Rick Case Hyundai Roswell


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1404 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 2.7916667/5Overall Rating 2.7916667/5rating 2.7916667rating 2.7916667rating 2.7916667
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
91% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I’ll be back"
Welcoming good customer service
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 03:41 PM
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
i bought my new vehicle elsewhere, but their service upon return visits was pretty awful and frustrating for a new vehicle.

Rick Case Hyundai came highly recommended from several people. My experience was excellent, without frustration, and Donnie the service advisor took time to hear my concerns and make sure they were all addressed. Everything was done in a timely manner, and they delivered on everything they promised.

There’s no doubt i’ll return to Rick Case for my service needs, and I’d especially like to thank Donnie and staff for their time, effort and attention!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/21/2017 10:38 AM
Jeremy T. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing "
Always a pleasurable experience
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/20/2017 08:05 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/21/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service staff is very attentive"
Service is always prompt, knowledgeable and friendly.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/20/2017 05:11 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/20/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
Very pleased overall!! Josh Turner was attentive and made sure I had my car back when I needed it back! Waiting area was nice, too!
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 04:32 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/20/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Misty"
Everything was excellent.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:50 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/19/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Peter E. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
As usual I received great service at Hyundai Roswell. Andrew did a great job greeting me on arrival and kept me fully informed on the progress of repairs.
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/19/2017 09:42 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/19/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Henry H. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Azera Service"
I had an unexpected emergency with my Azera. It wouldn't start after sitting idle after several days when I returned from a trip. Up until that point I had noticed a reluctance for it to start. I got an emergency start (jumped battery) and drove straight to Rick Case Hyundai in Rowell, a place that has earned my complete trust. My vehicle completely died upon my arrival. The maintenance department quickly analyzed the problem, repaired and serviced my vehicle and had me on the road in less than three hours. In that I did not have an appointment, and Monday was as busy day, I feel that the attention, and service that I received was excellent an'd the price was completely reasonable.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:40 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/19/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Janine M. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service staff was awesome!"
The guys in the service department were awesome!. Very friendly. Donnie was wonderful. Great sense of humor!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:24 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/19/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick responsive service"
Close by....experienced in working on Hyundai
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 06:23 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/18/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Alison B. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Extensive repairs done quickly"
Donny went above and beyond to get me in a loaner and get the extensive repairs done quickly. He kept me informed as to the status of my car and finished the job well before promised. He made sure the car was returned clean, inside and out!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 05:01 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/18/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
Everyone is always professional and very nice.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 03:45 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/18/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Dawn H. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Longer wait time than usual"
Longer wait time for oil change and tire rotation than usual with appt.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:11 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/18/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Mary B. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attention to detail, knowledge, courtesy, patience"
Andrew was awesome!! He explained everything thoroughly so that I knew what was needed and what could wait. He recommended, but I never felt like I was being SOLD anything. He also went back through the electronic records to make sure the timing was correct for the service that was recommended. Great experience :)
Vehicle: 2005 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:20 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Robert B. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Josh"
Josh is a great service Manager
Professional and kind
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:52 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Alan G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I've always had great service from Rick Case Hyundai Roswell for 7 years"
I have no complaints at all from the dealership. Andrew is a great service rep.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 10:57 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Aboobacke C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Review for Hyundai Genesis "
Service was on time and as promised.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 10:38 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They were able to finish car the same day.... 3 hrs. The waiting area was too sunny to sit in. Hall location was full. The price was automatically adjusted with specials at that time making the price reasonable."
I will return even though I live 2 hours away.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 06:19 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Patricia D. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service advisir3"
Donnie Rowe is fair and honest.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 04:53 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficiently run, pleasant staff, little waiting"
I would recommend Rick Case Hyundai to all my friends.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 11:37 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 10/17/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
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