Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 480 Reviews )

99% Would Recommend
Latest Review about 16 hours ago

Reviews


JP
Jeffrey P.
Mechanicsville, VA
Subaru Outback
Verified Customer
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09/26/2018
Glad to have found them!
They do 2 oil changes a month as well as tire rotation and any other needed maintenance and always in the short window I have available before my route. (app 2200 mi per wk) Great mechanics and great people!!

CH
Christian H.
Mechanicsville, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Christian said the service was good.
This review was collected via phone interview by Customer Research Inc.

VP
Victoria P.
Mechanicsville, VA
Subaru Outback
Verified Customer
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09/16/2018
Awesome Service
As always the service was excellent. The customer service is exceptional! I give them 5 stars!

EC
Elba C.
Herndon, VA
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09/13/2018
Honest, Caring, Professional and Knowledgable
I want to first say thank you for helping out my son, a college student whose engine light came on as he was evacuating for Hurricane Florence. My son thought it was the brake, but they investigated and found it was the VTC. They took the car an hour before closing and diagnosed the problem without adding to the problem at hand. They kept the car and diagnosed it perfectly; changed the part and the car is running better than ever. The price was very reasonable and I would highly recommend this automotive service to everyone who is looking for great mechanics that are honest and knowledgeable.

MR
Melissa R.
Richmond, VA
Toyota Highlander
Verified Customer
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09/13/2018
Very professional!
Being new to the Richmond area I had to get my vehicle inspected. I called around a few places and came upon S&M Automotive. The gentleman that took my call took the time to let me know that he couldn't get my vehicle in for inspection until the following morning. He proceeded to set up an appointment for me. Other places that I called basically said show up and we'll get it done by the end of the day. I made the appointment with S&M and was in and out in 20 minutes versus sitting and waiting for hours.

AM
Anna M.
Mechanicsville, VA
Toyota Corolla
Verified Customer
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09/12/2018
Skilled, fast and friendly. Comfortable waiting area and very nice staff. Splendid work on my beautiful car.
:) Always great. Thank you!

TH
Teron H.
Richmond, VA
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Teron said they did good..
This review was collected via phone interview by Customer Research Inc.

DS
Dale S.
Studley, VA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Trustworthy, Honest, Knowledgeable...what else can you ask for with Automotive Service
I have been bringing all of my automobiles to S&M Automotive for many years and they have never let me down. They are honest, knowledgeable and trustworthy. They never try to sell you something you don't need and when Mike or Nick tell me I do need something done to one of my cars, I know that the car must need it. An example....the tires on my Legacy have 45,000 miles on them....I've been asking Mike or Nick to check them and let me know if I should get a new set....anywhere else would have said yep...you need to replace them, but Nick and Mike said they look good, and still are safe to drive on....and are good for inspection. I would not take my care anywhere else...this is a great place with fair prices and outstanding service and maintenance.

JP
James P.
Mechanicsville, VA
Chevrolet Corsica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
James said that the place had good service and did exactly what needed to be done.
This review was collected via phone interview by Customer Research Inc.

BM
Bruce M.
Sandston, VA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Bruce said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jennifer M.
Montross, VA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Fast Friendly service!
I needed an inspection, it was about 8 days past due. (Oops) And when I showed up for my appointment I was about 15 mins late{oops again} because I got lost. I was on my lunch break, and had no time to spare... they honored my appointment, and got me taken care of, just in time for me to make it back to work! Very friendly! I will be back!

BB
Barbara B.
Mechanicsville, VA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Barbara said the owner is an exceptional person. He has wonderful customer service skills and is always accommodating.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Glen Allen, VA
BMW M3
Verified Customer
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09/06/2018
Great Service, Fast Turn Around
Car in for alignment, great customer service, great job fast turn around and fair price. Thanks!

AM
Anna M.
Mechanicsville, VA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Skilled, fast and friendly. Comfortable waiting area and very nice staff. Splendid work on my beautiful truck.
Always Five Star!

CP
Candid P.
Virginia
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Candid said the staff is always nice. When she comes in they are very welcoming and quick.
This review was collected via phone interview by Customer Research Inc.

GH
Garland H.
Mechanicsville, VA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great service
Always able to service my vehicles when I call. Courteous staff. Reliable and get repairs/inspections done in a timely manner

MH
Mike H.
Richmond, VA
Ford Escape
Verified Customer
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09/04/2018 Category: Service
Mike said he has always been treated fairly at this business. It has always been fairly priced, and he already recommends it.
This review was collected via phone interview by Customer Research Inc.

GT
Glenn T.
Richmond, VA
Land Rover LR4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Glenn said the mechanic wasn't able to fix the problem but he's always done great work.
This review was collected via phone interview by Customer Research Inc.

CL
Chris L.
Mechanicsville, VA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Chris said the staff was quick and they exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

CC
Chanetrice C.
Richmond, VA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Chanetrice said it was a good experience. They communicated with her and were nice.
This review was collected via phone interview by Customer Research Inc.