Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

2162 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.2500038/5Overall Rating 4.2500038/5Overall Rating 4.2500038/5Overall Rating 4.2500038/5rating 4.2500038
Original
Overall Rating 2.23077/5Overall Rating 2.23077/5rating 2.23077rating 2.23077rating 2.23077
91% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


ND
Nancy D.
Jacksonville, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/04/2019 Category: Service
No review
None
RICHARD R L., Service Manager from Westside Hyundai responded on 07/10/2019

Nancy,

  Hope you're enjoying that new Kona as much as we  love taking care of you!  Thanks for everything!


Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

VT
Virginia T.
Jacksonville, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2019 Category: Service
Mrs
They clean your car for free
RICHARD R L., Service Manager from Westside Hyundai responded on 07/02/2019

Virginia,

  Thank You for being a customer and giving your time to give  us feedback. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

AK
Anna K.
Jacksonville, FL
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2019
Best car buying experience ever!
We agreed on a price over the phone. When I got there to pick up my car I was greeted by the friendly, professional staff. There were no hidden fees or attempts to change the agreed upon price. While the paper work was handled I was encouraged to take the car out for a test drive to make sure it was exactly what I wanted. Once back at the dealership Tavaris McGee sat in the car with me and showed me how everything worked. He is a huge asset to this dealership as he really knows his stuff. He was pleasant, personable, and patient with this older, not so tech savy, woman. I left loving my new Santa Fe and feeling fairly comfortable with all my new bells and whistles. I would recommend this dealership to anyone looking to buy a new Hyundai.6/29/19

BR
Brenda R.
Macclenny, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2019 Category: Service
Service
Great service. Waiting area could be cleaner, fixed up some, but service people are friendly and helpful.
RICHARD R L., Service Manager from Westside Hyundai responded on 06/23/2019

Brenda, thank you for being so kind and a great customer. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
services rendered ....recall
Service was good but a little lengthy
RICHARD R L., Service Manager from Westside Hyundai responded on 06/12/2019

Thank You for letting us take car of the updates to your car.  We hope to see you back for your future needs. Our team will ensure your time requirements are met in the future. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2019 Category: Service
Oil change
Love the price. Awesome Customer service. Need to work on detailing Cars.

Verified Customer
Jacksonville, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2019 Category: Service
Excellent service. Long wait
Service is excellent. Only issue is with the extremely long wait for service to be completed.

Verified Customer
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
More communications.
I like the location of the cardealership and the staff has it's quality.

Verified Customer
Jacksonville, FL
2015 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2019 Category: Service
Close proximity
Car detailing could have been better.

FW
Frenchess W.
Jacksonville, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2019 Category: Service
Always gets good service
I’ve been coming to get my car service for the past 2 years and I have gotten excellent service and communication from the workers that service my vehicle.

DF
Dianne F.
Jacksonville, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2019 Category: Service
Oil change
Good

Verified Customer
Jacksonville, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
Service
Overall, it's a good place. Fixed my car multiple times with no complications.

MC
Mark C.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Sales
The Service

Verified Customer
Middleburg, FL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
Staff
The staff are very nice.

Verified Customer
Jacksonville, FL
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2019 Category: Service
Oil change
Service should be quicker when you have an appt and you should be updated on progress when you have been waiting more than 2 hours.

AM
Ainsworth M.
Jacksonville, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019 Category: Service
No hassle
It was no hassle in and out in no time and job was well done

Verified Customer
Jacksonville, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2019 Category: Service
2013 Sonta
Trail mix and massage chairs help pass the wait time.

CW
Calvin W.
Yulee, FL
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2019 Category: Service
Good
Good

Verified Customer
Jacksonville, FL
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2019 Category: Service
Car service
Convenience and staff always friendly.

DS
Dorthy S.
Jacksonville, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2019 Category: Service
Close to home dealer where I bought me car.
Staff could be friendlier. More like family, not just business.