Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

1482 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 3.8648627/5Overall Rating 3.8648627/5Overall Rating 3.8648627/5rating 3.8648627rating 3.8648627
Original
Overall Rating 2.40541/5Overall Rating 2.40541/5rating 2.40541rating 2.40541rating 2.40541
88% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


VW
Van W.
Powhatan, VA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
good customer service
was very pleased with the attention received from all employees
ZACHARY M. from Pearson Hyundai responded on 08/20/2018

Good morning, it is always great to hear we were able to get your Sonata taken care of. We look forward to  seeing you next time and have a great day! 

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

NH
Norma H.
Moseley, VA
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Great experience
Couldn't believe I got my car back the same day after the battery died and I had it towed to Pearson, It was already afternoon when they got it. One new battery and an oil change later, I was driving home by 5.
ZACHARY M. from Pearson Hyundai responded on 08/18/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

MG
Maria G.
Chesterfield, VA
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
4 star
Everything was fine with an oil change
ZACHARY M. from Pearson Hyundai responded on 08/18/2018

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 star review in the future. Have a wonderful day.

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

NM
Nicola M.
Chesterfield, VA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Convenient
Service took a little longer than last time but I was able to connect to WiFi and work while they where getting work done. They verified the work to be done and the cost in advance which I greatly appreciate.
ZACHARY M. from Pearson Hyundai responded on 08/17/2018

Good morning and thanks for the review! Sorry it took longer than expected, we try to get everyone in and out in a timely manor. We look forward to seeing you next time and have a wonderful day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

Verified Customer
Chesterfield, VA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Great service
In and out very quickly!
ZACHARY M. from Pearson Hyundai responded on 08/15/2018

Good morning, thanks for leaving the review! We make a point to get every customer taken care of as quickly as possible. We look forward to seeing you next time and have a wonderful day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

Verified Customer
Midlothian, VA
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
The costumer service
They were friendly and helpful. They did a great job!!!!
ZACHARY M. from Pearson Hyundai responded on 08/14/2018

Good afternoon, we always appreciate hearing good things! We're glad to see we can get your vehicle taken care of. We look forward to seeing you next time and have a great evening!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

SE
Sal E.
Ronkonkoma, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
My review
Curtious and efficient!
ZACHARY M. from Pearson Hyundai responded on 08/14/2018

Good morning and thanks for the review! We are happy to hear the kind words. I'm glad to hear your experience was a good one. We look forward to seeing you next time and have a wonderful day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

MS
Mark S.
Midlothian, VA
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
great people
gets the work done on time
ZACHARY M. from Pearson Hyundai responded on 08/13/2018

Good afternoon, thank you for the review! We strive to get your vehicle taken care of in a timely manor. We look forward to seeing you next time and have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

Verified Customer
Richmond, VA
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Great experience
Pearson is thorough
ZACHARY M. from Pearson Hyundai responded on 08/13/2018

Good morning, we appreciate the review. We strive to make every visit a great one. We look forward to seeing you next time and have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

PS
Paul S.
Richmond, VA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Personalized Service
Everyone on Staff is always Professional and Friendly.
The Service Staff Always explain everything in detail!
ZACHARY M. from Pearson Hyundai responded on 08/13/2018

Good morning, we are always glad to hear your visit was a good one, we look forward to seeing you next time and have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

PW
Patricia W.
Midlothian, VA
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
....
Prompt service
ZACHARY M. from Pearson Hyundai responded on 08/13/2018

Good morning, thanks for taking the time to leave the review! We appreciate the great review and look forward to seeing you next time. 

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

RS
Randy S.
Richmond, VA
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
Professional
Pearson's Hyundai service dept. does a fine job-- not always the most congenial folks, but professional.
ZACHARY M. from Pearson Hyundai responded on 08/10/2018

Good afternoon, thanks for taking the time to leave the review. Sorry to see we didn't hit our five star goal! If there is anything we can help you with to improve your visit please let us know. Have a wonderful weekend.

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

GT
Gayle T.
Richmond, VA
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Great customer service!
Great service, reasonable appointment availability, and professional service agents were prompt in assisting me. Excellent experience.
ZACHARY M. from Pearson Hyundai responded on 08/10/2018

Good afternoon, as always we are happy to hear we were able to get your Tucson taken care of. We look forward to seeing you next time and have a wonderful weekend!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

JT
Joann T.
Midlothian, VA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Recent service
service dept great as usual
ZACHARY M. from Pearson Hyundai responded on 08/09/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

NH
Nini H.
Richmond, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Great Dealership
I love Pearson Hyundai. They always make sure they explain everything and inform me of the issues or things necessary to keep my car in top condition. I never feel taken advantage of at Pearson, the service guys are always willing to help get you the best deal.
ZACHARY M. from Pearson Hyundai responded on 08/09/2018

Good morning, we are always happy to hear great comments and feedback! We focus on keeping the customer informed about what their vehicle may need. We look forward to seeing you next time and have a great day!  

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

Verified Customer
Powhatan, VA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Customer service
Great customer service
ZACHARY M. from Pearson Hyundai responded on 08/08/2018

Good morning, it's always great to hear we did a job well done. We go all out to make sure every customer has the best service possible. We look forward to seeing you next time! Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

SN
Siedha N.
Richmond, VA
2011 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Good job
Thanks for fixing my car.
ZACHARY M. from Pearson Hyundai responded on 08/07/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

RW
Ronnie W.
Chesterfield, VA
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
greatemployees
Very good company
ZACHARY M. from Pearson Hyundai responded on 08/07/2018

Good afternoon, thank you for completing the survey. We strive for the five stars every visit, we look forward to seeing you next time and if there is anything you need please let us know and have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

Verified Customer
Chesterfield, VA
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Just a oil change
Everything went well.
It was a oil change.
ZACHARY M. from Pearson Hyundai responded on 08/07/2018

Good evening, thank you for completing the survey. We strive for the five stars every visit, we look forward to seeing you next time and if there is anything you need please let us know and have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com

AF
Audrey F.
Powhatan, VA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Everything was wonderful
wonderful
ZACHARY M. from Pearson Hyundai responded on 08/07/2018

Thanks for taking the time to leave the review, we strive for the five star review every visit. We look forward to seeing you next time. Have a great day!

Thanks,
Zach McQuaig
Pearson Hyundai
Red Team Advisor
(804)276-0300
Zachmcquaig@pearsonhyundai.com