My last visit was very lengthy in time. More than three hours for an oil change and tire rotation. I was also told, after waiting more than two hours, that a stud on one of my wheels was stripped and needed to be replaced. She said it wouldn't take long, but an hour and a half later I was finally told that my car was ready. I was a bit surprised at the the almost $150 bill. I think in this day and age the customer should be more appreciated. I have had better service from Quick Lane when the parking lot was full of cars, but on this day, there was only a handful and there was only one person in the waiting room besides myself. Three other customers came in after me and they all left before me. I hope you can understand my reasoning. Thank you

DEAN S. from Rowe Hyundai responded on 03/23/2022 10:10 AM

Hello,

We respect your request for anonymity, but we wanted to reach out to you to let you know that this is not representative of how the owner wishes for his dealership to be recognized. Therefore, I have alerted the service manager to your concerns. He will attempt to call you to make things right. If we make a mistake, we own up to it, and we will make things right for you.

Thank you for the feedback. Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

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