ReScore Reviews™ (32)
1) Yelled and Noticeably shaked his head and sighed when things do not go as he wanted to. (i.e., lack of communication skills); 2) made a fun of our last name which we have never experienced with other staff here
I'm sorry you had an issue with your vehicle after the recall was completed. We will try our best to help resolve this issue. I will reach out to you to have a time set to bring the vehicle in to have a look at it.
The service guy did come to recommend some needed maint.
Mike said my engine and cabin filter needed changing, no they were done under 5 k miles sgo. Coolant flush, was low and contaminated,and best was that I only had 1-1.5 quarts of oil in my engine, so I asked if they drained it and measured the contents, since the dipstick only measures at most two quarts down, out of five in the crsnkcase. He said he would ask the "technician" he came back and said the sticker on the windshield said the oil needed to be changed at 35k and you have 58k, and he said the dipstick said I only have 1.5 quarts in the engine. The sticker was old and I needed a quart of oil, I always wait to put a full qt. In at a time. Got home put a qt. In checked filters, all good.
A little training on how to read a dipstick and check components properly, would go a long way. Guess the free recall needed other sales. Nice waiting room....
I sincerely apologize for your wait time and the recommendations. We will be reaching out to discuss this most recent service visit.
I do apologize about your tire pressure light coming on after leaving here. When performing the tire rotation all tires should have been set to manufacturers specifications. We will be reaching out to discuss your most recent service visit.
Thank you for choosing Southern States Hyundai. I apologize for any lack of communication on our part. I will reach out to you later today.
I then took my vehicle to a local mechanic to see if he could fix the problem at a reasonable price. After his inspection of the vehicle he was convinced the issue was the alternator and not the drive belt tensioner. He also called a local Hyundai dealer and was able to determine that tensioner issues on my vehicle were not very common. However, giving your mechanics benefit of the doubt he agreed to replace the tensioner first to see if that solved the problem; it did not. He was gracious enough to not charge me for that part and only charge me one hour of labor. He then replaced the alternator and it turns out that was the issue all along. Your mechanics did not even mention this in their write up.
I would love to speak with you regarding your most recent service visit and have left a message for you. We always make every effort to thoroughly diagnose every vehicle. I look forward to speaking with you.
Again, the actual service provided for my vehicle and to myself were top notch. They just happen not to re-check the drop box the day I came for service.
Thank you for taking the time to speak with me today. We appreciate the feedback and look forward to seeing you on your next service appointment.
I am looking into this situation.
Our GM has responded to your complaint.
The refund was issued on 03/08/2018 at 5:25PM, Transaction number #07dd7f98 for 272.62. The fee looked to be written up as a parts deposit. Again we apologize for the hassle, sometimes it takes the banks a few days for the credit to show up.
I will reach out to you today.
I have spoken to Mrs Hayes several times personally and so haven't my entire staff, She had an accident with her vehicle and we repaired her vehicle only to find out that a part on her tailgate not effected by the accident did not work and we transfered the vehicle to the Hyundai Shop to get it covered under warranty as a courtesy and the part is on back order not something that we can controll in anyway, we have put the customer in a loaner vehicle at our expense, I do not understand what more we could be doing for this customer to accomodateBrian McInerney
Southern states Automotive Group
Unfortunatly, the leaks, noise, and recalls do take a bit of time. Sorry for your wait.
I will reach out this afternoon.
I will call shortly.
I will be in touch today.
I will be reaching out.
General Manager - no response in 4 days. It has happened before.
Called national - nothing. If Genesis wants to be a premium brand
they need to aline themselves with another dealer owner. Owners
need to be involved. Out of state and invisible. National needs to
return a call, and act like they care. Lost 3 direct Hyundai sales in treating me
this way. Great car/product until you have to have it repaired.
Sorry for the slow response I have been out due to the weather. There was a note on my desk to call you. I will reach out today.
I will reach out later today.
The Hyundai motor issues can be frustrating for sure. Sorry for that.
We are working with a field engineer to figure this out. Hope to have the remedy soon.