Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

555 Reviews

97% Would Recommend
Latest Review about 9 hours ago

Reviews


AT
Art T.
Seabeck, WA
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018
very courteous and efficient office workers. left one star off because unable to get in more quickly.
Silverdale Transmissions did a very extensive diagnostic and inspection of my car. Cost of repairs was much higher than I expected. I will in the near future bring the prius in for the repair.
Mike H., president from Silverdale Transmission responded on 10/20/2018

Thank you for the review Art! We understand wanting to get your car in as soon as possible. We wish we had more bays for when we get busy to help with that. We appreicate your kind words about our local business!


ST
Sarah T.
Poulsbo, WA
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2018 Category: Service
Spoke with Ben. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

VM
Vickie M.
Seattle, WA
GMC Yukon XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Vickie said the service was good. It took a bit longer than she expected.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 10/08/2018

Thank you for the review Vickie! Good quality work, especially with transmissions, can take some time. But I understand wanting your service done faster!


KW
Kathy W.
Silverdale, WA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Kathy said the mechanic got her vehicle up and running, and she's happy.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 09/24/2018

Glad that you are happy with your service, Kathy!


DH
Dean H.
Port Orchard, WA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2018 Category: Service
Spoke with Philomena. She said that the facility took a long time to complete her service.
This review was collected via phone interview by Customer Research Inc.

SS
Sandra S.
Tahuya, WA
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2018
There in a pinch and very welcoming
I just drop in to schedule an appointment to check out my Jeep's Transmission. Everyone was very friendly and very determined to check out the Jeep right then since I don't come to town often and my drive there is about 40 miles one way. I really appreciate how my concerns became their concerns and all work was explained clearly. The 30 point check is wonderful for me, it allows me to get dangerous work done now and to schedule not so important work later.
I truly will be back!

ZF
Zach F.
Bremerton, WA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Zach said the business is almost perfect. They do good work.
This review was collected via phone interview by Customer Research Inc.

MP
Matthew P.
Olympia, WA
Dodge Cab
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2018 Category: Service
Matthew said the cost of the service was high but the work was good.
This review was collected via phone interview by Customer Research Inc.

AG
Anthony G.
Bremerton, WA
Saturn SC 3dr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Anthony said the employees made things easy.
This review was collected via phone interview by Customer Research Inc.

GV
Greg V.
Keyport, WA
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018
Customer service was great
Customer service was great, they answered all of my questions. Time will tell about the work they did.

KD
Ken D.
Washington
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Ken said this business did a pretty good job. The price was fair and the service was fast. He would like to have been given a little more information about his options for rebuilding his transmission. He would like to have known if there were options to make his transmission more durable, even if it would have been more costly.
This review was collected via phone interview by Customer Research Inc.

JL
Jesse L.
Poulsbo, WA
Nissan Frontier 2WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018 Category: Service
Jesse said the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

IR
Ina R.
Silverdale, WA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2017 Category: Service
Ina said she had expected her vehicle to be looked at in the morning. She wasn't told that it didn't happen until she was called later. The service took longer than she planned.
This review was collected via phone interview by Customer Research Inc.

TK
Travis K.
Poulsbo, WA
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2017 Category: Service
Travis said he thought the service was great, not excellent. They exceeded expectations, but it wasn't perfect.
This review was collected via phone interview by Customer Research Inc.

DD
Dylan D.
Liberty Hill, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Dylan said the staff are nice. They have great service although the price went up a little higher than he expected. He mentioned his vehicle was supposed to be completed on Friday, but it wasn't done until Monday which was okay because it made it from Washington to Texas and he is happy.
This review was collected via phone interview by Customer Research Inc.

GC
Greg C.
Bremerton, WA
Hyundai Tiburon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Greg said this business met his expectations and they performed quality work.
This review was collected via phone interview by Customer Research Inc.

QS
Quanah S.
Port Orchard, WA
Lexus RX 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017 Category: Service
Quanah said the communication could have been better.
This review was collected via phone interview by Customer Research Inc.

PW
Paul W.
Washington
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2017 Category: Service
Paul said the service went well and everyone was friendly. He will recommend this business to his family and friends.
This review was collected via phone interview by Customer Research Inc.

JB
Jerimiah B.
Poulsbo, WA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2017
A busy shop is a good shop.
Good communication, via text, email, and by voice. Crew was friendly, and polite. Truck took 2 weeks to get a full rebuild to the transmission. I did drop the vehicle off before my appointment date, just hoping to help expedite the process. I view a busy shop and phone ringing almost non stop as a good thing, and the lot was almost completely full. Double good thing. Friendly also helps. Time and miles will tell the quality of the internal work. But from initial drive it's awesome.

JF
J.B. F.
Poulsbo, WA
Ford Freestar Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2017 Category: Service
J.B. said they did a good job and he appreciate what they did.
This review was collected via phone interview by Customer Research Inc.