ReScore Reviews™ (2)
The waiting room was clean and well kept, in my opinion.
They had popcorn and coffee available for those who wanted.
What I was really happy about was that I had let them know that I wasn't really sure what was wrong with the car.
I also let them know that I didn't really know much about cars, and only really described my issue as an "almost vibrating feeling.".
I had my tires replaced a day or so before this, and one of the mechanics there referred me here.
What I really appreciated, aside from the fact that he test drove the car to check out what I was trying to tell him, was that the man who was working on my car, I believe his name was John, wanted me to come in to the shop to look at what the issue was, rather than just telling me something was wrong.
He showed me the wiggling on my tire, and showed me on the other side that there wasn't much wiggling, and I saw what an issue that could cause.
After he started working on replacing my wheel bearing, he showed me my break pads, which were almost gone, and let me know, as far as labor costs go, he would be able to charge me about 100$ less since he already had to take apart the assembly for the wheel bearing.
I needed my work done for a trip I was going on later that night, and he took my car in at 8am.
I had work at 12pm.
I think they had me out of there by 10; maybe a little bit after.
It was a good experience all around for me.
I will definitely be going back there for more work done.
Mr. Griffin came in with his wifes 2001 Jeep Grand Cherokee they just purchased recently and it already had a 6 inch lift on it. After installing Mr. Griffin custom front drive line the tech test drove the vehicle for any problems. On that test drive, which was the first for the tech and Skyline Automotive, the tech could not maintain 20 mph down any road due to how badly the vehicle wandered, shook and bounced. Tech returned to shop to do free diagnosis on the vehicle. Found that the gearbox was shifting internally causing problems. Mr. Griffin brought his vehicle in for the gear box repair. Once vehicle was here tech noted that now the sway bar link ear on the front axle housing was broken causing more suspension and handling problems. Once the repair was done the vehicle was able to drive down streets 40 mph and under using one hand on the wheel now. UNLESS you hit a pot hole or any other rough terrain the Jeep would go into what is known as a death wobble. Both Mr. Griffin and his wife were given notes on how more repairs would be needed to fix this issue. Mrs. Griffin was the one who picked up the vehicle and was told by the owner several times that there was more work to be done to correct the issues they have and that all of it was written out on the invoice that was handed to her. Mrs. Griffin called in yelling later that day saying she took the Jeep on the freeway and still felt unsafe. The owner then asked her have you read over any of the notes on your paper work, Mrs Griffin replied "No I haven't I was late to work". We at Skyline Automotive Repair try to do our best in every situation to help customer with any and all problems including keeping an open communication line.
THERE WAS NO DIAGNOSTICS DONE ON THIS VEHICLE. Customer came in and asked how much it would cost to replace front and rear differential fluids as well as the transmission fluid because he just purchased the car and was traveling at least 2 states over. Customer was given an estimate agreed to the price and dropped off the vehicle the next morning. The services that were asked for were done as well as the tech finding the engine oil drain plug to be loose. Which was tightened and topped off for no extra charge.
Sam from Lakeland Hills