ReScore Reviews™ (2)
Mr. Griffin came in with his wifes 2001 Jeep Grand Cherokee they just purchased recently and it already had a 6 inch lift on it. After installing Mr. Griffin custom front drive line the tech test drove the vehicle for any problems. On that test drive, which was the first for the tech and Skyline Automotive, the tech could not maintain 20 mph down any road due to how badly the vehicle wandered, shook and bounced. Tech returned to shop to do free diagnosis on the vehicle. Found that the gearbox was shifting internally causing problems. Mr. Griffin brought his vehicle in for the gear box repair. Once vehicle was here tech noted that now the sway bar link ear on the front axle housing was broken causing more suspension and handling problems. Once the repair was done the vehicle was able to drive down streets 40 mph and under using one hand on the wheel now. UNLESS you hit a pot hole or any other rough terrain the Jeep would go into what is known as a death wobble. Both Mr. Griffin and his wife were given notes on how more repairs would be needed to fix this issue. Mrs. Griffin was the one who picked up the vehicle and was told by the owner several times that there was more work to be done to correct the issues they have and that all of it was written out on the invoice that was handed to her. Mrs. Griffin called in yelling later that day saying she took the Jeep on the freeway and still felt unsafe. The owner then asked her have you read over any of the notes on your paper work, Mrs Griffin replied "No I haven't I was late to work". We at Skyline Automotive Repair try to do our best in every situation to help customer with any and all problems including keeping an open communication line.
Lindsay and Jeremy came in with a transmission shifting problem and noise problem. The vehicle had over 100k miles on it and had never been serviced. Before condemning the transmission the customer was informed that because of the severity of the issue the only thing we could try to do before replacing the transmission would be to remove the pan and replace the filter and fluid. After service was complete the transmission shifted properly with no noise. Both the customer and her husband were given this information and possible out comes before they agreed to do it. Once the customer had called us to ask for their money back we took the next to help them in the repair process by doing research on their vehicle at no cost. What we found was that the manufacturer had extended the warranty to 10yr/120k miles on this particular transmission and that it should be covered under it. We at Skyline Automotive Repair never leave people in the dark about their car and always let them make the final decision on what is to be done.
This customer was here less then 2 hours, he earlier in the day had spent at least 4 hours at the dealership for a recall. Which he then brought to me to verify the work was done and to ask about qoutes on things they had told him about. Since this time Guadalupe has been back with another one of his car and was pleased with the price and the repair when he left. I think he was confused about which place had contacted him for a review.
First, I appreciate your taking me in on Monday, March 4th. I made an appointment online (or thought I had) but there wasn’t any record of it. So when I dropped off my truck on Monday, I guess it was a surprise. I may have used the tool you provided incorrectly.
Second, Carol (sorry if I have her name wrong) asked me if I was there for any of the sub-estimates, and I said no, until she mentioned changing the transmission filter. Then I said “yes” to that and the fluid change. That wasn’t noted on the service order, and the service wasn’t performed.
Third, there was no reference on the invoice or service record of what I was bringing the truck in for in the first place. That was a leak from the driver’s side axle at the front U-Joint. It would be helpful to have a record of that - for both of us - in the service record.
Fourth, I picked up the truck after hours. The key was under the mat as I requested, but my truck wasn’t locked. I know that you guys aren’t responsible for contents inside vehicles, but I still had more than One thousand dollars of tools in the truck. Just an FYI to check next time. I admit to similar oversights as a General Contractor, so no biggie, but something to look at for future customers.
I hope you receive this in the spirit given!
Patrick and his father came in originally asking about the Washington State Emissions failure procedure due to them just failing. After their numerous question were answered they set up an appointment for the next working day. After Patrick's father dropped the vehicle off, the vehicle was diagnose with estimates for all codes on emissions paper. Patrick's father was the one we were told to contact for approval on repairs. He expressed they weren't able to afford any repairs at this time, but would like to add an oil change to the vehicles bill, and that they would need to get through on the waiver process if possible. When Patrick and his father came in to get the vehicle, they were given 4 estimates to repair the vehicle when they could. Patrick's father became upset that no repairs were made other than the oil change and that they still had to pay $150 to get through the waiver process. All of this was explained to him a third time before they had left the shop. In no way, shape or form do we here at Skyline feel like they weren't given answers to their concerns. We always try to go above and beyond with all customers.