Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

2161 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.2500038/5Overall Rating 4.2500038/5Overall Rating 4.2500038/5Overall Rating 4.2500038/5rating 4.2500038
Original
Overall Rating 2.23077/5Overall Rating 2.23077/5rating 2.23077rating 2.23077rating 2.23077
91% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


Verified Customer
Jacksonville, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2019 Category: Service
Service Appointment
Wait time is too long.

LC
Linda C.
Callahan, FL
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Service
Staff friendly. Wait time was as expected. Car wash was not very good this time.

Verified Customer
Jacksonville, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2019 Category: Service
Managment
No comment

DH
Debra H.
Jacksonville, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2019 Category: Service
Waiting time
Waiting time

JL
James L.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2019 Category: Service
Service
I received unsatisfactory service from the dealership was never told that I had bad tires on my car when I paid to have my tires balanced and rotated. Which made my vehicle unsafe and I went out of town in my vehicle and that is how I found out about my bad tires. I had to stop and get my tires replaced at a tire shop on my way out of town which made me very very pissed.

LW
Linda W.
Jacksonville, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Service Advisor
Great service for service advisor.

Verified Customer
Jacksonville, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Awesome Parts and Service
Service was great. Sherman was very nice and helpful. Parts Counter people were great.
RICHARD R L., Service Manager from Westside Hyundai responded on 03/12/2019

AA,

  We really appreciate your years of coming here and bring all of your Hyundais here for us to service.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

SM
Shawanna M.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Service
Awesome
RICHARD R L., Service Manager from Westside Hyundai responded on 03/12/2019

Shawanna,

  Thank You for your reviwe.  I am glad we were able to give you a good experience.  Many happy returns!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

JC
Joseph C.
Jacksonville, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Every time I take my car good service
Great service and people love my Santa Fa Sport
RICHARD R L., Service Manager from Westside Hyundai responded on 03/08/2019

Thanks Joe! 

  Have a GREAT weekend!  Love helping to keep that Santa Fe riding smooth and shining bright ;-)

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Middleburg, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/05/2019 Category: Service
GO SOMEWHERE ELSE
THEY CAN NOT DO ANYTHING RIGHT THE FIRST TIME AROUND---NOT SELL YOU YOUR CAR OR SERVICE THE CAR THEY SOLD!!!
RICHARD R L., Service Manager from Westside Hyundai responded on 03/07/2019

We are so disapointed you have experienced these situations!  Please give me a call or email to discuss further and see if we can make things better. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

EM
Eric M.
Jacksonville, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Great service
Thanks for the service
RICHARD R L., Service Manager from Westside Hyundai responded on 03/07/2019

Eric,

  Thanks for choosing us to provide you service!  You keep bringing in that Sonata and we'll keep doing our best! 

Deal? :-)

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

MW
Mechelle W.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Great Job!!!
Awesome customer service, starting with the service techs who greets you outside soon as you pull into service.
RICHARD R L., Service Manager from Westside Hyundai responded on 03/07/2019

Well well well Mechelle That's a totally awesome review!!!! Can't wait to be the first to greet you on your next visit!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

DA
Diane A.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Easy to get appt. via ph or online, convenient appt. times, good service and nice carwash!
This is my third Hyundai serviced by Westside Hyundai. They have always performed well. They even gave me a loaner car during one prior repair.

Verified Customer
Jacksonville, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Customer service
I love the environment everyone is courteous
RICHARD R L., Service Manager from Westside Hyundai responded on 03/07/2019

If yopu keep showing up with your Sonata, we'll keep being nice to you ;-) ... So you better not stop being our customer!!!!!!!!

~ Thanks!! 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

AG
Aretha G.
Folkston, GA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
out in no time
I was out in no time. I thought I was going to be there abut 2 and a half hours but they got me out of there quick.

Verified Customer
Jacksonville, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
People
The workers make it work!

BM
Barry M.
Jacksonville, FL
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
They improved all aspects of the dealership
The service was quick thorough and complete.

Verified Customer
Jacksonville, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/21/2019 Category: Service
Service
It was ok

MW
Mekiali W.
Jacksonville, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
Tune up
Great work
RICHARD R L., Service Manager from Westside Hyundai responded on 02/23/2019

Thank you so much! We feel so lucky to have such awesome customers!!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Better late than never
Service this time took longer than expected. Was told 2 hours for an oil change and wiper install an it took 3. Got the car back and found that the drivers floor mat was wet, the courtesy mat was still in place, and a cup of half eaten trail mix was found in the center console cubby.
RICHARD R L., Service Manager from Westside Hyundai responded on 03/07/2019

Wow,  sorry for these issues. Give me a call and we'll make good on this stuff.  No excuses for these issues. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050