ReScore Reviews™ (2)
Ryan the shop manager, Spoke with Sherrill (Steve's Wife) who made the review and explained to her the scenario a little more in depth and also told her that Steve approved Ryan to leave the new alternator in the vehicle at a discounted price as well as we did not charge for the wiring repair that was required. After a very nice conversation between Ryan and Sherrill, she was very understanding why the neccesary repairs were done and completed with approval and that she was willing to rescore her initial review for us. Thank you again for your business Retlick's!
The Correct diagnostics was done to Raj's Vehicle, we told him his exhaust flex pipe was leaking which he knew had been for a long time and that he also possibly had a plugged catalytic converter, but we would not know that for sure until taking apart the exhaust system, Raj said he understood and DECLINED REPAIR and said he would do the work at his house. Maybe he possibly replaced the wrong part ? Did not complete his own work properly? We recommend that he should bring vehicle in to verify the work he did on his own.
We stand behind our service and diagnostics 100%, that is the reason we recommend that Raj brings the vehicle in for us to look at and verify the work he did on his own, and that the work he did on his own was done correctly. If we mis-diagnosed the problem we will be more than happy to refund his money, but i cannot do anything until he brings the vehicle in for us to check, Thanks !