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Rowe Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,047 Reviews)
62
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
62
Total ReScores
4.5
ReScore Average
62
Net Promoter Score ®

Business Details

About

At Rowe Hyundai Our reputation drives us! Rowe Auburn Motors, located in Auburn, ME, has been providing customers with quality automotive services since 1922! Let our Service Technicians take care of all of your vehicle maintenance and repair needs. We offer a Owner Advantage Rewards program, Free Shuttle Services, and more! At Rowe Hyundai Our reputation drives us! Rowe Auburn Motors, located in Auburn, ME, has been providing customers with quality automotive services since 1922! Let our Service Technicians take care of all of your vehicle maintenance and repair needs. We offer a Owner Advantage Rewards program, Free Shuttle Services, and more!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(207) 784-2321

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
699 Center Street Auburn , ME 04210
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,047 Reviews)

Verified Customer
Poland, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil Change /Tire rotation
Excellent friendly staff-Appointment scheduling a little longer to make (2 weeks)
DEAN S. from Rowe Hyundai responded on 03/29/2022 05:26 AM

Thank you for the 5-star rating.

We respect your request for anonymity, but wanted to take a moment to let you know that we are aware of the delays with scheduling. They are many after effects in place since the coronavirus pandemic that are affecting all businesses. When the manufacturers were forced to shut down their plants that creates shortages in parts and at this time we are still dealing with multiple back orders and shipping delays.

We have had customers vehicles on our lots for months awaiting parts, and they take priority over everything else because those customers need their vehicles back. We appreciate your understanding of how this affects our scheduling system.

The advisor should have taken more time to review the multi-point inspection report with you prior to leaving. That is being addressed internally. We appreciate your fedback and we are correcting the issues that we can control.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

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