Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

2793 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.7222189/5Overall Rating 4.7222189/5Overall Rating 4.7222189/5Overall Rating 4.7222189/5rating 4.7222189
Original
Overall Rating 2.4444428/5Overall Rating 2.4444428/5rating 2.4444428rating 2.4444428rating 2.4444428
98% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


MZ
Mary Z.
Kenmore, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Quick & efficient!
Great service & always friendly!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/25/2019

THANK YOU FOR YOUR GREAT RESPONCE TO HYUNDAI SURVEY AND YOUR 5 STAR RATING!! WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


JH
Jim H.
Buffalo, NY
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Service managers
Jim Schoenthal was a huge help. My vehicle was scheduled for Monday morning, but the problem was getting worse.
I called Jim early Saturday and he not only got me in, my vehicle was fixed before the day end. Gentlemen like Jim provide
such great service and always recommend this dealership because of their service department.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/25/2019

THANK YOU FOR YOUR KIND REVIEW AND 5 STAR RATING. SO GLAD WE COULD GET YOU IN QUICKLY WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


Verified Customer
Sloan, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Customer service
Service was professional, quick and thorough with a friendly staff.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/25/2019

THANK YOU FOR YOUR KIND AND 5 STAR REVIEW! WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


IW
Ingrid W.
East Aurora, NY
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great, friendly service
Recall repair was quick and efficient. Staff was friendly and we were pleased with our experience.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/25/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


DY
Donna Y.
Buffalo, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Knowledgeable and fair
Mike knows his stuff!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/25/2019

THANK YOU FOR SUCH A NICE COMPLIMENT AND THE 5 STAR RATING! WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE


MH
Michael H.
Blasdell, NY
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great service
As always excellent
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/25/2019

THANK YOU FOR RESPONDING TO HYUNDAI SURVEY AND YOUR 5 STAR RATING! WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


PK
Patricia K.
Hamburg, NY
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Great .service
Have been a customer for over 7 years and have always received great service.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/24/2019

THANK YOU FOR RESPONDING TO HYUNDAI SURVEY AND OUR 5 STAR RATING. SO GLAD YOU HAVE BEEN WITH US FOR 7 YEARS WE TRULY APPRECIATE YOUR BUSINESS!!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


KL
Karola L.
Alden, NY
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Honest, prompt and friendly service
Great service department. Mike and staff are exceptional!!
Wouldn't go anywhere else for service!!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/24/2019

THANK YOU FOR YOUR KIND RESPONSE AND YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


GA
Gene A.
Chaffee, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
friendly
Friendly and professional service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/24/2019

THANK YOU FOR YOUR 5 STAR RATING AND FOR RESPONDING TO OUR HYUNDAI SURVEY. WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


Verified Customer
Alden, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
A-1
Eficency and personable!!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/24/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND YOUR 5 STAR RATING! WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


BT
Barbara T.
West Seneca, NY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
The people are great!
I have been dealing with Towne Hyundai Orchard Park for many years now. Not once have I ever had a bad experience. The people are great. I even don't mind waiting for the work to be done on my car. The waiting area is comfortable and relaxing. They explain everything that needs to be done. And when the job is done they explain everything that was done. Honest and straight forward. Great dealership, great sales people and terrific service department.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/24/2019

THANK YOU FOR YOUR KIND WORDS AND 5 STAR RATING. WE TRY FOR COMPLETE SATISFACTION WITH OUR CUSTOMERS AND WE VALUE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


CM
Cathy M.
Lancaster, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Great People
The people at ‘this dealership are very courteous and professional.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/22/2019

THANK YOU FOR THE KIND WORDS AND THE 5 STAR RATING!! WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


CZ
Cynthia Z.
Buffalo, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Excellent
Excellent service excellent care excellent workers
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/22/2019

THANK YOU FOR YOUR KIND WORDS AND THE 5 STAR REVIEW!
WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


RD
Roger D.
Buffalo, NY
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Best place to go.
Bought my first Elantra back in '03. Have always received the best of service from Mike and the Guys.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/21/2019

OUR PLEASURE TO BE OF SERVICE ROGER, THANK YOU!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


BA
Barbara A.
Orchard Park, NY
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Can`t beat this Service Dept.
Always a comodating to any service I need whether scheduled or emergency.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/20/2019

THANK YOU FOR YOUR KIND RESPONSE AND THE 5 STAR RATING! WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


WW
William W.
Angola, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2019 Category: Service
service
expected rain guards to removed and re set,and a washed vehicle
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/21/2019

THANK YOU FOR TAKING MY CALL TODAY. I UNDERSTAND YOUR CONCERN. OUR ACCESSORIES MANAGER BOB WALCK STATED THAT THE RAIN GUARDS HE HAS INSTALLED WILL BE WARRANTED FOR 3 YEARS, - UNLIMITED MILEAGE - WHICH WILL CARRY YOU TO 9/29/21. AGAIN - IF THERE IS A CONCERN AND YOU HAVE A SMART PHONE - TAKE A SHORT VIDEO. YOU CAN E MAIL IT UP HERE TO ME - MIKE LUCE - I WILL FOLLOW THROUGH FOR YOU. E MAIL IS "MLUCE@TOWNEAUTO.COM"
APPRECIATE THE OPPORTUNITY TO ASSIST
THANK YOU
MIKE LUCE


RJ
Ronald J.
Fredonia, NY
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
The best
Always honest with great service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/20/2019

THANK YOU FOR YOUR KIND WORDS AND YOUR 5 STAR RATING.
WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY MIKE LUCE AND THE HYUNDAI SERVICE TEAM


LR
Linda R.
Hamburg, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Another Satisfied Customer
Service is always professional, quick and courteous. I have never had a mediocre experience at Towne Hyundai. I also hope someone keeps me updated on the availability of the new Santa Cruz which will be available in the Spring of 2020.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/20/2019

THANK YOU FOR YOUR 5 STAR RATING AND YOUR KIND WORDS. WILL BE GLAD TO UPDATE ON SANTA CRUZ UPON IT'S ARRIVAL.
WE SINCERELY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE


RN
Richard N.
West Seneca, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Satisfied customer
Fast, courteous service! Waited for me vehicle. Quick in and out!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/20/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND YOUR 5 STAR RATING! WE SINCERELY APPRECIATE YOUR BUSINESS.

THANKS AGAIN, MIKE LUCE


Verified Customer
Hamburg, NY
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
All the employees and the excellent service.
It is very quick and easy to receive service on your car. The work done is very thorough.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/20/2019

THANK YOU FOR YOUR KIND RESPONCE AND YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE