ReScore Reviews™ (5)
Sorry you feel as though our price was bit high, so I have looked into this price again to assure you we gave you the best price for the product you got.
Parts was an A/C Delco product (GM Original equipemt) Alternator and the serpentine belt is a Gates belt and I rechecked the labor and the parts and actually is the best price, the only way I thought we could beat the price would be with a aftermarket alternator, and we use quality parts here. We even exchanged your battery for you at no additional charge because that was bought at a GM dealer and we was able to warranty that for you as well and that was a A/C Delco Battery, so I am sorry you feel as though the price was high but did want to explain the total cost for all repairs made and what parts was used to make a quality and worry free repair. If you have any concerns please let me know Jeff @ Riley and Sons Auto Care.
Thank you for taking the time for taking the survey which allows us to better serve our customers.
I want to apologize for all of the inconveniences that you have had with this particular experience. We take our customer service very seriously and we want all of our customers to have a great experience. We should not have taken as long as we did with our communication on the mirror and the discussion should have taken place on the additional cost before we finished the repair. I assure you this is not how we do business. I hope with our discussion that we have gained your confidence in our business again.
I am glad to hear we did a good job repairing your vehicle. I want to apologize that we got your car dirty in the process of the repair. We do our very best not to distrub our customers contents, or get our customers vehicles dirty in the repair process. I hope with the car detail that we have scheduled for you Wednesday will make up for the inconvenience that you have had.
Melissa, Thanks for taking the time do our survey,
I am sorry that this visit we did not get all of the work done to your vehicle as requested, just let me know what day is going to be good for you to bring it back or a day that we can come and get it and then return it back to you to get the service work done. Looking forward to hearing from you.
Shawn, we are sorry that we will unable to meet your price point. Unfortunately sometimes there are unforeseeable items that come up during a repair. We try our best to price each job according to repair request of each customer. Thank you for your business and your comments.
Mr. Turner: I am very sorry to hear about the issues that you are dealing with. It is always our goal to make sure that our customers are completely satisfied. Our warranties extend to wherever you are in the U.S. My service manager will be contacting you to resolve any concerns that you may have. Thank you for your feedback. Please feel free to contact me directly if necessary. 765-649-4902. I will be following up with my staff on this matter to make sure that all items are addressed.
Dave Driggers - Co-Owner.