ReScore Reviews™ (2)
Lindsay and Jeremy came in with a transmission shifting problem and noise problem. The vehicle had over 100k miles on it and had never been serviced. Before condemning the transmission the customer was informed that because of the severity of the issue the only thing we could try to do before replacing the transmission would be to remove the pan and replace the filter and fluid. After service was complete the transmission shifted properly with no noise. Both the customer and her husband were given this information and possible out comes before they agreed to do it. Once the customer had called us to ask for their money back we took the next to help them in the repair process by doing research on their vehicle at no cost. What we found was that the manufacturer had extended the warranty to 10yr/120k miles on this particular transmission and that it should be covered under it. We at Skyline Automotive Repair never leave people in the dark about their car and always let them make the final decision on what is to be done.
This customer was here less then 2 hours, he earlier in the day had spent at least 4 hours at the dealership for a recall. Which he then brought to me to verify the work was done and to ask about qoutes on things they had told him about. Since this time Guadalupe has been back with another one of his car and was pleased with the price and the repair when he left. I think he was confused about which place had contacted him for a review.