Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

302 Reviews

99% Would Recommend
Latest Review about 7 hours ago

Reviews


AS
Ang S.
Mechanicsville, VA
Dodge Pickup
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10/20/2017
Outstanding customer service and great service technicians.
The title says it all. I repeat great service technicians. Nick my advisor was helpful throughout the whole service process. Dodge life forever!!!!!

MH
Michael H.
Virginia
Saab 9-5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2017 Category: Service
Michael said the staff were good. They were nice and they had a nice waiting room. The service was done quickly and they were honest. They did the work as cheaply as possible.
This review was collected via phone interview by Customer Research Inc.

ES
Eva S.
Mechanicsville, VA
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017
Mike knows what he is doing.
Mike seems to be honest and does a great job.

SZ
Selma Z.
Richmond, VA
Honda Accord Sdn
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10/09/2017 Category: Service
Selma said they were polite, friendly and very thorough. She did not have any complaints and they accommodated her. She was pleased.
This review was collected via phone interview by Customer Research Inc.

JC
Joseph C.
Midlothian, VA
Nissan Pathfinder
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10/06/2017
Great service
Mike & his crew are great! I had a 4p appointment for state inspection they had me in & out.

NO
Nathan O.
Mechanicsville, VA
Mazda Mazda3
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10/02/2017
Honesty
As always, I can expect an honesty and to notch work. Been going here for years and they've never steered me wrong. Thank you so much.

DW
David W.
Mechanicsville, VA
Toyota Camry
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09/29/2017 Category: Service
David said he trusts them.
This review was collected via phone interview by Customer Research Inc.

AW
Alex W.
Mechanicsville, VA
Mitsubishi Lancer
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09/25/2017
Great Alignment!
The guys at S&M are always super nice and courteous. They are always helpful and get the job done right!

LC
Lloyd C.
Mechanicsville, VA
Honda Accord Cpe
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09/20/2017
They seem to care about you , very nice people. Always does a great job
Great job

AG
Austin G.
Richmond, VA
Subaru Outback
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09/19/2017
Knowledgeable, friendly, professional, prompt
everything you could want in auto maintenance

SJ
Shane J.
Richmond, VA
Jeep Grand Cherokee
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09/19/2017 Category: Service
Shane said the staff was very helpful and they gave him options on how to fix the problem.
This review was collected via phone interview by Customer Research Inc.

JL
Jon L.
Mechanicsville, VA
INFINITI G35 Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2017
S&M is my go-to shop in Mechanicsville for quality auto repairs...
As always, I can depend on Mike Matthews and his team of highly-skilled automotive technicians to keep my vehicles running smoothly at a very fair price...Thanks guys!

SB
Steve B.
Quinton, VA
Toyota Avalon
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09/16/2017
Good work. Good service.
Provided good service under challenging circumstances.

DH
Dennis H.
Hanover, VA
Ram 1500
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09/15/2017 Category: Service
Dennis said this business does a good job and they are trustworthy.
This review was collected via phone interview by Customer Research Inc.

SG
Sarah G.
Mechanicsville, VA
Nissan Sentra
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09/11/2017 Category: Service
Spoke with Ben. He said the staff is friendly, and the prices are good.
This review was collected via phone interview by Customer Research Inc.

EL
Eugene L.
Mechanicsville, VA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
Spoke with Eugene's wife. She said this business was good.
This review was collected via phone interview by Customer Research Inc.

JD
Jim D.
Richmond, VA
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2017
Excellent service
Finds the problem and definitely worth the cost

PW
Peter W.
Mechanicsville, VA
Dodge Dakota
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09/07/2017 Category: Service
Peter said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Providence Forge, VA
Cadillac Escalade
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09/07/2017 Category: Service
Robert said they did a good job and everything was fine.
This review was collected via phone interview by Customer Research Inc.

GH
Garland H.
Mechanicsville, VA
Chevrolet Camaro
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08/30/2017
Great
Always happy with service. Nice people to deal with