Rick Case Hyundai Roswell


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

1485 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 2.8800004/5Overall Rating 2.8800004/5rating 2.8800004rating 2.8800004rating 2.8800004
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
91% Would Recommend
100% Business Response
Latest Review about 11 hours ago
Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Staff is always friendly
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 04:52 PM
RICHARD O. on 11/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Enjoy buying from Rick Case"
Happy with the service
Rick Case Roswell employees are always very courteous
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 11:24 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/21/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/21/2017 11:08 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/21/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Great Customer Service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/20/2017 01:13 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/21/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Stanley D. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees"
On time; friendly
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/20/2017 12:39 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/21/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Michael S. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Andrew and pals"
It's always a pleasure to be greeted by your service writers, particularly Andrew. He has seen me through my first purchase and servicing of a Hyundai Sante Fe into the one I own now. Usually I come without an appointment, but am fitted into the rotation and don't have to wait too long in the recently improved customer waiting area. Coffee pretty good too.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 11:23 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/21/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Dennis K. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfaction"
Great Service
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/19/2017 02:06 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/20/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 11/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Regular oil change service"
Tire rotat
ion is free at many places, but charged here.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/19/2017 08:46 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/20/2017

Thank you for your input

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Curtis K. on 11/17/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Donnie Rowe did a fantastic job"
Donnie Rowe handled the servicing of my Equus is a fantastic way, managing the process from start to finish. I was very pleased with the outcome.
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/17/2017 07:13 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/18/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Donnie K. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service at roswell hyundai"
Andrew Steadman as always took care of my old Sonata! He always listens to my concerns!
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 11:41 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Michelle J. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Andrew was great, he immediately got my car in for recalls, and also identified the other items needed for my car. He also paid close attention to the car once the work was complete and found an additional recall issue which was resolved over and above I would have imagined.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 06:49 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Timely service and personable service staff
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:29 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Samantha P. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and knowledgeable "
I felt they were honest in their feedback
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/16/2017 04:55 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Robert R. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Donnie is awesome "
I’ve been in a couple of times for the same issue and it stumped everyone. Donnie finally got to the bottom of it. He’s also great at customer service. Really nice guy.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/15/2017 04:03 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/16/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Allison S. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
My air conditioner stopped working and they fixed the problem the same day.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/15/2017 02:36 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/16/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Sandra T. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful and positive."
Excellent.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:39 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/16/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Daniel B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Was quick and easy
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 01:51 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/16/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service in a timely manner "
Appreciate the quality of service provided in a timely manner.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 12:14 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/16/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
James A. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Still a great place to do business."
Regular interval synthetic oil change along with some checks of systems. Everything was great and promptly cared for. The only thing I didn't buy into was a tire replacement and alignment. It was needed alright but the pricing was a bit high. I was confident that I could do better. I got the same tire and the full alignment from my long time shop, Cherokee Tire, for $50.00 less.

I don't necessarily consider that a mark against Rick Case Hyundai in any way. It's just a reality of a competitive marketplace.

I love my Azera (much more than the Lexus that it replaced) and I let people know about it and the Rick Case dealership.
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 04:32 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/14/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Nancy M. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In/out"
No bad reviews
Vehicle: 2012 Hyundai Genesis Co
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 10:04 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 11/14/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Displaying Review 1 - 20 of 1485 in total