing this matter to my attention, I do apologize for the inconvenience, I know you vehicle has been returned and Hyundai has authorized a new engine for your vehicle. We will expedite the repair when the engine arrives. In the meantime a rental vehicle has been made available.
Total bait and switch! Very sleazy way to do business.