ReScore Reviews™ (30)

ReScore
Overall Rating 3.599998/5Overall Rating 3.599998/5Overall Rating 3.599998/5rating 3.599998rating 3.599998
Original
Overall Rating 2.34483/5Overall Rating 2.34483/5rating 2.34483rating 2.34483rating 2.34483
88% Would Recommend
100% Business Response
Latest Review about 22 hours ago
Titania S. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"it is convenient and so far I have not had to wait long besides one time"
I am a happy pearson hyundai customer.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 03:44 PM
ZACHARY M. at Pearson Hyundai responded on 04/20/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Joseph P. on 04/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"20yers powertrain waranty."
Good place to buy next car.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 01:28 PM
ZACHARY M. at Pearson Hyundai responded on 04/20/2018

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 stars review in the future. Have a wonderful day.

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Joel I. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always satisfied with Pearson Hyundai Service Department"
Have been using their service department for over 15 years and have no complaints.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/18/2018 11:05 AM
ZACHARY M. at Pearson Hyundai responded on 04/18/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Yvonne C. on 04/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service"
everyone"s knowledge was on point
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/18/2018 09:12 AM
ZACHARY M. at Pearson Hyundai responded on 04/18/2018

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 stars review in the future. Have a wonderful day.

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
James R. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly personnel, efficient and speedy service."
Friendly personnel. efficient and speedy service
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 05:40 AM
ZACHARY M. at Pearson Hyundai responded on 04/18/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Rick W. on 04/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good warranty work"
Easy on line scheduling for warranty work. Oil change was pricy but since I already had it in for work I paid the extra for an oil change.
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 05:21 PM
ZACHARY M. at Pearson Hyundai responded on 04/18/2018

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 stars review in the future. Have a wonderful day.

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Verified Customer on 04/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service but still problems "
Great Service
However I was having alot of road noise prior to bringing the car in for service
They checked it for this noise and supposedly couldn’t hear it
Road noise is still there and I am not happy that this has not been addressed
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:10 PM
ZACHARY M. at Pearson Hyundai responded on 04/17/2018

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 stars review in the future. Have a wonderful day.

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Charles N. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best dealership and service ever."
I will never go any where else
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/16/2018 05:20 PM
ZACHARY M. at Pearson Hyundai responded on 04/17/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Karen B. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai car serviced"
I love my Hyundai, and I really like the stuff in the service department. I am always greeted with a smile and they are like second family. My appointment was at 2 o’clock and I was out of there by 4 o’clock very fast and courteous With the service that was done. I love my hat day and thank the service team and Zach McQuade for all your help. Thank you Miss Burkholder
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 11:54 AM
ZACHARY M. at Pearson Hyundai responded on 04/16/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
I was in and out and a good time
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/16/2018 11:03 AM
ZACHARY M. at Pearson Hyundai responded on 04/16/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Terry C. on 04/15/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Big Sercetion"
If you get a quote for work done stick to it. Make a note on documentation to your self and give to the customer if a quote is given.
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/15/2018 03:18 PM
ZACHARY M. at Pearson Hyundai responded on 04/16/2018

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 stars review in the future. Have a wonderful day.

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Verified Customer on 04/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good customer service. Needs improvement to the write up area"
My advisor was great. He understood my concerns and took care of my concerns. However, I had to wait more than 30 min beyond the promised time. On top of that car was not washed.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/14/2018 06:57 AM
ZACHARY M. at Pearson Hyundai responded on 04/14/2018

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 stars review in the future. Have a wonderful day.

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Verified Customer on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pearson Hyundai Service"
Great service and a great show room.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/13/2018 02:42 PM
ZACHARY M. at Pearson Hyundai responded on 04/14/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Felicia A. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff is so friendly"
The staff was great. I got a oil change and my car derailed. My car was so clean they made it look like a brand new car. So shiny on the outside and clean in the inside.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/13/2018 12:03 PM
ZACHARY M. at Pearson Hyundai responded on 04/13/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Verified Customer ReScore Review on 04/17/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review Follow Up"
I appreciate the follow up response to my original survey. This showed the dealerships interest in getting to the root of the issue and providing solutions at the same time.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/13/2018 05:35 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Oil Change and Recall"
Service was ok.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/13/2018 05:35 AM
ZACHARY M. at Pearson Hyundai responded on 04/13/2018

I'm sorry to see such a bad review, we are not used to seeing those. I would love to make this up to you. Please let me know when the best time would be to reach out to you. Have a great day.

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Timothy B. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Job"
I was impressed with how efficiently the Pearson staff handled the inspection of my Hyundai.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/12/2018 09:43 PM
ZACHARY M. at Pearson Hyundai responded on 04/13/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Verified Customer on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pearson Hyundai service"
The service has always been excellent at Pearson. I feel like my car is in good hands there.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/12/2018 09:00 PM
ZACHARY M. at Pearson Hyundai responded on 04/13/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Grover C. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people "
The people
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/10/2018 01:51 PM
ZACHARY M. at Pearson Hyundai responded on 04/10/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Max P. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
Service staff is very efficient and friendly!!
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/10/2018 01:41 PM
ZACHARY M. at Pearson Hyundai responded on 04/10/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Verified Customer on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Wait time was minimal, great customer service
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/10/2018 12:56 PM
ZACHARY M. at Pearson Hyundai responded on 04/10/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com
Displaying Review 1 - 20 of 1277 in total