ReScore Reviews™ (54)
Thank you for the opportunity to make it right. We will take care of your car. I hope will will continue to work together on your vehicle.
Mrs. Thompson. I apologize it took over three hours for your service to be completed. The service director will be contacting you to rectify the issue.
Thank You for takingthe time to give us your feedback. We welcome all comments, that is how we get better. I was disappointed to read how our staff failed you as detailed in your response.
I am always available an would welcome the chance to make your experience better, if only after the fact. I am ast the store 8am to 6pm Monday thru Friday. Please call or email anytime. My contact is listed below.
We are so disapointed you have experienced these situations! Please give me a call or email to discuss further and see if we can make things better.Richard Lupo
1) a lightbulb being out
2) a screw in my tire
3) Oil Change/Service
4) Door lock doesnt function - bad actuator
After having my car from 0900 until 1645 - the oil change was done. The lighbulb was installed (by my service advisor as a favor).
The tire "can't be fixed or patched - it has to be replaced" This proves to UNTRUE - therefoire, a lie!!!!!! I had it patched at another car service place later that day
My door handle was replaced at a prior visit (the handle was separating from the car door). Ever since then, the door will not lock by using the key (or unlock). I have been back 2 times to have this replaced. It is STILL NOT FUNCTIONING. The part they installed at this specific visit was "no good." I will have to go back a 4th time to get this corrected - this should NEVER Happen!!!!
I was told to pick up my car at 1645. The service department was already closed at this point. No one told me that I would be going to the cashier to pay and receive my keys. I was almost escorted off of the premises because that casheir was slow as molasses (like the sloths at the DMV in that animated movie). If this happens again there will be an issue - I ASSURE YOU - Get the COPS involved if you think you need to. This is ridiculous. How do you stay in business with this kind of crap going on?????????
I want you to know I have personally reviewed your situation and agree with you. We can do better. Your service advisor, Sebastian, will be reaching out to you so we can get you an appointment to finally correct this issue.
Upon completion of the work, you and I will inspect the vehicle to make sure we are satisfied. No need to get the cops invoolved! I look forward to meeting you very soon. If you have any further questions before your visit, please contact me directly.
Second; I'm called back by the technician and told total work needed would be $1700+, and the manager is not willing to give any kind of break on labor for a customer of 4 years.so I told them just perform the $596 worth of work, which was about $180 dollars in parts the rest on on labor and taxes.
Third; when I pick up my vehicle the lady at the desk appears as if she has an attitude and I don't even receive a thank you after I pay $596 of my hard earned money.
2 days later took it to Sears Auto and saved $500 on the work they weren't willing to offer a small break on, thanks Westside Hyundai for pushing me to shop around and save.
I apologize to hear about your recent service visit. I will reach out to you this morning and see if there is anything I can do to earn your business back.
Ty you for the time in speaking with me. I will follow up with you once I have a resolution for you.
We will be in contact with you this morning and do whatever we can to get this situation resolved to your satisfaction.
I apologize to hear about this recent service internaction. If you wish to discuss this any further please reach out to me at 904-384-0050 or email at firstname.lastname@example.org.
I will reach out to you this afternoon in regards to you situation.