ReScore Reviews™ (2)
Ryan the shop manager, Spoke with Sherrill (Steve's Wife) who made the review and explained to her the scenario a little more in depth and also told her that Steve approved Ryan to leave the new alternator in the vehicle at a discounted price as well as we did not charge for the wiring repair that was required. After a very nice conversation between Ryan and Sherrill, she was very understanding why the neccesary repairs were done and completed with approval and that she was willing to rescore her initial review for us. Thank you again for your business Retlick's!
Sorry to hear about your negative feedback, we are very sorry that our 4 by 8 foot plexi glass counter divider was not up to your standards, as we take all possible measures to protect ourselves and most importantly our customers.
spoke with Cassie, explained to her with more detail again on why we replaced the broken / missing valve which was creating a large vacuum leak in the system and had to be replaced first in order to move forward with properly diagnosing the other 10 engine codes. Hopefully the additional explaination helped her understand more.
Hey Mark, once again We are Sorry we could not help you with the repairs needed to your vehicle, your vehicle required nitrogen for the air suspension to turn the service suspension light off after you had made your own repairs to the vehicle, as explained we unfortunately do not have any nitrogen on site here at our shop so were unable to do that for you.