We are pleased to hear that our service continues to meet/exceed your expectations. It is important for us to try to accomodate customer requests whenever possible. Thank you for your continued patronage. We look forward to seeing you for future service appointments.
Awesome to have you visit the shop again and to hear that you liked our new facility. We look forward to assisting you with your future vehicle needs.
We appreciate the opportunity to assist you with your vehicle needs. In order for us to properly diagnose a condition and provide an accurate estimate of repairs it is our shop policy for us to scan for all stored and history codes even if customer has already done so. It can be a slippery slope when a vehicle comes in pre-diagnosed. We have encountered on numerous occasions, where there was more to the reason for the engine code that required further digging. A vehicle owner may not agreed with our precautions, but especially when dealing with vehicles having 193,000 + miles, anything is possible. In regards to the AC, we did perform a A/C test which included bringing the refrigerant level to the manufacturer specs along with injecting oil and leaking tracing dye. We immediately detected a severe leak at the systems evaporator core, which could take days or hours before all refrigerant leaks out. We will admit we left the AC valve caps off in error. (We are human!) But refrigerant does not leak out because the valve caps are missing, the dye trial clearly shows the culprit. There are times that we have to be the bearer of news that a vehicle owner really does not want to get. All charges were explained prior to diagnosis/work being performed. This situation appears to be one of those times.
We appreciate the opportunity to earn your business. It would be our pleasure to assist you with your future vehicle needs.
Time is valuable to everyone and we strive to handle customers timely. We thank you again for the opportunity to assist you with your vehicle needs.
We appreciate the opportunity to assist you with your recent vehicle need(s). It is great to hear that your first visit met or exceeded your service expectations. It would be our pleasure to be part of your vehicle care team to address future needs. Thank you.
It is always nice to hear from a satisfied customer. Glad that we were able to assist you with your recently purchased vehicle and make it drive better than before. Follow up after repairs is an important part of our process. Thank you and we look forward to assisting you in the future.
We're please that we were able to met or exceed your service expectations. Superior Auto Repair strives for prompt, efficient serive/repairs. It would be our pleasure to assist you with future vehicle care needs.
We are humbled by the confidence you have demonstrated by bringing your vehicle back to us when repairs are needed. We are always going to relay to a customer our findings and repair recommendations even though at times, it is not the news the customer was hoping for. Honesty is the best policy. Some vehicle brands, like yours are definitely more costly to maintenance and repair. It is awesome to hear that we have earned your business and your willing to travel a distance to continue with us. Thank you!
There is never a good time to have a vehicle breakdown, but the day before our area was slated to be hit by massive hurricane Irma just added to prep frenzy. With no parts available due to supplier closures, we just could not make the repair and return same day as we hoped. We waiting for vehicle to arrive via tow truck and stored it in a secure area until storm passed. We treated your vehicle like it was our own. Once the shop reopened it was priority one to secure part and return to you asap.
We value your loyalty and confidence you demonstrate. It is awesome to have you as part of the Superior Family!
We appreciate the opportunity to earn your business and glad to hear that we met or exceeded your service expectations. We look forward to assisting you with your future vehicle needs.
Awesome to hear that we met or exceeded your service level expectations. Thank you for your business and we look forward to assisting you in the future with your vehicle needs.
Pleased that we were able to assist you promptly and at an affordable price. We appreciate the opportunity and look forward to assisting you with your future vehicle needs.
We strive to be prepared for each customer as they arrive for an appointment and keep them informed of their vehicle status during the visit. Thank you for your patronage.
We appreciate the opportunity to provide some insight into the persistent issue you have been experiencing with your vehicle. We make a conscious effect to be responsive to customer needs. It would be our pleasure to assist you with your future vehicle needs.