Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1309 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.7666667/5Overall Rating 4.7666667/5Overall Rating 4.7666667/5Overall Rating 4.7666667/5rating 4.7666667
Original
Overall Rating 2.26667/5Overall Rating 2.26667/5rating 2.26667rating 2.26667rating 2.26667
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Fishers, IN
2013 Hyundai Azera
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/31/2019 Category: Service
Poor communication and long repair time
Poor communication, long repair timelines, returned the vehicle dirty.
Jason B. from Terry Lee Hyundai responded on 03/31/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your last visit did not go as planned. I will be reaching out to you to see if I can help.

Jason Broaddus service manager 
Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com 
3176747432


AR
April R.
Cicero, IN
2016 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/31/2019 Category: Service
very slow service
Very slow and hardly any communication but the quality of work was good.
Jason B. from Terry Lee Hyundai responded on 03/31/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your last visit did not go as planned. I will be reaching out to you to see if I can help.


Jason Broaddus service manager 
Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com
3176747432


Verified Customer
Fishers, IN
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019 Category: Service
oil change
Quick service. In and out in under 30 minutes.
Jason B. from Terry Lee Hyundai responded on 03/31/2019

Thank you for the 5 star review 


AS
Andrew S.
Fortville, IN
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Great service. Remembering costumers.
It’s always a pleasure getting service there and the staff is great at remember who you are and what you are interested in.
Jason B. from Terry Lee Hyundai responded on 03/31/2019

Thank you for the awesome 5 star review 


CS
Christina S.
Indianapolis, IN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
The Service Team Goes the Extra Mile
They were patient in answering my many questions and even though I took the car in for just an oil change, they took the time in their busy schedule to check out something I was a little concerned with regarding the dashboard lights. I hadn’t made an appointment, but they took the time to run a check on it and make sure everything was alright. I appreciate the excellent service they provide.
Jason B. from Terry Lee Hyundai responded on 03/30/2019

Thank you for the 5 star review 


GC
Gerald C.
Fishers, IN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
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Jason B. from Terry Lee Hyundai responded on 03/29/2019

Thank you for the 5 star review 


JC
Jay C.
Noblesville, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
30,000 mile service
Extremely courteous employees that explain everything that needs to be done & the cost. Time taken for service very reasonable for first in, first out, no appointment.
Jason B. from Terry Lee Hyundai responded on 03/29/2019

Thank you for the awesome 5 star review 


DN
David N.
Noblesville, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Great People
Bryce Wood took care of all my needs with getting my tires replaced on the Sonata!
Jason B. from Terry Lee Hyundai responded on 03/29/2019

Thank you for the awesome 5 star review 


RF
Ronald F.
Carmel, IN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
They are best.
Very professional.
Jason B. from Terry Lee Hyundai responded on 03/29/2019

Thank you for the 5 star review 


MM
Miguel M.
Fishers, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2019 Category: Service
Second chance
After the follow up I’m so glad to know that the team tried to do their best to get my car ready. Actually they are going to refund a partial service provided. Let’s see how the team is performing next time. Many thanks to Jason

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2019 Category: Service
Still looking to get my car fixed
Car no fixed properly, delivered late with more problems and pretty late follow up
Jason B. from Terry Lee Hyundai responded on 03/29/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your last visit did not go as planned. I will be reaching out to you to see if I can help.

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


DA
David A.
Anderson, IN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Service change
Stopped in and used the fast track for an oil change. Service staff reminded me the the service recall (free of charge.) they completed the oil change and the recall in less than an hour....without an appointment. Well done Terry Lee Hyundai!!!!
Jason B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review 


WA
William A.
Noblesville, IN
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Great service
Clean and comfortable waiting area. Quick service with pleasant personnel.
Jason B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review 


KB
Kenneth B.
Lapel, IN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
A great staff
Super friendly staff
Jason B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review 


DS
David S.
Mc Cordsville, IN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Service Oriented Dealership
They are very friendly and skilled at the dealership. They are very prompt with service and provide helpful recommendations.
Jason B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review 


DP
David P.
Noblesville, IN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
EXCELLENT SERVICE
Arrived after work to get an oil change,was near closing time Bryce Wood kindly worked me in. Tech David M. did an excellent job,checked all systems, recommended new wiper blades,installed them for me.

Overall... was an excellent experience... thanks
Jason B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review


JB
Jack B.
Indianapolis, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
friendly---efficient
fast service---clean & neat waiting area
Jason B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review 


TH
Todd H.
Noblesville, IN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Oil Change
30K oil change and service to prevent carbon build up.
Jason B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review 


RS
Robert S.
Noblesville, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Service
As always, the team at Terry Lee Hyundai continues to shine.
Jason B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review 


Verified Customer
Carmel, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
No opinion.....
Just had a program update as requested by your mailer. Haven't had the car long enough to have any service required.
Jason B. from Terry Lee Hyundai responded on 03/28/2019

thank you for the 5 star review 


TR
Tracy R.
Indianapolis, IN
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Tracy R
The customer service. Personal care and the friendliness, professionalism and yet making you feel like you belong and they care about your needs.
Jason B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review