Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

198 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


MA
MOE A.
Los Angeles, CA
Chevrolet Express Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Most honest mechanic in town
I have been dealing with Roni, Lily and their crew for a few years.
They are by far the most honest and knowledgeable mechanic shop I have ever dealt with.
I highly recommend them.
Rony H. from Rony's Car Pros responded on 06/25/2018

Thank you for taking the time to write an excellent review regarding your  experience!  Moe  is a great asset to our company, and we are very pleased to hear that you are happy with his customer service. Once again, thank you.


JM
Juan M.
California
Volkswagen Touareg
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Juan said the staff is great, honest and he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 06/21/2018

Juan, Thank you for the great review! It's so nice to hear comments like this!
Thanks again.


CG
Cesar G.
Los Angeles, CA
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Cesar said that he turned in his vehicle to this business, the staff told him what needed to be done and the service was done quickly.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 06/19/2018

Thank you Cesar for take the time to rewiev us.


DD
David D.
Los Angeles, CA
Volvo 960
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
David said the facility provided prompt and efficient service. He said the price was good as well.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 06/19/2018

Thank you David.
We look forward to the opportunity to continue serving your needs!


LZ
Laure Z.
California
Volkswagen Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Laure said it went well and the staff solved the problem.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 05/21/2018

Thank you Laure for the review, glad to be of help.


KB
Kimberly B.
Los Angeles, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Kimberly said she would like to thank the employees. They were the best and took good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 05/21/2018

Hello Kimberly. We try are best to offer great customer service. Thank you for the review!


LW
Larry W.
Los Angeles, CA
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Larry said that he has been satisfied with the facility's service throughout the years.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 05/21/2018

Larry, Thank you for a great review!


RJ
raul J.
California
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Raul said Ronnie is straight forward and does great work at this business.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 05/21/2018

Thank You Raul for taking the time to review us.


DT
DANIEL T.
Los Angeles, CA
Chevrolet
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2018
Very unhappy
I went in for a ignition timing adjustment and left with my vehicle running extremely rough and not starting. I had to get my vehicle towed the night after I drove off from rony’s. My vehicle would not start and it never had that problem before. I was also charged for the misdiagnosis and so called repair. The mechanic blamed my vehicle for the lack of experience that he had.
I would never recommend this group to anyone!
It was a very stressful and horrible experience.

SM
Samuel M.
Los Angeles, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Samuel said he felt comfortable at the business and they were honest.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 06/19/2018

Thank you so much for taking the time to share these kind words. We appreciate.


LC
Laura C.
Culver City, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Laura said the staff was friendly and provided her the best deal. They tried to accommodate her. They went above and beyond.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 06/19/2018

It's awesome to hear that you are consistently satisfied with the service that we provide.
thank you Laura.


JH
Jennifer H.
Los Angeles, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Jennifer said Danny, Oscar, and the staff provided great service on her vehicle. They were also very informative with the details along the way.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/24/2018

Thank You Jennifer, We work really hard to keep our customers happy. We hope to you again.


MB
Mike B.
Los Angeles, CA
Buick LeSabre
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2018 Category: Service
Mike said his vehicle's transmission was ruined and the staff didn't change the mass air flow sensor. He wasted $500 on something that wasn't even fixed.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/25/2018

Mike, we are saddened to hear that your car is experiencing transmission issues. The repair that we did on your car included  MAP and TPS sensors, according to the diagnostics run while we had your car in our shop for a stalling problem. And such repairs are not inviolved with a car's transmission. We can still look at your car for the subsequent issues it is having, rather than leave it that you are unsatisfied with our services. We respect your right to choose, of course. 


ML
MARIANO L.
Los Angeles, CA
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Friendly people and dependable work. Honest Mechanics
Excellent customer service. Dependable work. Honest mechanics.
Rony H. from Rony's Car Pros responded on 04/16/2018

Thank you Mariano, We really appreciate your great review! We try hard to keep our clients happy.


LS
Lisa S.
California
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Lisa said the staff took care of her and they were all fast.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/16/2018

Thanks Lisa, we are glad you're pleased with our service.


RM
Rick M.
Los Angeles, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Rick said that the business always treats him well.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/16/2018

Thank you for the great review Rick, We're always glad to help.


EG
Elias G.
Los Angeles, CA
Ford E-250 Super Duty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Elias said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/02/2018

Thank You Elias for your review.


WF
Willy F.
Los Angeles, CA
Nissan Pathfinder
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2018 Category: Service
Willy said there was some miscommunication. The business gave him some wrong information about the pricing.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/24/2018

We are sorry about the inconvenience, we really appreciate your feedback.


MB
Molly B.
Culver City, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Molly said they are really friendly and they do good work.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/02/2018

Thank You molly, We are happy to hear that you had a good experience with us. We look forward to seeing you in the future.


DM
Don M.
Venice, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Don said this business was timely with the service and they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/02/2018

Don, Thank You for sharing your experience with us. We look forward to serving you in the future.


Displaying Review 21 - 40 of 198 in total