Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

956 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 5 days ago

Reviews


JM
Johnny M.
Verona, WI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Johnny said he has visited this business for years and they always do a great job.
This review was collected via phone interview by Customer Research Inc.

CL
Cody L.
Madison, WI
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Cody said the business provided timely service, and they communicated well. They were good and honest.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Cross Plains, WI
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Mike said this business provided great service. The staff had a great approach.
This review was collected via phone interview by Customer Research Inc.

RQ
R Q.
Pittsville, WI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
Excellent service
Reid has been taking care of my daughters car(s) for the last several years. I don't live in the Madison area so when my daughter moved there we lucked out and she starting taking her vehicle here for oil changes and other maintenance issues. Reid does a super great job, always explains everything in a manner you can understand, good prices, they have gone out of their way to get her ( she has owned 3 different cars) car in to fix it on several occasions. I would highly recommend wrench it Auto to anyone in that area. Nice guys always helpful, go out of their way for the customer- you just don't find that at many businesses anymore now a days!

BF
Brad F.
Madison, WI
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Brad said he was happy with the business, and the service was timely.
This review was collected via phone interview by Customer Research Inc.

AK
Al K.
Wisconsin
Toyota Tacoma
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2017 Category: Service
Al said the service on his tires was good but the vehicle rides too hard.
This review was collected via phone interview by Customer Research Inc.

GS
Gale S.
Madison, WI
Oldsmobile Cutlass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017 Category: Service
Gale said this business took care of him and did the work when he needed it done.
This review was collected via phone interview by Customer Research Inc.

TL
Travis L.
Madison, WI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017 Category: Service
Travis said the mechanics are really great. He can drop his vehicle off while he's at work and they get it done by the time he needs to pick it up.
This review was collected via phone interview by Customer Research Inc.

EM
Eve M.
Middleton, WI
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017
No complaints.
Efficient. Trustworthy. Explanatory. I have been taking my car to Wrench for a number of years with complete satisfaction.

SH
Sarah H.
Middleton, WI
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Sarah said the service was really good. The employees went over her estimate really well.
This review was collected via phone interview by Customer Research Inc.

AY
Amy Y.
Deerfield, WI
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Amy said Ben was very knowledgeable, straight forward and matter of fact. She appreciated not being lectured regarding vehicle maintenance.
This review was collected via phone interview by Customer Research Inc.

DN
Daniel N.
Mc Farland, WI
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2017
High customer focus!
Ben and Reid are incredibly accommodating to my schedule and the service is fast but thorough...

TM
Tim M.
Waunakee, WI
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017
Great Service!
Ben and Reid always put service first. I appreciate how well they communicate and reach out to provide updates while they have your car in for service or repair. I've referred friends and would recommend Wrench to anyone who is looking for high quality mechanics with a great customer service approach.

MH
Mark H.
Middleton, WI
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2017
Nice Work!
But that is common place. Thanks!

MM
Marc M.
Middleton, WI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Marc said they were prompt and they took care of his issue right away. They were pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Middleton, WI
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2017
Competent and customer orien
Came in with a problem and no appointment. Wrench personnel took care of it in competent and personal manner.

RS
Richard S.
Verona, WI
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2017 Category: Service
Richard said the service was good but the cost was a little high.
This review was collected via phone interview by Customer Research Inc.

TM
Thomas M.
Brooklyn, WI
GMC Sierra 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
great service
Got me in and out quickly with no surprises!

TB
Tera B.
Madison, WI
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Tera said this business has friendly staff and they got her vehicle done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BW
Brian W.
Middleton, WI
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017
4 Runner
told them i needed my truck earlier then promised and they quickly finished up and called me right back