ReScore Reviews™ (2)
Patrick and his father came in originally asking about the Washington State Emissions failure procedure due to them just failing. After their numerous question were answered they set up an appointment for the next working day. After Patrick's father dropped the vehicle off, the vehicle was diagnose with estimates for all codes on emissions paper. Patrick's father was the one we were told to contact for approval on repairs. He expressed they weren't able to afford any repairs at this time, but would like to add an oil change to the vehicles bill, and that they would need to get through on the waiver process if possible. When Patrick and his father came in to get the vehicle, they were given 4 estimates to repair the vehicle when they could. Patrick's father became upset that no repairs were made other than the oil change and that they still had to pay $150 to get through the waiver process. All of this was explained to him a third time before they had left the shop. In no way, shape or form do we here at Skyline feel like they weren't given answers to their concerns. We always try to go above and beyond with all customers.