Lexington Tires Plus' Reviews

4.1

(128 Reviews)

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Recent Reviews

Lynn S.

Minneapolis, MN

07/18/2019

Excellent experience

So I had a tire with a slow leak I needed to get checked out. Tires plus in lexington is very close to me so I hesitantly made an appointment there. Previous experience there was not good. I was very pleasantly surprised. The place was very tidy and Eric, the manager was courteous and friendly. Would highly recommend.

Recommended

Ron R.

Saint Paul, MN

04/17/2019

They provide good service and advise every time I stop in

If you have not used the Lexington Tires plus in the last year, you should try them again. The new manager is a great guy, he works closely with customers to provide honest and fair auto service. Yesterday I stopped by with a small tire that needed air, he saw me struggling with the tire and came over to help. Within a few minutes he had my tire fixed and I was on my way. I will use them for service again and again.

Recommended

Dawn M.

Saint Paul, MN

04/01/2019

Quick and Honest

Got me in when I needed!

Recommended

Josh E.

Circle Pines, MN

03/30/2019

Very helpful

I have always had a good experience here.

Recommended

Heidi L.

Circle Pines, MN

11/12/2017

Very bad customer service and rude

I went into the store today needing a tire to be repaired he proceeded to complain about how many other vehicles he had to work on I asked him to come look at it the vehicle to see if he could repair the tire he didn't even walk out to the vehicle with me. He complain some more about all the vehicles he said he didn't have time and this was the manager of the store. You would think he could take 15 minutes out of his day to repair a tire there is a possibility I could have wanted to buy more tires from him in the future but he didn't give a crap take a few minutes out of his busy day. This is the second time that I've been treated like this at this location highly recommend never going to this place again.

Not Recommended

Rileymama R.

Circle Pines, MN

06/09/2017

**** show!

Called to see if they had time to do an oil change. David said yes, running on time no problem! Got there 10 min later and mike told me it would have been nice if I would have made an appointment. I told him I just called and what I was told. He started audibly " huffing" at me. I asked if I could get synthetic oil and he said it would be $40 plus he could give me a rebate for $10. I told him I would be back when I finished grocery shopping. When I finished shopping I called. Hadn't even made it into the shop. He said I should have made an appointment. WHAT??? He said he would rush it. 2 hours later he called. Has to get a ride. Asked if he would give me a discount for the misinformation. Huffed again. He said no. Mike you need a vacation or a drink. Maybe both. Horrible customer service!!

Not Recommended

Daniel N.

Minneapolis, MN

02/11/2017

Tire service.

Went in on 2/10/17 for a screw in my tire told man there screw in tire maybe I would not need plug put in sometimes they don't leak when u pull out he said you need to plug $21.00 well they pulled it in and guy came in and said did not leak so I said no charge for that? He said there would be a service charge I was thinking maybe $8 or nothing at all he charged the $21 receipt said repaired tire they did not put plug in or do any service I will never go to a tires plus again they should have just sent me on my way and I would have been a solid customer.

Not Recommended

Jay P.

Circle Pines, MN

10/29/2016

Avoid at all cost!!!

Had a full brand new set of tires installed on my car. Went 3 miles down the road and my low tire light comes on. Took it back and they told me they cant look at it til the next day. Tire went flat in the back and the next day they still didnt get to it and proceeded to tell me that I probably ran over a nail and it should cost that much. As of now...2 days later still no word on what the problem is. Do not go here. They are idiots!

Not Recommended

SCOTT / LISA L.

Circle Pines, MN

Chevrolet Silverado

06/24/2016

Verified Customer

Tire Repair

I went in for a tire patch and spent 3 additional visits at over an hour each to get a wheel sensor replaced that was not reading after the repair. The last visit took 2 hours to replace.

Not Recommended

KEN A.

Circle Pines, MN

Ford Escape

06/16/2016

Verified Customer

They are willing to work with their customers

Recommended

JIM/ BERNICE P.

Circle Pines, MN

Ford Taurus

05/18/2016

Verified Customer

Customer experience

I believe it was Brandon behind the counter. This was the first time in all the yrs I have been a customer I was treated rudely. Maybe Brandon was having a bad day but he needs some serious coaching. Even a smile would be nice. Let's hope next time goes better

Not Recommended

Wayne K., President of Retail Operations from Lexington Tires Plus responded on 05/21/2016 08:27 AM

Jim,
Thank you for taking the time to discuss this with me. I have spoken to Brandon and used it as a education moment. We always want to be helpful with all of our guests and need to hear when we are not performing at oour best.