Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

2154 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 3.0624975/5Overall Rating 3.0624975/5Overall Rating 3.0624975/5rating 3.0624975rating 3.0624975
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
91% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


TW
Timothy W.
Raleigh, NC
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Professionalism at it's finest
Every employee I've ever had an interaction with has been incredible. They're friendly, knowledgeable, and approachable. I go out of my way to go to Rick case Hyundai in Roswell.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/21/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

CF
Craig F.
Roswell, GA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Rick Case Hyundai continues to impress!
My service advisor Ian honored a coupon I had for a brake job from another Hyundai dealership.
I have never been disappointed with my visits there. Ian and I have formed a friendly relationship and I value his professionalism, but mostly his cheerful attitude.

Craig Fouse
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/21/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JS
James S.
Alpharetta, GA
2011 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
New battery.
I called the parts department to see if they had a battery for my 2011 Genesis. They said they did and I asked if I could come down and have it installed and they checked with the service department and they said yes. I got there around 5:30PM and left at 6:15PM with a new battery installed! Great service!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/20/2018

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

LB
Lawrence B.
Cumming, GA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Easy to work with
This is our fourth Hyundai - and the first one we bought at Rick Case. The brand is outstanding and the dealership is great. Quick, responsive and ready to help.
Definitely the place for sales and service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/19/2018

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Oil Change and check up
My service was prompt and everyone was friendly. Thanks!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/19/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SL
Sarah L.
Alpharetta, GA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Hyundai service appt.
Andrew provided great and prompt service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/19/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Woodstock, GA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Awesome
I always have a great experience!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/18/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great
Good job as usual
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/18/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Georgia
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent! Andrew in service is the best!
Always great service. Andrew in service always takes great care of us!! He is the best!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/18/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Canton, GA
2019 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Best dealer around
This is the best dealership around - I will definitely come back!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/18/2018

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

CT
Cheryl T.
Woodstock, GA
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
VISIT
Things went well - on schedule, on budget
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/18/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AG
Al G.
Atlanta, GA
2001 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Feedback.
My experience was good.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/18/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great Service
Performed all the requirements of the service level, easy appointment process and nice friendly people
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/17/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Regular Visit
The visit and service was excellent. Definitely plan to use this location again.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/17/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RZ
Robert Z.
Marietta, GA
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Still 5 Stars
While my Sonata and Genesis haven’t required much service beyond regularly scheduled maintenance, when they have my Service Advisor Andrew Steadman has been great.
Andrew always represents the dealership and Brand with professionalism and takes care of me promptly and honesty.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/17/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2015 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Tires out of balance
The tires seems to have been knocked out of balance after my service visit.

VD
Victoria D.
Roswell, GA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Completed as expected
Brought my vehicle in for service on a recall notice. Car was completed within expected timeframe. Mercier, the service manager I dealt with, was very professional and pleasant.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/17/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

DK
Donnie K.
Alpharetta, GA
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great place to buy a car and have it surviced!
Love to come to Ric Case and have quality service from Andrew!
It is always a great experience!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/15/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Canton, GA
2017 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/14/2018 Category: Service
Time is important
Just wish that routine service could be provided in a more timely manner, especially when an appt. has been scheduled.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/15/2018

Thank you for your input; We will use this as a training tool for our staff

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SR
Steven R.
Marietta, GA
2012 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Love This dealership
I think Rick case Hyundai in Roswell is awesome.
I wouldn't go anywhere else for buying a car or having it serviced.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/14/2018

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com