Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

333 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 2 days ago

Reviews


EC
Erik C.
Federal Way, WA
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Erik said John was outstanding, really nice to him . He took time out of his day to go across the street and help him with his vehicle .He put oil in his vehicle. Rob was honest and up front. So was John. He didn't sugarcoat what he had to tell Erik. It was a pleasant experience.
This review was collected via phone interview by Customer Research Inc.

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Wayne A.
Tacoma, WA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Wayne said they were very helpful. They explained everything to him and it was great service.
This review was collected via phone interview by Customer Research Inc.

OK
Oksana K.
Washington
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Oksana said John was awesome and he did a great job. Everything went smooth and easy. She was welcomed as soon as she pulled in. The vehicle runs perfectly and she was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

JC
Julia C.
Kent, WA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Julia said the staff were honest. They were reasonable with the price. John told her to take her vehicle back to the place that made the mistake because she still had a warranty. He did not try to say the issue was bad and that she needed to do the service there. He did a good job with what he had to do.
This review was collected via phone interview by Customer Research Inc.

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Firelei P.
Auburn, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Firelei said she got good work done.
This review was collected via phone interview by Customer Research Inc.

SB
Steve B.
Auburn, WA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Great Trustworthy Service
Skyline Automotive got us in same day as I called and caught a potential problem we would face on our trip. They not only fixed what I initially came to fix but also fixed our potential problem within 24 hours of dropping our car off. We were able to make our scheduled trip and our car drives so much smoother and we feel safer. THANKS SKYLINE AUTOMOTIVE!

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Gary A.
Federal Way, WA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Honest and Quality
My brother referred me to Skyline. They diagnosed and repaired my vehicle quickly.
They were friendly and welcoming. They have a nice clean waiting area/play area for kids and....POPCORN!!! The best is that there is a 10% Discount off of labor for Veterans and active duty, Police and Firefighters...yeah, I love this place!

CS
Carlos S.
Washington
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Carlos said the business was very informative and honest. They did not take any shortcuts and they let him know exactly what was going on.
This review was collected via phone interview by Customer Research Inc.

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Jim C.
Auburn, WA
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Jim said he is impressed with the staff. John is great, and he has been there since they opened.
This review was collected via phone interview by Customer Research Inc.

PM
Pablo M.
Auburn, WA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Pablo said the staff is professional and did a great job. He stated the owner personally greets him and tells him what they are going to do to the vehicle and they guarantee the completed service.
This review was collected via phone interview by Customer Research Inc.

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Maria M.
Washington
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Maria said the business is excellent and she will return.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Algona, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Quality, quick, highly recommended
Friendly understanding people with no pressure to do unwanted maintanance. Great breakdown of pricing and no unexpected fees. Very quick and prompt. They call you as soon as service is complete. My new shop for auto repair for sure.

LC
Lindsey C.
Auburn, WA
Nissan Rogue
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2018 Category: Service
Spoke with Jeremy. He said the business told him that servicing the transmission would help, however, it only helped for about one day before the transmission became even worse than before the service was performed.
This review was collected via phone interview by Customer Research Inc.
John F. from Skyline Automotive Repair responded on 06/14/2018

Lindsay and Jeremy came in with a transmission shifting problem and noise problem. The vehicle had over 100k miles on it and had never been serviced. Before condemning the transmission the customer was informed that because of the severity of the issue the only thing we could try to do before replacing the transmission would be to remove the pan and replace the filter and fluid. After service was complete the transmission shifted properly with no noise. Both the customer and her husband were given this information and possible out comes before they agreed to do it. Once the customer had called us to ask for their money back we took the next to help them in the repair process by doing research on their vehicle at no cost. What we found was that the manufacturer had extended the warranty to 10yr/120k miles on this particular transmission and that it should be covered under it. We at Skyline Automotive Repair never leave people in the dark about their car and always let them make the final decision on what is to be done.


JS
Josh S.
Washington
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Josh said this business did good work. They explained everything they had to do. The service was done fast and it was done on time.
This review was collected via phone interview by Customer Research Inc.

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Mark V.
Puyallup, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Mark said the business is great and they take care of him. John does a great job.
This review was collected via phone interview by Customer Research Inc.

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Scott L.
Auburn, WA
Cadillac Escalade
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Scott said his repairs came in above the price that was originally quoted to him.
This review was collected via phone interview by Customer Research Inc.

CA
Carrie A.
Auburn, WA
Toyota FJ Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Carrie said the business does a good job and they are very thorough.
This review was collected via phone interview by Customer Research Inc.

DR
Donnell R.
Washington
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Donnell said the quote was fair, John was good about follow up and the customer service is good.
This review was collected via phone interview by Customer Research Inc.

DG
Donald G.
Sumner, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Donald said he is going to bring the vehicle back in for service on his brakes. He also likes how excellent the staff are to deal with.
This review was collected via phone interview by Customer Research Inc.

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Othmae C.
Auburn, WA
Toyota Celica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
Othmae said his experience was ok, the service was good.
This review was collected via phone interview by Customer Research Inc.