Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

338 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


CK
Chris K.
Mechanicsville, VA
Acura 3.2CL
Verified
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12/30/2017
Always awesome service!
I have been coming here for 7 years and they care about the customer experience. Thanks guys!

BK
Brent K.
Virginia
Mercedes-Benz Sprinter Crew Van
Verified
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12/26/2017 Category: Service
Brent said the business does great work all the time. He's happy with the service.
This review was collected via phone interview by Customer Research Inc.

PH
Paul H.
Mechanicsville, VA
Kia Optima
Verified
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12/22/2017
Customer Service
I called for an appointment, thinking the holiday coming up and expected to have to wait. The gentleman was courteous and quite helpful. Made an appointment for the next day, dropped the car off. I was called with a minor problem, authorized the replacement and picked the vehicle up within a few hours. Service, personnel, price, entire experience was great. Thank you. Have a Happy Holiday

CP
Chad P.
Mechanicsville, VA
GMC Sierra 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Chad said he really likes the business and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

TA
Troy A.
Richmond, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Spoke with Troy. He said he appreciates that there are still honest people around. The staff was friendly and straightforward.
This review was collected via phone interview by Customer Research Inc.

DB
Duncan B.
Richmond, VA
Nissan Frontier
Verified
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12/14/2017 Category: Service
Duncan said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

TS
Tiffany S.
Virginia
Honda Pilot
Verified
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12/12/2017 Category: Service
Tiffany said she is a happy customer. The business looks out for her - as a woman in a male dominated trade.
This review was collected via phone interview by Customer Research Inc.

FS
FM S.
Highland Springs, VA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2017
Close by and more than just dependable, very friendly.
You and your crew are spot on Mike. Always ready to help and almost all of the time faster to complete the job than you figured. You will always have my business. Only wish I had met you many years earlier.
Thanks S&M AUTO SERVICE
Franklin (FM) Spencer

RH
Rusty H.
Mechanicsville, VA
GMC Envoy XL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2017 Category: Service
Rusty said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

VB
Vashawn B.
Virginia
Mazda MPV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Vashawn said this business is excellent.
This review was collected via phone interview by Customer Research Inc.

JC
Jeremy C.
Mechanicsville, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Jeremy said this business was good and timely.
This review was collected via phone interview by Customer Research Inc.

BS
Brianna S.
Richmond, VA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2017 Category: Service
Brianna said the facility was easy to get along with. She stated she didn't feel like she was getting over charged because she is a female.
This review was collected via phone interview by Customer Research Inc.

FY
Frances Y.
Mechanicsville, VA
Toyota Echo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017
Info
As always very pleased I feel like you are fair Happy Holidays

SH
Scott H.
Walkerton, VA
Honda Pilot
Verified
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11/23/2017
Very consistent on communication and diagnosis of problem
Great bunch of guys always very professional and knowledgeable

TS
Trevor S.
Mechanicsville, VA
INFINITI G37 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2017
Friendly , honest, quality
Mike and his group do an outstanding job.

SW
Suzanne W.
Mechanicsville, VA
Toyota Camry
Verified
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11/17/2017
The guys.
Always helpful. Always taking care of business. Would like a free hoodie for being a great patron.

EL
Edward L.
Richmond, VA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
Great knowledge and customer service
The shop is awesome! Always has answers to your questions, and are willing to help with even the smallest of issues!

JP
Jeffrey P.
Richmond, VA
Honda CR-V
Verified
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11/15/2017
on schedule and reasonably priced!
Nothing but good from my first few times using S&M. Plan on keeping it that way. My car is my living and I have to have dependable service.

KY
Keith Y.
Mechanicsville, VA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Keith said this business was good.
This review was collected via phone interview by Customer Research Inc.

LF
Lisa F.
N. Chesterfield, VA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017 Category: Service
Terry said the staff does quality work and they completed the job promptly.
This review was collected via phone interview by Customer Research Inc.