Overview

Overall Rating 4.09/5Overall Rating 4.09/5Overall Rating 4.09/5Overall Rating 4.09/5rating 4.09

1978 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.1562528/5Overall Rating 4.1562528/5Overall Rating 4.1562528/5Overall Rating 4.1562528/5rating 4.1562528
Original
Overall Rating 2.15625/5Overall Rating 2.15625/5rating 2.15625rating 2.15625rating 2.15625
77% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


PB
Patsy B.
Youngsville, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2017 Category: Service
Sept recall servce
Recent service went well, prior services have not gone well at all.
Change over of personnel is a problem. I cannot speak to the same person or see the same service advisor because they no longer work at Southern States even within a few weeks of my appointment. People disappear fast
JAMIE B H. from Southern States Hyundai responded on 09/13/2017

Thank you so much for your response and business!


MW
MELANIE W.
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2017 Category: Service
Finally!!!!
Finally, they have someone in the service department that treats you like you are human! They seemed genuine and knew what they were doing. Much improved over past visits. Looked like they had almost all new customer service staff. Great job on working on improving that area.
JAMIE B H. from Southern States Hyundai responded on 09/08/2017

Thank you so much for your response and business!


RW
Robert W.
Garner, NC
2011 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2017 Category: Service
Easy in and out
Knowledge of Hyundai
JAMIE B H. from Southern States Hyundai responded on 09/06/2017

Thank you so much for your response and business!


Verified Customer
Raleigh, NC
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2017 Category: Service
Good
Yes
JAMIE B H. from Southern States Hyundai responded on 09/04/2017

Thank you so much for your response and business!


DS
Douglas S.
Raleigh, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2017 Category: Service
Customer Service
Overall good service
JAMIE B H. from Southern States Hyundai responded on 09/01/2017

Thank you so much for your response and business!


Verified Customer
Wake Forest, NC
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2017 Category: Service
Warranty Service
It will not happen in a few minutes like told. Just sit back and relax, it will get done.
JAMIE B H. from Southern States Hyundai responded on 08/25/2017

Thank you so much for your response and business!


DR
Delores R.
Raleigh, NC
2008 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2017 Category: Service
It is one of the top dealerships.
Very good.
JAMIE B H. from Southern States Hyundai responded on 08/25/2017

Thank you so much for your response and business!


TF
Tammy F.
Raleigh, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2017 Category: Service
Jamie and WIlliam are exceptional Managers...they are the ONLY reason i will return.
It appears they went above and beyond to satisfy my issue and came to a reasonable resolution. Thanks Guys
JAMIE B H. from Southern States Hyundai responded on 08/24/2017

Thank you so much for your response and business!


RR
Richard R.
Raleigh, NC
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2017 Category: Service
no comment
Service was OK but could have been done cheaper elsewhere
JAMIE B H. from Southern States Hyundai responded on 08/22/2017

Thank you so much for your response and business!


LS
Leslie S.
Raleigh, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2017 Category: Service
Great Service
Will continue to bring my vehicles.
JAMIE B H. from Southern States Hyundai responded on 08/21/2017

Thank you so much for your response and business!


KM
Kathryn M.
Wake Forest, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2017 Category: Service
Cant schedule service in a timely manner
Waited almost three weeks to get to have the car serviced. Not acceptable. The service itself was good.
JAMIE B H. from Southern States Hyundai responded on 08/15/2017

Thank you so much for your response and business!


CL
Chris L.
Raleigh, NC
2013 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2017 Category: Service
Good customer service
I scheduled an appointment and brought the car in on said date. I received email and call prior as a reminder. I dropped off car and was notified by phone upon completion. Service desk was very friendly and professional.
JAMIE B H. from Southern States Hyundai responded on 08/14/2017

Thank you so much for your response and business!


JP
Jennifer P.
Raleigh, NC
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017 Category: Service
Great service
Had no problems would come back
JAMIE B H. from Southern States Hyundai responded on 08/14/2017

Thank you so much for your response and business!


CG
Christine G.
Raleigh, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017 Category: Service
Review
Work was done earlier than expected
JAMIE B H. from Southern States Hyundai responded on 08/14/2017

Thank you so much for your response and business!


KK
Kelvin K.
Clayton, NC
2007 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017 Category: Service
Accommodation was good
It was good
JAMIE B H. from Southern States Hyundai responded on 08/14/2017

Thank you so much for your response and business!


JB
Judith B.
Raleigh, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2017 Category: Service
Recall and routine service work.
It did take a few minutes to be recognized that I was there for service.
JAMIE B H. from Southern States Hyundai responded on 08/14/2017

Thank you so much for your response and business!


JA
Jack A.
Raleigh, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2017 Category: Service
Service Review
Work was completed in a timely manner.
JAMIE B H. from Southern States Hyundai responded on 08/05/2017

Thank you so much for your response and busines!


Verified Customer
Raleigh, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017 Category: Service
Work was done in timely manner at good cost.
Will be glad when waiting area is complete. Had to wait at another wait area. I would recommend this business to others.
JAMIE B H. from Southern States Hyundai responded on 08/02/2017

Thank you so mouch for your response and business!


Verified Customer
Raleigh, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017 Category: Service
Convenient Hyundai service.
Customer service was great.
JAMIE B H. from Southern States Hyundai responded on 08/02/2017

Thank you so much for your response and your business!

JAMIE B H. from Southern States Hyundai responded on 08/02/2017

Thank you so much for your response and business!


JH
John H.
Raleigh, NC
2010 Hyundai Elantra To
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2017 Category: Service
Good service
They do good work. Pricing seems fair. Can be a bit tough to get an appointment. All in all it is a good value.
JAMIE B H. from Southern States Hyundai responded on 08/02/2017

Thank you so much for your response and business!