Watermark Hyundai of Marion has a professionally managed service department open extended hours to accommodate our customers' busy schedules. Watermark Hyundai of Marion has a professionally managed service department open extended hours to accommodate our customers' busy schedules.
This is literally the worst mechanic experience I have ever had in my life. This business didn't schedule us correctly the first time and so we had to wait another 2 full months on their wait-list because that's how far out they book recall repairs, they took 2 full days just to INSPECT something (not fixing anything), they ordered the wrong part and didn't realize until after we brought our car back in and A FULL DAY had passed, and then they had the audacity to charge us $100 to reset a check engine light.
Details:
When we first went to schedule our recall here they were scheduling a whole two months out, which would have been fine if not for everything else. Once we finally brought the car in, they told us they didn't know what happened, but they didn't even have us on the schedule, so we would have to reschedule and wait another 2 months. Okay, mistakes happen. Two months pass after rescheduling, we finally bring the car in again and drop the keys off the day before in their key drop box (I let them know we would be doing this the day before). We called the next day later in the day to ask when they would be finished and they said not until tomorrow. So we wait another day. Tomorrow rolls around and they call us just an hour before closing to tell us that all they were able to do was "inspect it to make sure of the part it needs," so in other words, it took them 2 full days just to "inspect the car to figure out the part it needs" despite the part being listed in the recall. They then tell us that they would have to order in the part. A week rolls around. They tell us the part has come in, so we bring the car back in. Another 2 days of waiting for them to get to our car because they "didn't have enough time to get to it" in one day. They called us up on the second day to tell us that they "accidentally ordered the wrong part," and that they would have to order it in again and it would take a few more days. We pick up our car, get a call a few days later and come back in to drop off our car. They then had the audacity to call us that day to ask "if we would mind if they got to the car tomorrow" since they were busy that day despite us having the car dropped off before they had even opened just as we did before. Although I usually am very patient, this situation was so unreal and unprofessional that I couldn't believe this place was an actual dealership. We told them no, we needed the car finished today, and they finished it and had the gall to charge us $100 to reset the car's check engine light after all that they put us through--all of the time they wasted for us, the gas money we spent driving back and forth over and over.