Overview

Overall Rating 4.11/5Overall Rating 4.11/5Overall Rating 4.11/5Overall Rating 4.11/5rating 4.11
4.1

(2,055 Reviews)

ReScore Reviews™ (36)

ReScore
Overall Rating 4.2222228/5Overall Rating 4.2222228/5Overall Rating 4.2222228/5Overall Rating 4.2222228/5rating 4.2222228
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
77% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


PD
Phillip D.
Raleigh, NC
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2019 Category: Service
a five star
It was great.
Thank you
Tony
JAMIE B H. from Southern States Hyundai responded on 12/13/2019

Thank YOU!!

-Jamie


SC
Sean C.
Raleigh, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Excellent service
Tiffany, the service advisor that helped me with my car service was exceptionally efficient and a real credit to your organization.
JAMIE B H. from Southern States Hyundai responded on 12/10/2019

Tiffany has been great! Thank you for the review and the kind words!

-Jamie


Verified Customer
Raleigh, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Customer service
I’ve brought my car twice to be serviced at this location and both times I have experienced excellent customer service , everyone was very knowledgeable, friendly and would give periodic updates. Plus they do an excellent job!
JAMIE B H. from Southern States Hyundai responded on 12/10/2019

Thanks for the review and the kind words!!

-Jamie


Verified Customer
Raleigh, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
none
none
JAMIE B H. from Southern States Hyundai responded on 12/07/2019

Thanks!!

-Jamie


Verified Customer
Corolla, NC
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Positive and capable employees
Timely and well served
JAMIE B H. from Southern States Hyundai responded on 11/23/2019

Thanks so much!!

-Jamie


SK
Susan K.
Clayton, NC
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
fast and efficient service
I made my appointment that morning on-line and arrived 30 min early.
They didn't seem to mine, they took the vehicle in and told me about hour later
what exactly what was wrong and gave me approximate quote what it would cost.
It took another hour and half to fix it and I left there with my car. I was especially
happy the next day, when I had no worries about getting to work.
JAMIE B H. from Southern States Hyundai responded on 11/23/2019

Thank you!!!!

-Jamie


Verified Customer
Clayton, NC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Service
Good job Tiffany
JAMIE B H. from Southern States Hyundai responded on 11/22/2019

Thanks so much!

-Jamie and Tiffany


PB
Patricia B.
Benson, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Excellent Service
In and out within an hour for oil change/tire rotation. Great customer service
JAMIE B H. from Southern States Hyundai responded on 11/21/2019

Thank you so much!

-Jamie


RG
Robert G.
Raleigh, NC
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Ready on Time
They have your car repair ready when they say they will have it ready!
JAMIE B H. from Southern States Hyundai responded on 11/16/2019

Thank you for the feedback.

-Jamie


YC
Yelena C.
Raleigh, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Great service
My broken engine was replaced at no cost to me and in timely manner
JAMIE B H. from Southern States Hyundai responded on 11/14/2019

Thanks for the feedback!!

-Jamie


CV
Charles V.
Garner, NC
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
MY ADVISOR IS THE GREATEST (CASANOVA)
THEY ALWAYS TAKE GREAT CARE OF ME AND MY CAR
JAMIE B H. from Southern States Hyundai responded on 11/14/2019

Thank YOU!!

-Jamie


WP
Wayne P.
Raleigh, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Blown motor limited driving
Dealership is great, service manager goes out of his way to get things done , shop foreman is personally working on my car and is very informative. Hyundai’s policy on dealing with a blown engine sucks. Sad times when are car with 28000 miles cant go 800 miles without losing a quart and half of oil. How does this car company rate so high with all these cars with blown motors.
JAMIE B H. from Southern States Hyundai responded on 11/09/2019

Don't shoot it.......YET!!!  Thanks for the review!


-Jamie


AM
Arthur M.
Durham, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
A great automobile
Location and the convenience.
JAMIE B H. from Southern States Hyundai responded on 11/08/2019

Thanks for your business and the review!

-Jamie


Verified Customer
Raleigh, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Service
Pleased with the service.
JAMIE B H. from Southern States Hyundai responded on 11/08/2019

Thank you!

-Jamie


TK
Teresa K.
Clayton, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
The staff! Everyone is always so nice.
Hyundai always provides great services. My service writer Tiffany is the best. She explained everything that was going on with my car in detail. She kept me informed while my car was being serviced. She is very knowledgeable. I appreciate everything she did for me while my car was being repaired!
JAMIE B H. from Southern States Hyundai responded on 11/05/2019

We love Tiffany!!!!! Thank You!!!

-Jamie


MJ
Monica J.
Raleigh, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Good service
Thanks!
JAMIE B H. from Southern States Hyundai responded on 11/02/2019

Thank YOU!!!

-Jamie


FS
Frank S.
Raleigh, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Great service, friendly and Great LOCATION!
Location was one reason we bought car there. Plus friendly sales and service staff!
JAMIE B H. from Southern States Hyundai responded on 11/02/2019

Thank YOU!!!!


-Jamie


DB
Donald B.
Raleigh, NC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Donald Brigham
Good service Definately would go back again
JAMIE B H. from Southern States Hyundai responded on 10/29/2019

Thank YOU!!

-Jamie


KB
Katrina B.
Morrisville, NC
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Oil Change Service
The online appointment option is great and the service time was reasonable. Great customer service by my rep and the other staff was friendly as well. You can also possibly meet a new friend while waiting in their comfortable waiting area.
JAMIE B H. from Southern States Hyundai responded on 10/25/2019

Thank YOU!!

-Jamie


JA
John A.
Raleigh, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Very helpful care
I showed up with no appointment in a panic because my trunk would not open and my purse was stored in it. EVERYONE at Southern States were very kind, nice, and helpful to me and took care of the situation in a very timely fashion.
JAMIE B H. from Southern States Hyundai responded on 10/23/2019

Thanks glad we could help!

-Jamie