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Ken Garff Hyundai Surprise

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,687 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
337
Total ReScores
4.9
ReScore Average
78
Net Promoter Score ®

Business Details

About

Ken Garff Hyundai Surprise offers the highest quality repair and maintenance for your vehicle. Ken Garff Hyundai Surprise offers the highest quality repair and maintenance for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(623) 850-5500

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Arizona
12925 N. Autoshow Ave. Surprise, AZ 85388
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,687 Reviews)

OK
gravatar
Oskar K.
Topeka, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Ending
So we stranded in the middle of the Arizona desert and the Hyundai in Flagstaff, AZ didn't want to answer my phone calls after the front desk lady redirected me and I had to leave a message in his mailbox just to call me back because we are stranded. I called back 15 minutes later, and the desk lady try to redirect me again, but nobody answered keep in mind it was 3:40ish pm. I called back a third time (still in the middle of 120F weather, car misfiring and engine light blinking). Nobody answered me anymore, but they did answer my wife's phone right way. After we tried her phone, she left the same idea of message just an all back, so we know what to do but nothing. Long story short we ended up driving the car between 35-45 miles per hour (because I couldn't go over 1.9 rmps) to flagstaff we were 80 miles away, so it took about 3 hours.
I replaced the spark plugs myself at AutoZone which seemed to help for about 10 minutes on the highway but after that it went back to not being able to go over 1.9 rpms.
So the next day (Saturday) I drove the car from Flagstaff Hyundai to Rodeo Hyundai after talking to Antonio Clara he told me that I have a recall on the car and all my symptoms sounds like this is what is happening to my Hyundai Sonata 2014. That's all I wanted just somebody from Hyundai giving me any advice. Antonio did amazing support on that side. I arrived at about 11am on Saturday and he took great care of me and got my entire engine replaced on the recall. So, thank you so much to Antonio he deserves a raise for just being a great service representative. The only reason I don't give 10 stars to Rodeo is because you guys are still crazy expansive. I mean for break 900$? Come on I replace them myself for 150$. :D Anyways thank you Rodeo for this amazing adventure happy ending.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/18/2020 12:15 PM

Hi Oskar
I wanted to reah out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. we here at Rodeo Hyundai appreciate your feedbackas well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

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