ReScore Reviews™ (65)
Thank you for taking the time for talking to me. I am glad we were able to work this out.
Thank you for your input. I understand that it is frustrating when the same light comes on but in looking at your history the light has been on for misfires. There have been 2 differant coils that have casued the problem. Please contact me if this happens again.
Thank you for your input. I am sorry that there has been a communication problem. I know one of the technicians talked with you about the vibration -- without diagnositic that would have been just what he thought. Once we did the balance of the tires and found that did not solve your issue you were not charged. That is when the technician found the issue with the axle. The axle does not have an effect on the alignment. Please give me a call the next time you come in.
I am sorry about the confusion with your vehicle and repair. I have discussed the mix up with the cashier. I do see that the oil change price was incorrect. Please give me a call so we can talk. Thank you for your understanding.
Thank you for the opportunity to make it right. We will take care of your car. I hope will will continue to work together on your vehicle.
Mrs. Thompson. I apologize it took over three hours for your service to be completed. The service director will be contacting you to rectify the issue.
Thank You for takingthe time to give us your feedback. We welcome all comments, that is how we get better. I was disappointed to read how our staff failed you as detailed in your response.
I am always available an would welcome the chance to make your experience better, if only after the fact. I am ast the store 8am to 6pm Monday thru Friday. Please call or email anytime. My contact is listed below.