ReScore Reviews™ (2)
Lindsay and Jeremy came in with a transmission shifting problem and noise problem. The vehicle had over 100k miles on it and had never been serviced. Before condemning the transmission the customer was informed that because of the severity of the issue the only thing we could try to do before replacing the transmission would be to remove the pan and replace the filter and fluid. After service was complete the transmission shifted properly with no noise. Both the customer and her husband were given this information and possible out comes before they agreed to do it. Once the customer had called us to ask for their money back we took the next to help them in the repair process by doing research on their vehicle at no cost. What we found was that the manufacturer had extended the warranty to 10yr/120k miles on this particular transmission and that it should be covered under it. We at Skyline Automotive Repair never leave people in the dark about their car and always let them make the final decision on what is to be done.
Mr. Griffin came in with his wifes 2001 Jeep Grand Cherokee they just purchased recently and it already had a 6 inch lift on it. After installing Mr. Griffin custom front drive line the tech test drove the vehicle for any problems. On that test drive, which was the first for the tech and Skyline Automotive, the tech could not maintain 20 mph down any road due to how badly the vehicle wandered, shook and bounced. Tech returned to shop to do free diagnosis on the vehicle. Found that the gearbox was shifting internally causing problems. Mr. Griffin brought his vehicle in for the gear box repair. Once vehicle was here tech noted that now the sway bar link ear on the front axle housing was broken causing more suspension and handling problems. Once the repair was done the vehicle was able to drive down streets 40 mph and under using one hand on the wheel now. UNLESS you hit a pot hole or any other rough terrain the Jeep would go into what is known as a death wobble. Both Mr. Griffin and his wife were given notes on how more repairs would be needed to fix this issue. Mrs. Griffin was the one who picked up the vehicle and was told by the owner several times that there was more work to be done to correct the issues they have and that all of it was written out on the invoice that was handed to her. Mrs. Griffin called in yelling later that day saying she took the Jeep on the freeway and still felt unsafe. The owner then asked her have you read over any of the notes on your paper work, Mrs Griffin replied "No I haven't I was late to work". We at Skyline Automotive Repair try to do our best in every situation to help customer with any and all problems including keeping an open communication line.
Thank you for doing a great job and very friendly and respectfully
Fair prices and excellent customer service. :)