ReScore Reviews™ (10)
I am sorry to see that we were not able to earn a 5 star review from you visit. Our shuttle vans try to be as close to on time as they can be but sometimes a bit early of behind. However, they should offer an apology if late, it is common courtesy to value another persons time. I am sorry that this ocurred and you felt as though your time was not valued.
Thank you for your time this morning. I will be in contact with you in a couple of days when those parts arrive. We will either provide a loaner car for the day or we will pick up and deliver it back to you on a Saturday. Sorry for all of the troubles, you have been a loyal customer and we want you to be satisfied. Hyundai is going to send you another survey, if you could answer back with 5 stars and that we have resolved your concerns we would REALLY APPRECIATE it. Thanks again, i will be in touch in the next couple of days.
Our cabin filter price is $45 installed so that does include labor. All of our parts we use are factory OEM parts so in many cases we are more expensive. We appreciate your business.
Thank you for your review and comments.We do use the factory filters when we perform our services and that can sometimes be a bit more than the Jiffy Lubes etc that use non Hyundai parts. We do have coupons for various service items on our website that are always available . We appreciate your business and hope to see you for your next service!
My apologies for the issues with your service. We have mutliple advisors that can help with your Hyundai service. If Doug is not a good fit for you, we have Jeremy Jackson and Olivian Hendershot that can also service your Hyundai. As for the prepaid maintenance, it can be used for up to 1 year past expiration. If at that time you still have unredeemed services we will take care of those here at the dealership, no problem.
Carter, it was great talking with you on the phone. Sorry your last two visits were not good ones. I will talk with the advisor as you and i talked about and remind them of the importance of time updates. The cards are in the mail and heading your way, if you do not get them call me at 217-365-0567.
Our apologies that the Service Rep was unable to address your concerns. We hope that the Sales department was able to answer your questions. Should there be any other concerns please contact me - Josh Berbaum Service and Parts Director (217)365-0567. All of us at Napleton's want to make each visit a 5 Star event!
Our apologies that your recent service visit did not go as planned. Is there anything we can do to make your return visit easier to get the recall completed? Please contact me is we can help in any way - Josh Berbaum - Service Director Napleton Auto Park of Urbana. 217-365-0567.
Our apologies that the BDC did not verify the appointment availability to install your tire. Your Service Advisor Carel did tell me what happened when you tried to make the appointment with the BDC. She said she provided you with her direct phone line so that you could contact her directly for any future needs. Since the survey score reflects directly on her performance would you consider rescoring the survey to reflect how Carel performed, rather than the BDC?
I am sorry to see that your visit went so poorly. I apologize for all of the inconvenience that you went through with this. I will follow up with Hyundai on the backorder to see if there is anywayi can expedite the part needed. When we get the part here, i can pick up and deliver your car back to you if that helps you, so that you do not have to take your time coming back to the dealership again. We can provide you with a loaner during that time as well. Please let me know what i can do to the situation, i will do everything that I can to ease the inconvenience for you.
Our apologies for the tire pressures not being set to proper inflation. Our technicians are very careful when performing the services requested. He made a mistake, and again our apologies. We will be sending you a coupon for your next oil change service on us and we hope that you will grant us another chance to earn your business.
Our apologies for having to make two trips in for the recalls.
We have upon your request removed your information from the
We appreciate that you took the time to fill out your survey- we value our customers comments - both the good and the bad. . We do appreciate your business and are disappointed that we did not perform worthy of a 5 star review . Please feel free to contact me if you would like to discuss your visit with me directly.
Service Director Napleton Auto Park
Thank you for taking the time to fill out the review. Our apologies that you have had issues with the tire pressure light. Cold weather will definately affect tire pressures and can trigger the warning light. When we check pressures we will look for nails or screws - appears they did find find a screw on your most recent visit. We appreciate your patience and your business! Please let me know if I can assist further.
Thank you for taking the time to fill out your survey. We understand that you were frustrated with the selling dealer and the fact that the vehicle needed a major repair. However, your low survey scores directly reflect on your Service Advisor Carel Sons, not the previous dealer or the vehicle itself. the survey is in essence her report card. Carel tried to make the repair process as painless as possible by ensuring the vehicle was properly diagnosed, securing a rental for your use during repairs and keeping you updated on status of the repairs. Since the survey reflects her performance, would you consider retaking the survey and scoring accordingly? Should you have any concerns with Carel's performance please let me know. We appreciate your time!
Thank you for the review. When vehicles are pulled onto the delivery lane, our Porters remove the seat cover and florrmat for the customer. Due to insurance purposes, we no longer are able to drive your vehicle thru the car wash, but our guests are welcome to take advantage of the car wash whenever they have a vehicle serviced. There is always an attendant on duty to guide you thru the carwash. Our apologies that your Service Advisor was not available to answer your questions. Should you need further assiatnace please feel free to contact us. We do appreciate your business!
Thank you for taking the time to send your review. We appreciate your feedback. Our goal is to help our customers achieve the very best performance from their vehicles as possible, and services such as the fuel system cleaning are meant to be a preventative maintenance service. Our apologies that this was not presented more clearly on your recent visit. We do appreciate your business and your comments.
We do apologize for the mis-charge on the battery and appreciate you bringing that to our attention. The reimbursement for the warranty portion and the 2 free services have been mailed. We do appreciate your business!
Thank you for taking the time to fill out the review. We apologize that the service took too long - we are hiring more staff to facilitate servicing our vehicles in a more timely fashion. We do appreciate your comments and your continued patronage.
We apologize for the return trip . The bulbs should have been properly secured on the initiall installation.
I am sorry to hear that you were treated rudely. I will address this with the consultant you worked with. No customer should feel that way about coming in here for service.