1)communication is horrible. For vehicle recalls, we were never told the process for getting the vehicle in for repair. We asked repeatedly over more than a year and were just told we were on a waiting list. Never a mention that we were actually waiting for a letter from Chrysler telling us the part was ready, so we kept getting frustrated waiting for so long. Also, we've had a terrible time since we bought our vehicle, at getting requested information sent to us about a warranty/service we paid extra for. When asking about how to get cosmetic touchups done (scratch repair, etc.) as part of the service purchased, we kept getting told they'd send information to us, they had to look it up, etc. Finally, 2 years into inquiries, we are told they don't work with that third party service company anymore.. so we paid for a service they aren't even a servicing dealer for anymore..
2) After the most recent repair (recall fix), when we got home we noticed there were dirty finger smudges all over the white sun visor and ceiling material. We had to buy upholstery cleaner and scrub the areas around the sun roof, sunvisors, and ceiling to get the black finger smudges out. Also, even though they vacuum interior and wash the exterior when they return the vehicle, there were still (metal?) shavings all over the shifter/cup holder area that had fallen from the work they were doing on the sun roof. Workmanship like that is unprofessional and sloppy.
We are sorry for the miss comunication. It is correct that you can wait for the light to come on, there is a sugested interval for oil changes also. We will make sure to make that clear in the future. Thank you for your past and future business.
We are sorry about your experience here at Olympia Chrysler Jeep. The shop had some work that was delayed that day. Sorry for your inconvience we have put steps in place so this does not happen again.