Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

1924 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 2.7407415/5Overall Rating 2.7407415/5rating 2.7407415rating 2.7407415rating 2.7407415
Original
Overall Rating 1.85185/5rating 1.85185rating 1.85185rating 1.85185rating 1.85185
91% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


KL
Ken L.
Woodstock, GA
2012 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Exceptional Service
Was able to schedule same day oil change service. The Rick Case Team even provided a discount coupon which saved $. Thanks to Drew and the service team for the exceptional service.

SC
Sandy C.
Alpharetta, GA
2014 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
No pressure
There were a few things suggested to be added to my requested service. These were not critical to be addressed at the moment. I decided to pass and received no pressure. I felt that mine and other customers decisions were heard without sales pressure:

PM
Patrick M.
Roswell, GA
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Empowered employees
My ABS light went off by itself. The service manager checked and reset everything, too care of a recall item, gave me a deal on an oil change - it was time.
Determined, effective employees. Always a good sign.
ANDREW S., Service Advisor from Rick Case Hyundai Roswell

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

PS
Polina S.
Alpharetta, GA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service
Great service! Very nice and helpful people.
Will definitely continue servicing my Hyundai here.
ANDREW S., Service Advisor from Rick Case Hyundai Roswell

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

JK
John K.
Cumming, GA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Location Location Location
The only issue is the traffic and distance from my home
ANDREW S., Service Advisor from Rick Case Hyundai Roswell

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

NL
Noel L.
Alpharetta, GA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great service team
My service advisor was thorough, professional and courteous. He took the time to describe the work that was needed and why in terms that were clear and concise. The Starbucks coffee in the waiting room made the wait go by more quickly
ANDREW S., Service Advisor from Rick Case Hyundai Roswell

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

JB
Justin B.
Alpharetta, GA
2012 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Customer Service done the right way.
Every part of the experience is a pleasure, (and whether mechanical or otherwise usually is anything but that). Genuinely straightforward, the Rick Case Hyundai team extend the highest level of workmanship and customer service around. They have saved me more money than I care to think about had I gone elsewhere. There’s nowhere else I would take my car, and when it’s time to trade up and buy new, I know where I’ll be going.
Best in the business.
6 stars if that were possible!
ANDREW S., Service Advisor from Rick Case Hyundai Roswell

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

Anonymous avatar
Verified Customer
Alpharetta, GA
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Very Good Service Experience
Very Good Service Experience
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Anonymous avatar
Verified Customer
Canton, GA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Awesome
Awesome sauce
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MS
Maurice S.
Alpharetta, GA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Thanks for the quick oil change!
oil change was great
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

TJ
Tyson J.
Aiken, SC
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Customer service
Great work and didn't have to wait long
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KB
Kenneth B.
Dahlonega, GA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Rick Case Service
Service Dept. took care of all my issues. Great job
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Anonymous avatar
Verified Customer
Marietta, GA
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Good
Good
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KK
Keith K.
Roswell, GA
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Good service
Like always, good service
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

PS
Philippi S.
Atlanta, GA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Pleasant Staff and Environment
I found the service staff to be cordial and knowledgeable. The energy was high, as well. I really appreciated that there was a check for recalls or campaigns, which were addressed right away. I love my vehicle and it’s nice to know that servicing will meet or exceed my expectations so I can keep loving it.
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Anonymous avatar
Verified Customer
Alpharetta, GA
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Oil change
The rep, took care of me , he told me it might be a little waiting, but pretty much got in out asap.
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Anonymous avatar
Verified Customer
Alpharetta, GA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Great service
Great service and great prices!
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Anonymous avatar
Verified Customer
Atlanta, GA
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Always great
The service staff at Rick Case Hyundai-Roswell is always dedicated to excellent service, and they always work to "make things right" - thank you!
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

WL
William L.
Alpharetta, GA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Always ...
Always friendly. Always courteous. Always timely. Always good value.
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RS
Robert S.
Alpharetta, GA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Excellent Dealer
Always professional and courteous
STEVE P., Service Manager from Rick Case Hyundai Roswell

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com