Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2353 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 3.1764712/5Overall Rating 3.1764712/5Overall Rating 3.1764712/5rating 3.1764712rating 3.1764712
Original
Overall Rating 1.91176/5rating 1.91176rating 1.91176rating 1.91176rating 1.91176
92% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


FK
Frank K.
Atlanta, GA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great service!
The staff was friendly, informative, and efficient

RC
Robert C.
Blairsville, GA
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
great service
Great service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

TM
Taytum M.
Woodstock, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great experience
Upon arrival, my service writer was very nice and professional. Service was quicker than anticipated, will be back! Thanks
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KT
Kristina T.
Marietta, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Car still needs work done
Great service, but already took car in twice for engine malfunction light, which came back on in less than an hour after picking it up. Dropping back off tonight to get looked at again.

AK
Alan K.
Marietta, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
excellent service
excellent service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019 Category: Service
Service Review
NA

MS
Michael S.
Roswell, GA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Fast and Efficient
Always the best with Andrew and other service writers
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/14/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

LH
Lillie H.
Alpharetta, GA
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Service tech
Drew has amazing customer service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/14/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Pleasant Experience
I arrived a bit early, but they took my car in. Time estimated was spot on. I was pleasantly surprised that my estimate for time was beaten, and I was on my way in a timely fashion.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/11/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

WW
William W.
Roswell, GA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Excellent service by caring team members
I have been very impressed by the service at Rick Case. And Ian who handled the work order for the work was terrific. He is professional, caring, friendly, and knowledgeable - an excellent representative and team member. My overall impression is that Rick Case has done an unusually great job in hiring those who serve customers.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/10/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Woodstock, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great service - - always!
in and out in no time at all even though I didn't have an appointment for the routine service. Personable, friendly, and efficient.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/09/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JL
Jacqueline L.
Woodstock, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Maintenance
Andy is great!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AT
Albert T.
Roswell, GA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Another great.service experience
Rick Case has maintained my SantaFe from day one. I have always been satisfied with the service received. Andrew Steadman is the man!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/08/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2008 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Excellent
Excellent as usual!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

ES
Edwina S.
Stone Mountain, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Andrew was really great to work with.
Service was good.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RG
Ricky G.
Woodstock, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Great deal on a used Sonata
I appreciate the extended warranty that Rick Case adds to their used car sells.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/07/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

VA
Vincent A.
Roswell, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Convienent Scheduling & Quick Turnaround
Making the appointment was easy and convenient. On appointment date they were ready to take care of our vehicle and serviced it promptly with no hassles. Great service advisors and techs.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/07/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RW
Ronald W.
Cumming, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Service Department
Friendly staff convenient and easy to work with
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/07/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/05/2019 Category: Service
Hood left unlatched!
I learned a valuable lesson. Always check the safety settings and make sure the hood is securely latched before driving the car after service. Someone changed the settings. (The warning signal for cars in your blind spot was disabled) and the hood wasn’t latched and came up while driving on freeway.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/07/2019

Very sorry for any issues caused; Please call me on my direct line at 770-225-6961 when you have a moment to discuss.

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JK
John K.
Alpharetta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Friendly person at service counter
The person that worked with me at the service counter was very kind and personable. Was also good at explaining any issues
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/07/2019

THank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com