ReScore Reviews™ (5)
I want to apologize for all of the inconveniences that you have had with this particular experience. We take our customer service very seriously and we want all of our customers to have a great experience. We should not have taken as long as we did with our communication on the mirror and the discussion should have taken place on the additional cost before we finished the repair. I assure you this is not how we do business. I hope with our discussion that we have gained your confidence in our business again.
I am glad to hear we did a good job repairing your vehicle. I want to apologize that we got your car dirty in the process of the repair. We do our very best not to distrub our customers contents, or get our customers vehicles dirty in the repair process. I hope with the car detail that we have scheduled for you Wednesday will make up for the inconvenience that you have had.
I wanted to apologize for the experience that you had at our location. I assure you, we take our customer service very seriously and we want to make sure all of our customers are very satisfied. I am glad when I spoke to your father in person that we were able to resolve the issues that you had at our location. I hope with the information we were able to retrieve for you it will help you with your repairs. I wanted to thank you for your business and understanding. I hope that we can take care of all your future repairs.
Melissa, Thanks for taking the time do our survey,
I am sorry that this visit we did not get all of the work done to your vehicle as requested, just let me know what day is going to be good for you to bring it back or a day that we can come and get it and then return it back to you to get the service work done. Looking forward to hearing from you.
Carla , Thank you for the response here at Riley and Sons we want all of our customers 100% satisfied.
We work at having people trust us and want us to work on and fix their vehicles .
As with our conversation this morning and talking in detail with you just let us know how we can assist you.
Thank you again for taking the time for our survey.
Thanks Jeff and Team :-)