Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

2132 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.6666647/5Overall Rating 4.6666647/5Overall Rating 4.6666647/5Overall Rating 4.6666647/5rating 4.6666647
Original
Overall Rating 2.333332/5Overall Rating 2.333332/5rating 2.333332rating 2.333332rating 2.333332
98% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


Verified Customer
Buffalo, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Friendly staff
Attendant was courteous and knowledgeable

JA
Jennifer E A.
Buffalo, NY
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great job!
Very clean waiting room and nice people

GM
Gregory M.
East Concord, NY
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Repeat Customer
The people at the dealership, in all departments, have always been very helpful. This is my 2nd Hyundai purchased from Towne Hyundai and I recommend them to anyone who asks.

WW
William W.
Buffalo, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great People
People that work a Towne Hyundai Orchard Park are very courteous, professional and friendly.

JO
James O.
Buffalo, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Recent Service
Always quick, prompt, professional friendly service Much appreciated
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/18/2018

THANK YOU VERY MUCH FOR USING OUR QUICKLANE, GREAT GROUP!!
THE HYUNDAI SERVICE TEAM


NP
Nancy P.
Hamburg, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Seamless Inspectuon Appointment
I had an appointment for my annual inspection. There were no issues and I was done in 30 mins.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/17/2018

APPRECIATE YOU CHOOSING US, THANK YOU
THE HYUNDAI SERVICE TEAM


LM
Larry M.
Lake View, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
great customer service as usual
Customer service is awesome. I showed up on the wrong day for my appointment as error on my part. They squeezed me in anyway with very minimal delay. Really appreciate the courtesy and professionalism.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/17/2018

THANK YOU!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


DR
Donna R.
Boynton Beach, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Ms.
Excellent service!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/14/2018

THANK YOU, YOUR SURVEY IS APPRECIATED!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


Verified Customer
Buffalo, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Excellent Dealer
Towne is always excellent to work with. They have awesome customer service. I feel they are honest with me and that's the reason they have earned my business.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/13/2018

THANK YOU, WE WANT TO EARN IT EACH AND EVERY TIME!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


Verified Customer
Hamburg, NY
2011 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
good place to take your vehicle for service
good place to take your hyundai for service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/13/2018

THANKS, WE APPRECIATE ARE GREAT CUSTOMERS!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


NL
Nancy L.
West Seneca, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Awesome
Great fast service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/13/2018

APPRECIATE YOUR RESPONSE!!!
THANK YOU
THE HYUNDAI SERVICE TEAM


RF
Robert F.
Orchard Park, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
once again, OUTSTANDING!
Outstanding personnel and work place habits, just outstanding.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/12/2018

THANK YOU VERY MUCH ROBERT!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


SO
Shannon O.
Hamburg, NY
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
consistent great service
This group always does a great job, reasonable prices, and terrific staff. Nice waiting room, and they even washed my car, probably because they weren't that busy that day, but still – that was very nice :-)
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/12/2018

THANK YOU, WE TRY TO WASH AS MANY AS WE CAN. MON - FRIDAY 7-4 - WE HAVE A DEDICATED PERSON ON "DUTY".
THANKS FOR THE RESPONSE!!
THE HYUNDAI SERVICE TEAM


KF
Karen F.
Hamburg, NY
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Consistent top quality service
I have been going to Towne Hyundai for years not only to buy my vehicles but to have them serviced. The service of the "Mike" crew is always top notch!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/12/2018

APPRECIATE YOUR RESPONSE, THEY ARE QUITE A CREW!!
APPRECIATE THE NICE COMMENTS
MIKE LUCE
THE HYUNDAI SERVICE TEAM


BR
Bertha R.
Orchard Park, NY
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Likable staff!
They are courteous!
We like the sheet given that states everything that was checked over! We were happy to get all green check marks!
Thank you for the water and coffee that is offered in the waiting room!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/12/2018

THANK YOU, - YOU ARE VERY WELCOME!!
THE HYUNDAI SERVICE TEAM


LB
Lindsey B.
Perry, NY
2011 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Safety & Honesty
Rob was very honest with my husband and I regarding all of the work I needed to have done on my car (neglect on my part). As far as safety is concerned and the cost associated with it. Towne Hyundai had my car done by days end and even washed it!! I am super happy with their service and will definitely go back!!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/11/2018

THANK YOU, ROB WORKS HARD TO MAKE IT RIGHT!!

THE HYUNDAI SERVICE TEAM


Verified Customer
Orchard Park, NY
2013 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Service so so
The initial visit was great. Was given professional service and told price for oil change. Upon return price was higher. I was rudely told the explanation . I said sorry you gave me a price so they adjusted it with a tone to voice. Will not return
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/11/2018

THANKS FOR THE CALL BACK AND EXPLANATION. I SELDOM IF EVER HEAR THIS CONCERN FROM OUR QUICK LANE PERSONNEL. THE MANAGER PAT WILL BE HANDLING THIS CONCERN. THANKS FOR THE FEEDBACK, IT ENABLES THE GROWTH TO CONTINUE CORRECTLY!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


AM
Audrey M.
Buffalo, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Service work
The employees were very pleasant. I got amazing service. I will definitely be returning.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/11/2018

THANKS FOR THE VERY NICE RESPONSE, MUCH APPRECIATED!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


KC
Kevin C.
Lancaster, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018 Category: Service
Oil Change
Just a routine service item but very efficient and courteous. Thanks.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/10/2018

YOUR TIME IS IMPORTANT!!
THANK YOU
THE HYUNDAI SERVICE TEAM


JZ
Junaid Z.
Buffalo, NY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
short wait, no gimmicks
Short wait and no gimmicks. Other shops push you to replace brakes, battery, tires etc. even before needed.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/10/2018

ADVISE, NO PRESSURE AND PRIORITIZE  NEEDED ITEMS; YOU MAKE THE DECISIONS!!
THANK YOU!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM