While the front end staff was fairly helpful, overall the experience wasn't great. I called to ask if they could replace a wheel bearing and lower control arm the same day as I had been unable to do so myself and I needed the car driving as soon as possible. They told me they could, so I brought it by as soon as I could. It took longer to bring the car over than expected, so when they told me it may need to be picked up first thing the next morning, naturally, I thought that was fine. I received a call the next morning that there has been an issue. I'm going to get a bit technical here, so please bear with me. The ball joint is a piece in the end of the control arm(s) that allows the knuckles that attaches to it so spin and angle back and forth. The knuckle is the part that your wheel is connected to via a hub and bearing and the brake system. On my vehicle, there is a slightly larger opening in the knuckle for the ball joint to pass through and a metal sleeve is used to take up that extra space. I believe this is to help with the life of the ball joint, but I could be wrong. In either case, this means that you have to remove the ball joint carefully and not just beat on it because if you do so you will actually take the sleeve out with it. And what did they do? They took the sleeve out with the ball joint, and as you are supposed to reuse this part the brand new control arm and ball joint assembly I bought at Napa doesn't come with one. So now I am told that because they damaged part of the car I have to buy the dealer part that comes with it. This is an increase in price of over $150. TlDr: they improperly removed parts and in doing so, damaged others and had to replace those at increased cost to the customer. This further delayed the time table, and though they said they'd have the part in an hour or two it was until something like 4:00 that I was told the car was ready. When I arrived I was shown the bill, and found they'd billed me at the customer supplied parts rate despite only $30 worth of parts actually being customer supplied (around 10%). When I received back the control arm and brought it to Napa to see about returning it, I found that not only had they tried to install it (i.e. didn't just look and see there was a piece Missing or consult a manual for this vehicle) but they had also not included any of the hardware. The nut, grease filler, cotter pin, all missing. Without those a parts store will not accept a return. At this point I was so furious I just thanked the guys at Napa and didn't bother asking if they knew where my small parts were. They'd no doubt lost them. Would not recommend this place, even if they are the only ones that say they can do a job in a day

Not Recommended

View all Reviews

Businesses Near You

Dependable Diesel & Car Care

4.9

(427 Reviews)

Oak Knoll Automotive

4.9

(174 Reviews)

Abee's Hi Tech Auto Service

100

4.9