Overview

Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45

1836 Reviews

ReScore Reviews™ (53)

ReScore
Overall Rating 4.2075491/5Overall Rating 4.2075491/5Overall Rating 4.2075491/5Overall Rating 4.2075491/5rating 4.2075491
Original
Overall Rating 2.37736/5Overall Rating 2.37736/5rating 2.37736rating 2.37736rating 2.37736
88% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


EV
Elsie V.
Midlothian, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
My service
Great friendly people.

KT
Kevin T.
Midlothian, VA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
The lady who works inside
While I was in the waiting room waiting for my car to get worked on, the lady that came around asking people if they needed any hand sanitizer or hand lotion. She smiled. She was very friendly and nice. She is what makes the Midlothian Pearson Hyundai great. She deserves something for her friendliness. If I knew her name I would have mentioned it in my review.

IW
Idenia W.
Richmond, VA
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
I have purchased my last 4 cars thru this dealership.
I love my salesman Delanor Lipscomb. I have been pleased w the service & purchases thru this dealership. I have had concerns, but they are prompt to respond & correct. Because I keep coming back speaks volumes. I thank them always for their great customer service.
MILES M. from Pearson Hyundai responded on 02/18/2019

Good morning and thank you for completing the survey. We strive for the five stars every visit and we look forward to seeing you next time and if there is anything you need please let us know and have a great day!

Thank You,

Miles McQuaig


RD
Robert D.
Midlothian, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
AverageI
I thought $24 was a little expensive for putting in a front blinker light.
MILES M. from Pearson Hyundai responded on 02/18/2019

Thank you for taking the time to complete the survey! We strive for five stars every visit. We look forward to seeing you next time and if there is anything you need please let us know and have a great day!

Thank You,

Miles D. McQuaig

TREVOR P. from Pearson Hyundai responded on 02/18/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

 

J.R PARKER
 
SERVICE ADVISOR  
804-276-0300


Verified Customer
Petersburg, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Service
Replace Thermostat
They were awesome. And handle the replacement in a timely manner. Great service overall.
ZACHARY M. from Pearson Hyundai responded on 02/18/2019

Good afternoon and thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 star review in the future. Have a wonderful day.

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

MK
Mike K.
Ashland, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Great staff!
Very welcoming and helping staff members, I was very pleased with my visit.
MILES M. from Pearson Hyundai responded on 02/14/2019

Thank you so much for the positive review! It means the world to us that you took the time to complete this survey. 5 stars are our only passing score and we are glad to have met that goal for you.  Have a wonderful day and we look forward to seeing you in the future!

Thank You,

Miles D. McQuaig


LC
Landis C.
Chesterfield, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Customer friendly
Professional and friendly.
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

CD
Cynthia D.
Richmond, VA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
They took me right in and I didn't have any problems
They took care of me right away and I didn't have any problems this time 🤗
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

LM
Linda M.
Richmond, VA
2005 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Place
Always thoughtful and helpful .
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

SS
Sharon S.
Richmond, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Excellent Service!!
I always get great service. Never a long wait ( Love That). Customer Service is truly the best.
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

ED
Emanuel D.
Chesterfield, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Fantastic service!
My Sonata has been serviced here for approximately four or more years and I will only have it serviced here because they do great work!
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

KS
Kenneth S.
VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Service
Great customer service. Very friendly, good job.
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

AB
Aaron B.
Midlothian, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
The people
Thanks for the great work.
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

UH
Ursele H.
Richmond, VA
2009 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
Good service
Good service as usual.
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you for taking the time to leave us a review.  I am very sorry to see you visit fell short of our 5 star goal.  Any additional feedback you may have to help us earn 5 stars on your next visit would be greatly appreciated.  Have a great evening. We look forward to seeing you next time.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

JE
Jeffrey E.
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Great service
Great people.. great service
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

JT
Joann T.
Midlothian, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
recent service appt
As always the service team did a great job and things were done quickly
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

AF
Amy F.
Powhatan, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Great experience
I was in and out in under an hour for an oil change and inspection
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

TA
Tiseana A.
Richmond, VA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Idk 😐
😁
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

Verified Customer
Emporia, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Friendly staff
👍
JASON T V. from Pearson Hyundai responded on 02/13/2019

Thank you so much for taking the time to leave us a review.  I am glad we met our 5 star goal.  Thank you so much for your business.  If you have time we would greatly appreciate you sharing your 5 star service experience as a Google review of Pearson Hyundai or on our Face book page.  Thank you again. Have a great day!

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

Verified Customer
Richmond, VA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Quick turnaround on my car was great
Did not have an appointment but the service manager got me in no problem. Excellent workmanship.
MILES M. from Pearson Hyundai responded on 02/08/2019

Good afternoon and thank you for the kind words and completing the survey. We strive for the five stars every visit, we look forward to seeing you next time and if there is anything you need please let us know and have a great day!

Thank You,

Miles D. McQuaig