ReScore Reviews™ (21)
Thank you for your time. If you can please take the time to rescore us. I reallyl appreciate it.
Thank you for taking the time to talk with me today. As we spoke about, I sent that card to you. Thank you again!
I am sorry to see that we were not able to earn a 5 star review from you visit. Our shuttle vans try to be as close to on time as they can be but sometimes a bit early of behind. However, they should offer an apology if late, it is common courtesy to value another persons time. I am sorry that this ocurred and you felt as though your time was not valued.
Thank you for your time this morning. I will be in contact with you in a couple of days when those parts arrive. We will either provide a loaner car for the day or we will pick up and deliver it back to you on a Saturday. Sorry for all of the troubles, you have been a loyal customer and we want you to be satisfied. Hyundai is going to send you another survey, if you could answer back with 5 stars and that we have resolved your concerns we would REALLY APPRECIATE it. Thanks again, i will be in touch in the next couple of days.
Our cabin filter price is $45 installed so that does include labor. All of our parts we use are factory OEM parts so in many cases we are more expensive. We appreciate your business.
Thank you for your review and comments.We do use the factory filters when we perform our services and that can sometimes be a bit more than the Jiffy Lubes etc that use non Hyundai parts. We do have coupons for various service items on our website that are always available . We appreciate your business and hope to see you for your next service!
My apologies for the issues with your service. We have mutliple advisors that can help with your Hyundai service. If Doug is not a good fit for you, we have Jeremy Jackson and Olivian Hendershot that can also service your Hyundai. As for the prepaid maintenance, it can be used for up to 1 year past expiration. If at that time you still have unredeemed services we will take care of those here at the dealership, no problem.
Carter, it was great talking with you on the phone. Sorry your last two visits were not good ones. I will talk with the advisor as you and i talked about and remind them of the importance of time updates. The cards are in the mail and heading your way, if you do not get them call me at 217-365-0567.
Our apologies that the Service Rep was unable to address your concerns. We hope that the Sales department was able to answer your questions. Should there be any other concerns please contact me - Josh Berbaum Service and Parts Director (217)365-0567. All of us at Napleton's want to make each visit a 5 Star event!
Our apologies that your recent service visit did not go as planned. Is there anything we can do to make your return visit easier to get the recall completed? Please contact me is we can help in any way - Josh Berbaum - Service Director Napleton Auto Park of Urbana. 217-365-0567.
Our apologies that the BDC did not verify the appointment availability to install your tire. Your Service Advisor Carel did tell me what happened when you tried to make the appointment with the BDC. She said she provided you with her direct phone line so that you could contact her directly for any future needs. Since the survey score reflects directly on her performance would you consider rescoring the survey to reflect how Carel performed, rather than the BDC?
I am sorry to see that your visit went so poorly. I apologize for all of the inconvenience that you went through with this. I will follow up with Hyundai on the backorder to see if there is anywayi can expedite the part needed. When we get the part here, i can pick up and deliver your car back to you if that helps you, so that you do not have to take your time coming back to the dealership again. We can provide you with a loaner during that time as well. Please let me know what i can do to the situation, i will do everything that I can to ease the inconvenience for you.
Our apologies for the tire pressures not being set to proper inflation. Our technicians are very careful when performing the services requested. He made a mistake, and again our apologies. We will be sending you a coupon for your next oil change service on us and we hope that you will grant us another chance to earn your business.