Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

434 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


AH
Andrew H.
Richmond, VA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Andrew said this business did quick work that was done right.
This review was collected via phone interview by Customer Research Inc.

EV
Eric V.
Virginia
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Eric said the facility was awesome and they don't over charge him.
This review was collected via phone interview by Customer Research Inc.

BK
Brent K.
Virginia
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Brent said the mechanic is always consistent and he does good work.
This review was collected via phone interview by Customer Research Inc.

FG
Frank G.
Mechanicsville, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Spoke with Frank's wife. She said the staff was polite and nice.
This review was collected via phone interview by Customer Research Inc.

KJ
Kenneth J.
Mechanicsville, VA
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2018 Category: Service
Kenneth said he took his vehicle in for an oil change and the business told him the plugs are worn, so he had the plugs replaced. The business didn't put in the recommended plugs and he was charged twice the amount. Now his vehicle is missing and he was charged $60 for a gas treatment. He was overcharged, his vehicle is not running right, and he only needed an oil change.
This review was collected via phone interview by Customer Research Inc.

SM
Sarah M.
Mechanicsville, VA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Spoke with Sarah's husband. He said the staff were good.
This review was collected via phone interview by Customer Research Inc.

SC
Samantha C.
Richmond, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Samantha said the staff get what they need to get done really fast.
This review was collected via phone interview by Customer Research Inc.

WO
William O.
Mechanicsville, VA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KB
Kendall B.
Mechanicsville, VA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Kendall said this business always gets her in whenever she goes for service and they solve the issues with her vehicle.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Mechanicsville, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Steve said they did a good job and he is very pleased. He is getting ready to go back there for another inspection.
This review was collected via phone interview by Customer Research Inc.

DW
Debora W.
Montpelier, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Debra said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jill M.
Mechanicsville, VA
Hyundai Tiburon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2018
Very unhappy with the service
You replaced the clutch in my car and I was very happy. This service I was not. The engine cover is cracked and the emblem bolt cover is gone and the covers around the radiator are missing the pins that held them in place. Also there were grease hand prints on the hood that had to be cleaned off. Not the way you should treat someone’s vehicle. I have pictures to show you. I will attach to a separate email. Jill Mccurry

SJ
Shane J.
Quinton, VA
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Inspection
Great guys great survice

MR
Mary R.
Mechanicsville, VA
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Friendly people and excellent mechanics!!!!
Have taken all of our Honda’s for maintenance work and all work has been excellent !!

AG
Anne-Marie G.
Richmond, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Great service took me right away
As above

JH
Joel H.
Richmond, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
great service / work / experience!
thanks for the tires guys. changed my daily driving experience and was in and out in a flash. price wound up being below quote too!

IM
Ian M.
Mechanicsville, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Trust, Undersstanding and Friendliness
Have been having my vehicles maintained at S&M for at least 5 years and although not very happy with the diagnosis of my vehicle's problem or the resultant cost of repair, I have found that the staff has been honest in their diagnosis, understanding concerning my plight and I trust that the repair and diagnosis were done with concern for my safety, while operating my vehicle ,and thoroughness and quality of workmanship. Therefore I am totally satisfied with the resultant cost of repair. I will continue to have my vehicles repaired at S&M.

HP
HT P.
Mechanicsville, VA
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Good Times at the Shop
Office staff were spot on, friendly, professional and the office and customer waiting area was clean. And the mechanical staff know their trade.

JR
Jeff R.
Mechanicsville, VA
Honda HR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Jeff said the staff did everything he asked for on time.
This review was collected via phone interview by Customer Research Inc.

PH
Pat H.
Richmond, VA
Chevrolet Chevy Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Pat said everything he's done has been excellent and they do excellent work.
This review was collected via phone interview by Customer Research Inc.