Came back for service that wasn't done at previous visit.
After calling to speak with the shop manager Terry to let it be known that I had a strong sense that my oil had not been changed when I had been in for some work a few months prior (4 new tires, shocks, struts, etc.) considering the oil light was coming on for the first time in the history of me owning this vehicle which I've been the only owner of, I was told to go ahead and bring it in and they would take care of it, so I headed over to have the oil checked. When I got there, there was only 1 other person in the waiting room. After waiting for over an hour in the waiting area with my 2 year old daughter, they were finally going to take my vehicle back. I requested to see the oil as it came out, and as I had suspected, what little oil did come out was thick and black as night. I reiterated that it didn't look like the oil had been changed at my prior visit which I had suspected due to the fact that the washer fluid was also completely empty after that service had supposedly been done which was also extremely ill-timed given that I drove down to Sanibel Island, FL immediately after that prior service which is a 10 hour drive with no way to wash my windshield while driving. I was then told by the gentleman I'd been speaking to (Kenneth or Kieth I believe), that I was 1400 miles over the 3000 mile recommended oil change mileage, as if to suggest it was my negligence that caused the oil light to come on and the oil to be so low and black. Again, I have NEVER had the oil light come on before, even when there are times I would stretch the oil changes to 5000 or so miles in between, which is acceptable , even though it's "recommended" to do it at 3000. However, the one that got skipped put my vehicle closer to 10-12,000 miles in between, thus the oil light and extremely low, black oil being the result. I then asked him if he could find the previous ticket when the oil should have been changed to see if there were any remarks regarding the type of oil, etc. to give an indication if it had or hadn't been done so we could see what had taken place instead of assume and insinuate, and he said he'd get to the bottom of it. By the time my car was pulled back around front, there was no mention of whether or not he did find the prior ticket as if it were a non-issue at that point. So I basically had to come in and wait 2 hours for a service that I had paid for a few months prior, with no explanation or acknowledgement of their lack of performing the service previously, and no offer to change it again in the near future to clear out what was left from having it overlooked previously. It left something to be desired as far as me feeling I'd want to return for any future service for sure.