ReScore Reviews™ (1)
Spoke with Debbie, we are not really sure what the foam pieces she was picking out of her vents are. Informed her that we were in the engine bay replacing a Coolant Outlet and shouldn't have anything to do with foam getting into her vents, would like her to stop in so maybe we can see what she has going on. As far as stuff on seats and mat, our technicians always use seat covers and floor mats to avoid stuff getting on seats, but if there is something that needs to get cleaned up we will be more than happy to take care of it for Debbie.
I spent between $600 and $700 there trying to get the car to run smoothly and erase thee check engine light from coming on,
Upon picking up the car the engine light was still on but they said I was mainly there just to get the car running right..
I left it there one more day and came in the next morning to pick it up and the battery was dead.
Upon further communication I was told it was my starter.
I decided to fix it myself . Replaced the battery .Starter was never an issue.
Oh yeah, the check engine light is still on.
Very unprofessional .Will not go back.
Wish the owner would have been there .Nice guy from the few time Ive met him.
Roy came in with his 1987 Chevy Corvette that had a hesitation upon acceleration, we were able to diagnose the issue and fix his hesitation problem, he was then informed that the check engine light is still coming on due to possible wiring issues that would need further diagnostics ( Roy DECLINED further work or more diagnostics as long as his hesitation issue was gone and he was also informed that the check engine light will be back on ) not sure where the confusion is but he was aware the light will be back on. As far as Roys NO START problem, we informed Roy that the battery may be weak and need replacing due to the fact it went dead a few times for us during diagnostics to find hesitation issue. When Roy came to pick up his vehicle it was dead, he then stated he has been having this problem and said "it would sometimes click a few times and then sometimes start" we never told him it needed a new starter, after he explained that we told him that sounds like a possible starter issue based off his description of his problem.... again not sure where the confusion is ?
Called and spoke with Michael, He was just confused ( not knowing much about cars he said ) as to what we replaced, after showing him what we replaced he then realized he was looking at a different wire that was unrelated to the spark plugs and spark plug wires that we replaced.
Unfortunately parts do fail, even new parts.. as they did in this case. All parts and labor were covered under warranty with no additional charges to customer. We tried to explain to Heidi that parts do fail and stated to her that we do not make the parts, but we stand behind our service and parts 100% as we did in this case.
The $80.00 ( hourly service rate ) that you authorized was for the first hour of diagnostics which was completed, at that time you were advised of further electrical system repair needed that would have costed more, you declined further repair. If there is anything we can explain better for you or do please let us know.
Keep good people in your employ. That's always important!
Thank you for your assistance yesterday.
You were very busy and that speaks volumes!