Weissman Automotive

Roy came in with his 1987 Chevy Corvette that had a hesitation upon acceleration, we were able to diagnose the issue and fix his hesitation problem, he was then informed that the check engine light is still coming on due to possible wiring issues that would need further diagnostics ( Roy DECLINED further work or more diagnostics as long as his hesitation issue was gone and he was also informed that the check engine light will be back on ) not sure where the confusion is but he was aware the light will be back on. As far as Roys NO START problem, we informed Roy that the battery may be weak and need replacing due to the fact it went dead a few times for us during diagnostics to find hesitation issue. When Roy came to pick up his vehicle it was dead, he then stated he has been having this problem and said "it would sometimes click a few times and then sometimes start" we never told him it needed a new starter, after he explained that we told him that sounds like a possible starter issue based off his description of his problem.... again not sure where the confusion is ?

The Correct diagnostics was done to Raj's Vehicle, we told him his exhaust flex pipe was leaking which he knew had been for a long time and that he also possibly had a plugged catalytic converter, but we would not know that for sure until taking apart the exhaust system, Raj said he understood and DECLINED REPAIR and said he would do the work at his house. Maybe he possibly replaced the wrong part ? Did not complete his own work properly? We recommend that he should bring vehicle in to verify the work he did on his own.

We stand behind our service and diagnostics 100%, that is the reason we recommend that Raj brings the vehicle in for us to look at and verify the work he did on his own, and that the work he did on his own was done correctly. If we mis-diagnosed the problem we will be more than happy to refund his money, but i cannot do anything until he brings the vehicle in for us to check, Thanks !

Called and spoke with Michael, He was just confused ( not knowing much about cars he said ) as to what we replaced, after showing him what we replaced he then realized he was looking at a different wire that was unrelated to the spark plugs and spark plug wires that we replaced.

Unfortunately parts do fail, even new parts.. as they did in this case. All parts and labor were covered under warranty with no additional charges to customer. We tried to explain to Heidi that parts do fail and stated to her that we do not make the parts, but we stand behind our service and parts 100% as we did in this case.

The $80.00 ( hourly service rate )  that you authorized was for the first hour of diagnostics which was completed, at that time you were advised of further electrical system repair needed that would have costed more, you declined further repair. If there is anything we can explain better for you or do please let us know.

Sorry to hear about your negative feedback, we are very sorry that our 4 by 8 foot plexi glass counter divider was not up to your standards, as we take all possible measures to protect ourselves and most importantly our customers. 

spoke with Cassie, explained to her with more detail again on why we replaced the broken / missing valve which was creating a large vacuum leak in the system and had to be replaced first in order to move forward with properly diagnosing the other 10 engine codes. Hopefully the additional explaination helped her understand more.

Hey Mark, once again We are Sorry we could not help you with the repairs needed to your vehicle, your vehicle required nitrogen for the air suspension to turn the service suspension light off after you had made your own repairs to the vehicle, as explained we unfortunately do not have any nitrogen on site here at our shop so were unable to do that for you. 

Spoke with Debbie, we are not really sure what the foam pieces she was picking out of her vents are. Informed her that we were in the engine bay replacing a Coolant Outlet and shouldn't have anything to do with foam getting into her vents, would like her to stop in so maybe we can see what she has going on. As far as stuff on seats and mat, our technicians always use seat covers and floor mats to avoid stuff getting on seats, but if there is something that needs to get cleaned up we will be more than happy to take care of it for Debbie.